SAPSolution Advisor Manager - AI team
任职要求
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Solution Advisor – Ali & AI team Responsible for AI and data related sales presentations and product demonstrations pre-sales and/or post-sales. Delivers, helps develop, and maintains customer scenario-based product demonstrations and materials to secure business and increase revenue and consumption/adoption. Understands business and industry; helps customers realize return on investment and drives knowledge into sales force. Accountability manages resources ,ensuring business critical & innovative results – especially AI related builds action plans and makes operational decisions on policies, tactics, resources critical to the function's business success to ensure delivery against strategy of the function or team accountable for annual goals established for team or department directs activities of a team or department of professionals and supports staff tracks single budget line Complexity makes day to day decisions within or for a team or department works collaboratively with direct reports regularly applies expertise in day-to-day activities Experience AI related experience, especially hands on experience with GenAI, Agentic AI, data h…
工作职责
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Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS) and shape the future of human-AI collaboration? Join us in helping customers across all industries to maximize the value and benefits of AWS Generative AI services while pioneering innovative AI agent solutions that transform how we work. As a Technical Account Manager (TAM) specializing in Generative AI in AWS Enterprise Support, you will play a crucial role in two transformative missions: guiding customers' AI initiatives across AWS's comprehensive AI/ML portfolio, and spearheading the development of collaborative AI agents that revolutionize TAM operations. This is not a sales role, but rather a unique opportunity to serve as both an AI transformation advisor and innovation leader, working with organizations ranging from start-ups to Fortune 500 enterprises. Within the Enterprise Support team, TAMs focusing on Generative AI contribute significantly to ensuring the success of key enterprise customers in their AI journey while also driving internal innovation. As a strategic expert, you'll architect AI solutions, guide technology adoption, and pioneer new ways for humans and AI to work together. This support extends from strategic planning to implementation guidance, while simultaneously developing internal AI agent solutions that showcase the art of possible in human-AI collaboration. Every day will bring new and exciting challenges on the job while you: - Act as a strategic advisor for customers' Generative AI initiatives and internal AI agent innovation - Drive the development and implementation of collaborative AI agents within the TAM organization - Lead technical discussions around AWS AI services including Bedrock, Claude, and Amazon Q. - Make recommendations on AI architecture, security, cost optimization, and operational excellence - Champion internal AI agent success stories to inspire customer innovation - Complete analysis and present periodic reviews of AI workload performance - Guide customers in developing responsible AI practices while ensuring security and compliance - Foster an ecosystem where AI and humans progress together through knowledge sharing - Work with AWS AI/ML service teams to advocate for customer needs - Participate in customer requested meetings (onsite or via phone) - Work directly with Amazon Web Service engineers to ensure rapid resolution of AI-related issues - Available in non-business hours to handle urgent issues Location: Beijing, Shanghai, Guangzhou, Shenzhen, Hong Kong (HK visa sponsorship available)
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Every day will bring new and exciting challenges on the job while you: - Act as a strategic advisor for customers' Generative AI initiatives and internal AI agent innovation - Drive the development and implementation of collaborative AI agents within the TAM organization - Lead technical discussions around AWS AI services including Bedrock, Claude, and Amazon Q. - Make recommendations on AI architecture, security, cost optimization, and operational excellence - Champion internal AI agent success stories to inspire customer innovation - Complete analysis and present periodic reviews of AI workload performance - Guide customers in developing responsible AI practices while ensuring security and compliance - Foster an ecosystem where AI and humans progress together through knowledge sharing - Work with AWS AI/ML service teams to advocate for customer needs - Participate in customer requested meetings (onsite or via phone) - Work directly with Amazon Web Service engineers to ensure rapid resolution of AI-related issues - Available in non-business hours to handle urgent issues ------------------------------------------------
• Customer Centric: Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.• Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.• Business Impact: Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft’s M365 value proposition and get value from their investment in Microsoft technology.• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.• Technical Leadership: Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals• Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.