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特斯拉Factory Systems Support Technician

社招全职2年以上生产支持地点:上海状态:招聘

任职要求


• 要求计算机科学学士学位或同等的培训/教育。
• 有桌面支持的经验,有2年支持国际或全球组织的经验。
• 具有为大型执行系统提供支持的经验。
• 具备良好且有效的沟通技巧。
• 有备份、活动目录、Exchange 2007/2010和Windows服务器环境的经验。
• 具备IP网络,DNS, DHCP和经验故障排除、有线和无线配置的等各方面的相关知识。
• 有远程客户支持经验,包括无线局域网接入、VPN、DSL和有线服务
• 有备份、活动目录、Exchan…
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工作职责


这个职位将是特斯拉汽车工厂系统支持的前线。工厂系统支持工程师将成为IT应用程序和内部客户基础设施的支持接口。该职位的主要任务是解决终端问题,安装和支持系统,并协助特斯拉全球IT应用和基础设施的日常运营,为特斯拉的业务增长提供支持。这些职责将按照策略指导方针和团队的服务等级协议和/或项目需求中定义的时间框架来执行。

为工厂系统、IT硬件和其他与工厂系统相关的操作的最终用户提供日常交付和技术支持。

岗位职责
• 为工厂系统提供一级支持。
• 能够快速识别问题并诊断是否需要升级。
• 根据业务需要,完成分配的其他相关工作。
• 为各种生产试验提供系统支持。
• 具有良好的口头和书面沟通能力,并能建立和保持良好的合作关系。
• 多任务处理能力:一次处理多个问题。
• 根据部门的指导方针和标准进行独立判断。
• 组织和优化工作流程,以满足既定的试验时间表。
• 保持对所分配区域的政策、程序、产品和活动的最新知识的更新。
包括英文材料
学历+
Windows+
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