ASMLRepair Development Engineer

• Perform on-site installation, maintenance, and repair of system. • Diagnose and troubleshoot technical issues. • Provide technical support and training to customers. • Document service activities and maintain accurate records. • Collaborate with other engineers and support staff to resolve complex issues. • Ensure compliance with safety and quality standards. • Manage and maintain tools and equipment. • Provide feedback to improve product design and functionality. • Assist in the development of service manuals and technical documentation. • Conduct preventive maintenance to minimize equipment downtime. • Respond to emergency service requests in a timely manner. • Maintain a high level of customer satisfaction. • Stay updated with the latest industry trends and technologies. • Participate in training and development programs. • Prepare and submit service reports and documentation. • Coordinate with internal departments and external vendors for the timely delivery of hardware and software systems. • Provide remote support when necessary. • Maintain a professional appearance and demeanor at all times.

THE ROLE We are seeking for individuals who highly self-motivated to accelerate the development of our autonomous vehicle testing. The Autopilot Test Engineer will test Tesla's Autopilot features within regulatory compliance, to help advance Tesla's autonomous driving technology. This role requires a highly organized, objective, and confident individual with flexible project scheduling and the ability to travel domestically and internationally as needed. The full-time position involves vehicle testing at closed test tracks and on public roads. RESPONSIBILITIES • Collaborate with internal engineering teams and external agencies to develop and validate Autopilot performance. • Track changes in regulations and certifications for autonomous driving assistance systems in China. Maintain and update the status of the test matrix. Evaluate each test scenario in new regulations with good documentation management. • Conduct Functional Safety and Safety of the Intended Functionality (SOTIF) tests related to Autopilot. • Perform the installation of test equipment. Execute the tests for Autopilot active safety features, including AEB, FCW, BSD, and various operating conditions. • Support tests of newly developed Tesla autonomous driving features in China, including road testing. • Analyze and report test results after test execution, determine compliance with regulations or internal requirements. Provide recommendations to internal development teams based on findings from the test result. • Troubleshoot daily issues during testing, promptly identify and resolve hardware/software-related problems. • Classify, analyze, and track autonomous driving performance, identify issues, and collaborate with local service teams or software QA teams to resolve or escalate problems. • Maintain and document test vehicle conditions, coordinate repairs/modifications as needed. • Support any additional engineering vehicle testing as required.

In this role, you will partner with equipment supplier and Apple technical team to act as the team’s representative to ensure the proper dissemination of specs and requirements, assess supplier capabilities and readiness for manufacturing, identify critical to quality items on each equipment, track and drive day-to-day quality control of equipment ensuring compliance to spec through equipment spot checks, and aid with the proper shipment of equipment to the end-user. You will be able to clearly and concisely report on the status of the supplier readiness and project health to the multi-functional team and executive management team while thoughtfully identifying and calling out critical issues which may affect the quality. Focus on supplier factory preparations, critical issues, clear communication and intensive spot and outgoing inspection during engineering design and validation cycles for new programs as well as during production ramp. Support the Global Supply Manager in the development and execution of comprehensive equipment support contracts. Primary Tasks Define and implement Quality plan for new projects at supplier and supervise the execution of the program through ramp Develop, review and implement intensive out-going inspection programs to verify equipment quality before it leaves the factory Review and approve packaging and shipping procedures to ensure the quality of equipment being received at the CM. Aid with the development of incoming inspection procedures and processes to ensure a quick and seamless handover Prepare and report on correlations between OEM IQC and Supplier OQC data Secondary Tasks Handle and report on new line, tool, and process qualification at suppliers Assist GSM team with new vendor selection and vendor capability audits Work with Suppliers and Apple security teams to ensure that the highest level of confidentiality is maintained with all equipment used with Apple hardware and test. Aid in the organization and deployment of repair and assistance teams from the supplier when needed for equipment repairs on site or at the supplier. Evaluate supplier ability to support maintenance contracts. Drive weekly supplier meetings with CM and Program Team to meet overall program objectives. Lead cross- functional communication between internal Apple technical, operational, and contract manufacturer organizations. Facilitate good communication and collaboration across engineering functions, operations, and vendors Create and maintain project schedules. Provide timely issue resolution and critical path activities.

POSITION SUMMARY: APC by Schneider Electric would like to advertise for the position of Level 3 CCC Technical Support Engineer within the Customer Care team. A Schneider Electric Edge or Data Centre Solution consists of the Power, Cooling, Security, Management, Monitoring, Environmental and Rack requirements to ensure a reliable environment for housing and running server systems. The primary responsibility of this role is to provide highest quality Technical Support to our customers using Single-Phase UPS Technology, with a secondary in management and monitoring platforms, supporting the numerous hardware and software products Schneider Electric offer. The successful candidate should have a passion for technology, be a self-learner and motivated to solve complex technical problems through self-led lab testing and validating. The candidate will join an expert team working on latest developments in Secure Power and will gain experience working with some of the leading companies in the world of IT. BREAKDOWN OF REPONSIBILITIES: · Lead cross-functional support team to respond to escalated customer issues in a timely manner including management of escalations as mini-projects. · Provide Weekly updates of CMI (Customer Major Issue) for the Secure Power CS&Q Team. · Serve as a member of the BOC (Board of Change) Team for ODM – acting as case investigator. · Liaising within the Customer Satisfaction & Quality Teams – Offer Quality Leads, Product Quality Leads, Product Managers and Cybersecurity teams on a regular basis to ensure detailed knowledge of trends/bugs, all imminent software related releases and compatibility issues. · Review technical documentation for accuracy and clarity when needed (Product Manuals, Field Service Bulletins, Technical Expert Assessment (TEX) Reports, Method of Procedure) · Support Sustaining Engineers with TEX related activities. · Execute deliverables for the applicable product family in the product development process (PMP) · Provide and develop relevant product training associated with respective product lines. · Oversee support of CCC (training, answering of technical questions, mentoring) · Document problems and help create knowledge articles to help technical support, and field engineers, to identify and solve issues quickly. · Advanced Knowledge of all I2P processes within Bridge Front Office (bFO) · Review field quality data, provided by CCC and Service Operations, to generate reports which can support various I2P processes and initiatives. (IWF, PRB, FSB, etc.) · Providing expert level Hardware/Software support to Customers, Service Engineers, Network Integration Engineers and Service Partners as required. · Installing, updating and testing of new Hardware/Software Products in team laboratory, completing validation testing and recreating customer issues in a controlled environment to identify and troubleshoot reported problems. · Maintaining technical knowledge on new trends, products and systems through project work, courses and self-study.