ASMLCustomer Support Engineer(Scanner) 客户服务工程师（张江/嘉定/临港）-校招

The Role Tesla has an opportunity for an IT Manufacturing Support Engineer at Giga Factory Shanghai LinGang. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you. The IT Manufacturing Support Engineer is a unique role on the front lines of Tesla manufacturing. We solve problems every day and interact with different technologies to support Tesla’s mission to accelerate the world’s transition to sustainable energy. Responsibilities • Primary responsibility is to keep manufacturing lines running, (IT device reliability and availability, IT environment security). • Design, install, support, upgrade, replace, and remediate all industry IT hardware along manufacturing lines. • Quickly respond to requests and incidents from our customers. • Troubleshoot Hardware, Operating System and software issues. • Troubleshoot Network issues from the client up to the switch and IDF. • Interface with the various manufacturing groups to understand issues. • Interpret how to solve long term needs within the framework of IT MFG standards. • Cooperate with manufacturing on participant in IT projects to build or reforming Tesla manufacturing lines.

Customer Support Engineer Job Description: - Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate. - Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems. - Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems. - Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures. - Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary. - Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment. - Can work flexibly, can accept overtime working and travel request . - Have initiative to communicate with colleagues and learn from them - Can accept manager/leader’s arrangement based on company business needs

Responsibilities Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems. Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems. Customer interface : daily machine status, PM status, machine time , P/T in/out communication with customer. Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary. Handling tool/parts for service actions with high quality Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment. Can work flexibly, can accept overtime working - Have initiative to communicate with colleagues and learn from them Can accept manager/leader’s flexible arrangement based on company business needs

Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer 1 executes regular basic, pre-defined maintenance and diagnostic activities under supervision.