滴滴Operational Excellence Program Manager(J250416033)

• Develop and implement a comprehensive program/product strategy that aligns with our business objectives. • Manage the creation, distribution, and maintenance of program schedule, ensuring they are up-to-date, relevant, and effective. • Coordinate across Sales, Marketing and BI to ensure each product launch to develop and launch sales playbooks to support field execution in alignment with marketing campaigns and sales plays. • Develop program-level ROI and measurement mechanism to evaluate the effectiveness of each launch. • Build and a best practice sharing program to replicate best practices across business division and regions. • Act as a conduit and liaison between BU Ops Leads and other teams to optimize existing enablement programs and build new initiatives to quickly address identified readiness gaps. • Communicate effectively across multiple technical and non-technical business units, as well as across geographies. • Develop data visualization capabilities to provide insights to business leaders on performance and trends - what’s working and what’s not working. • Collaborate with internal stakeholders including, Sales Ops, Business Development, Finance, Business Technology & Solutions, HR and Legal to identify issues and design solutions. • Simplify and standardize our mechanisms and tools to enable operational excellence.

1、跟上业务战略、现状和即将到来的计划，深入了解这些战略如何与HR战略和优先事项联系起来； 2、能够识别技术和数据团队的主要业务挑战，并独立领导和贡献于可变的全球项目，包括但不限于组织诊断、针对主要竞争对手的基准研究和分析、组织设计、职位家族澄清和经验模型开发等； 3、与HRBP和业务合作，确定当前的痛点，并基于可靠的方法论提供有针对性的临时组织和人才解决方案； 4、与企业专业知识中心（COE）团队合作，根据公司的政策和理念实施重大例行项目，包括但不限于绩效评估、人员编制计划、员工调查等。能够进行定制、改进流程和开发管理工具，以满足业务需求，同时监督整体流程并推动卓越运营； 5、根据业务需求建立人才发展计划，设计和实施项目，如关键职位和人才审查、工作适应性评估、领导力发展等，以建立强大的人才管道，不断提高团队能力。 1. Keep up with the business strategies, status quo, and upcoming plans to build an in-depth understanding of how these connect with HR strategies and priorities. 2. Be able to identify Tech&Data team's key business challenges and independently lead and contribute to variable global projects including but not limited to organizational diagnosis, targeted to benchmarking study and analysis of major competitors, organizational design, job family clarification and cpmpetency model development etc. 3. Co-work with HRBPs and the business to identify current pain points and provide targeted ad-hoc organizational and talent solutions based on solid methodologies. 4. Partner with Corporate Center of Expertise (COE) teams to implement major routine projects under the company's policies and philosophies, including but not limited to performance review, headcount planning, employee survey, etc. Be able to make customization, improve processes and develop management tools to suit business needs while overseeing the overall process and driving operational excellence. 5. Establish talent development programs based on business needs, design and implement projects, such as key position and talent review, job fitness assessment, leadership development, etc., to build a strong talent pipeline and continuously improve team capabilities.

The AvSec Manager responsibilities include managing ambiguity through knowledge, experience and to allocate resources to meet daily goals. This role will manage processes, vendor x-ray screening operators and be responsible for securing the supply chain for external fulfillment to air. This position will assist with developing the workforce to meet long-term process targets. This position will directly support a team of 3rd party vendors. The AvSec Manager responsibilities also include verifying compliance with security procedures and regulatory standards, physical security design standards and policies and utilize Security Management Systems (SeMS) processes for risk mitigation. Additional responsibilities include developing new and evaluating existing security standards by establishing workflows, SLAs, and operational excellence mechanisms by ensuring customer outcomes are data driven, measured and validated. We are looking for someone who can introduce best practices and move with a strong bias for action as we ramp up these efforts. This is a new and evolving business operation. We are looking for someone who can introduce best practices and move with a strong bias for action as we ramp up these efforts. Other responsibilities include: a. Program management b. Tactical management c. Audits and service level agreement (SLA) adherence;

1. Designing and executing rider tiering systems and benefits schemes that encourage long-term engagement and operational excellence.设计并执行骑手分层机制和福利体系，激励骑手提升表现、保持长期合作。 2. Developing and leading training programs to upskill riders, improving their performance and service quality.开发并主导培训项目，提升骑手服务能力和运营水平。 3. Collaborating with cross-functional teams to align rider management with customer experience goals.跨部门合作，确保骑手管理策略与用户体验目标一致。 4. Establishing compliance frameworks to ensure all riders meet local labor regulations and platform safety standards.建立合规体系，确保所有骑手符合本地劳动法规与平台安全标准。 5. Managing and improving rider vetting and audit teams, including setting standards and using data to identify risks or irregularities.管理和提升审核团队表现，制定标准并通过数据分析识别风险和异常。 6. Using data-driven insights to continually optimize the rider journey, from onboarding to daily operations.运用数据洞察持续优化骑手从注册到日常运营的全流程。 7. Partnering with legal and policy teams to adapt to evolving regulations and ensure compliance best practices.与法务及政策团队合作，应对不断变化的法规，持续提升合规管理水平。