ASMLCustomer Supply Chain Logistics Specialist

N/A

Job Description / Scope of Responsibilities Key elements of the job include: Support demand and supply planning activities to ensure material availability for semiconductor after‑sales service operations Monitor material availability, logistics execution, and service-critical parts through regular data analysis, reporting, and dashboards Analyze supply chain and service logistics data to identify risks affecting tool uptime, response time, and customer service level Support cross‑sector collaboration with CSCM, Service, and other ASML stakeholders to ensure timely support for customer tools in the field Assist in driving operational and process improvements with a strong focus on data transparency, automation, and efficiency Support 3PL operational performance through standard KPI reporting and data‑driven performance analysis Develop and maintain Power BI dashboards and automated reports to support daily operational and management decision‑making Provide on‑call support for supply chain and logistics topics to ensure timely response to service‑critical and urgent customer needs, in alignment with semiconductor after‑sales service requirements Contribute to continuous improvement and digitalization initiatives within CSCM site operations Candidate Profile Strong interest and hands‑on experience in data analysis within supply chain, logistics, or service operations Understanding of or willingness to learn semiconductor after‑sales service characteristics, such as tool uptime sensitivity, urgent material demand, and 24/7 support mindset Capable of working in a dynamic and time‑critical environment while maintaining structured analysis Able to translate data insights into practical operational actions Comfortable supporting on‑call duties as part of a service‑oriented organization

Key elements of the job include: • Manage demand and supply to ensure material availability progress • Secures material availability by actively monitoring operational logistics paragraph • Drives results through ASML sectors and with suppliers • Manage internal/external stakeholders requirements and expectations in proper behaviors and skills • Drive supply chain operation to secure plan feasibility and realization, as well continuous improvements on efficiency • Manage performance and development of site and individual Candidate’s profile: • Proven track record in areas of service and operations management, in a high-tech or otherwise highly complex and cross-sectorial business environment • Can manage high dynamics, whilst having the drive to structure • Advanced analytical and complex problem solving skills, to identify relevant supply chain drivers, as well as perseverance and project management skills to actually generate impact

OverviewWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Responsibilities• Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. • Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. • You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. • Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. • You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives. • You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an • understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.