ASMLCustomer Service Supply Chain Site Lead

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.      What we offer  We help the world run better.    Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!     The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.      Who You’ll Become  The Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions.     What You’ll Do  As an Account Executive within the SAP Academy for Customer Success, you will be responsible for the following:   Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area.  Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.   Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.   Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers.    The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience so that you can be ready to serve our customers. We offer full-time employment from day one with practical learning applications for your role.  Upon successful completion of the program, you will move into a direct customer-facing sales role in your market and continue to receive mentoring and coaching support to accelerate your growth.      Sales roles in scope: Account Executive (AE), Solution Sales Executive (SSE)      SSE focus areas:    SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.    SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.    SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.    SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.    SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.     SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.

Location: Onsite at our warehouse at Ontario, CA or Bolingbrook, IL Job Responsibilities: 1. Logistics and Delivery Management a. Oversee end-to-end local trucking (LTL/FTL) and courier operations: - For B2B customers (e.g., retailers, distributors), design truck delivery route plans with suitable vehicle matching (LTL/FTL). - For B2C customers, coordinate with courier partners (e.g., UPS, FedEx, USPS) to balance timeliness and cost efficiency. - Continuously improve on-time delivery rates for trucking and reduce customer complaints in courier deliveries. b. Optimize delivery strategies: - Based on order volume, shipment size/weight, and destination type (urban vs. suburban), dynamically adjust the proportion between truck and courier deliveries (e.g., large goods via trucks, small parcels via courier) to minimize total delivery costs. c. Monitor last-mile fulfillment: - Require truck drivers and couriers to collect and upload Proof of Delivery (POD) documentation to ensure complete and traceable delivery records. 2. Transportation Resource Management a. Build a diversified transportation resource pool: - Select and maintain truck carriers (including in-house fleets and third-party partners) and courier service providers. - Establish a tiered supplier system (core vs. backup) to handle seasonal demand spikes (e.g., holiday or promotion periods) and ensure capacity stability. b. Supplier performance management: - Regularly evaluate and monitor last-mile vendor KPIs. - Develop improvement plans for underperforming suppliers and initiate replacement processes if necessary to maintain resource quality. c. Cost optimization: - Work with procurement to lower per-unit transportation costs through bulk rate negotiations, long-term contracts (e.g., annual courier or trucking agreements), and shared capacity (e.g., consolidated loads across clients). - Target: annual transportation expenses to decrease year-over-year. 3. Billing Management a. Manage the full billing process: - Coordinate with trucking and courier partners to receive and verify invoices (including transport fees, fuel surcharges, and special service charges like remote area surcharges). - Ensure consistency between billing amounts, service agreements, and actual delivery data to prevent duplicate or incorrect charges. b. Handle billing discrepancies: - Establish a reconciliation mechanism to resolve discrepancies (e.g., estimated vs. actual freight costs, unagreed fees) within the billing cycle to maintain invoice accuracy. c. Cost monitoring and analysis: - Periodically analyze unit costs for trucking (per ton) and courier (per shipment) to identify anomalies (e.g., abnormally high courier costs in certain regions). - Generate cost analysis reports and drive corrective actions. 4. Exception Management (In-Transit) a. Respond to and resolve delivery exceptions: - Develop standardized processes for common issues (e.g., customer refusals, shipment shortages). - For instance, ensure communication and negotiation at the delivery site for refusals and arrange redelivery promptly to resolve exceptions efficiently. 5. Cross-Team Collaboration and Process Optimization a. Coordinate with the warehouse team: - Align outbound scheduling with delivery route priorities to prevent warehouse backlogs or vehicle idle time. - Synchronize outbound data (e.g., item quantities, packaging details) to ensure consistency between warehouse and transportation records. b. Support the sales team: - Verify abnormal POD cases and assist sales with customer or platform claims.

1. Responsible for the daily management of the dark store delivery module, developing regional delivery management plans and supervising on-site execution. 2. Facilitate the implementation of business operations in the region, monitor daily operations, service quality, and performance metrics. 3. Collect, provide feedback on, and resolve fulfillment issues in the region, follow up on operational anomalies, and conduct experience analysis for continuous improvement. 4. Oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities. 5. Ensure service quality at sites within the region, analyze delivery customer complaints, implement effective measures to control complaints, and provide professional, efficient, and high-quality delivery services to enhance customer satisfaction.

1. Responsible for the daily management of the dark store delivery module, developing regional delivery management plans and supervising on-site execution. 2. Facilitate the implementation of business operations in the region, monitor daily operations, service quality, and performance metrics. 3. Collect, provide feedback on, and resolve fulfillment issues in the region, follow up on operational anomalies, and conduct experience analysis for continuous improvement. 4. Oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities. 5. Ensure service quality at sites within the region, analyze delivery customer complaints, implement effective measures to control complaints, and provide professional, efficient, and high-quality delivery services to enhance customer satisfaction.