亚马逊Subject Matter Expert, RBS

As an SME of RBS AGS, you will work as an expert to cooperate with people from various team of Amazon and drive implementation of programs, by which to enhance customers' experience and contribute to business profitability. You will have chance to forecast, plan, implement and control the progress of programs, and ensure successful delivery and achievement of goals. Key Performance Areas: -Project/program management, including plan, implementation and control -Be creative with new initiatives -Dive deep, find root causes and build solutions -Consider scalability in solution building -Stakeholder engagement

As an SME of RBS AGS, you will work as an expert to cooperate with people from various team of Amazon and drive implementation of programs, by which to enhance customers' experience and contribute to business profitability. You will have chance to forecast, plan, implement and control the progress of programs, and ensure successful delivery and achievement of goals. Key Performance Areas: - Project/program management, including plan, implementation and control - Be creative with new initiatives - Dive deep, find root causes and build solutions - Consider scalability in solution building - Stakeholder engagement

As an SME of RBS AGS, you will work as an expert to cooperate with various teams of Amazon and drive implementation of programs, to enhance customer experience and contribute to business growth. You will have chance to forecast, plan, implement and control the progress of programs and ensure successful delivery and achievement of goals. Key Performance Areas: - Own BU level goals and work with various teams to drive continuous improvement towards the goals. - Dive deep, find root causes and build solutions - Eliminate defects through engaging with upstream teams for upstream solution update - Consider scalability in solution building - Be creative with new initiatives - Stakeholder engagement

Managing Business Problem/Programs: 1) define and own business goals and establish mechanisms to track them. 2) Should be able to identify and tackle hard business problems within their organization and propose long-term solutions. 3) Should be able to establish SMART goals for the projects aligning with Stakeholders Interpersonal Relations and Influence, Stakeholder Management: 1) Establish a vision, engage and inspire others 2) Leverage strong collaborative relationships to accomplish goals and negotiate for win-win situation 3) Manage conflicts 4) handle WW / large-scale project, with proven ability to interact directly with functions involved in the part of project and deliver results. 5) Ability to work closely with internal product and project teams to design scalable and auto-resolution solution. 6) Ability to work with various internal teams to help drive tools and process improvements that reduces supply chain defects. 7) Own WBR, MBR and QBRs with excellent writing and verbal communications skills Problem Solving: 1) Analytical reasoning including assessing and understanding events; anticipating questions and potential impact 2) Integrating information from several sources to understand an issue 3) Leverage additionally, the expertise of others to assist in addressing issues or solving problems 4) Work and fix root-causes than fixing symptoms A day in the life Key Performance Areas - Own the defect elimination goal through upstream defect fixes, for the functional unit - Drive inputs to improve standard operating procedures - Identify business impact metrics, align with Stakeholders, establish them and report it across WW MPs - Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions - Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables - Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions