滴滴Senior Operations Analyst(J250804013)
任职要求
• Fluency in English is required; prior experience working in a technology company or in an overseas market is a strong plus. • Strong analytical mindset with hands-on experience in data analysis and operational execution, preferably in a fast-paced or tech-driven environment. • A passion for problem-solving and a genuine curiosity about diverse user behaviors. • Excellent communication skills in both Arabic and English, with the ability to engage effectively with both internal teams and external users. • Self-motivated, proactive, and field-oriented—with a strong drive to take initiative and get things done. • Bachelor's degree in Business, Economics, Engineering, or a related field.
工作职责
北京市昌平区 滴滴自2018年初收购巴西出行平台99开始，正式启动了国际化战略。目前，滴滴的国际业务覆盖了拉美、亚太和非洲的14个国家，为当地市场提供以出行为主、涵盖外卖和金融的多样化服务。 • Collaborate with product and support teams to identify and resolve pain points in the app experience for both riders and drivers. • Design and implement incentive schemes, pricing models, and operational strategies for selected cities within the Egypt market. • Plan and execute incentive campaigns to drive user acquisition, boost retention, and maximize operational ROI. • Support the development and localization of pricing strategies to ensure market competitiveness and sustainable profitability. • Conduct user research—including surveys and interviews with riders and drivers—to capture local insights and enhance service quality. • Monitor key performance metrics, analyze city-level data trends, and proactively propose optimization initiatives.
In this role, you will be a part of the Global Business Operations team, with a particular focus on Retail Customer Care performance and decision support. Using data and quantitative techniques, the decision support team acts as a consultant to provide insights and recommendations to drive operational performance improvement at vendor and Apple contact center sites. The successful candidate will identify business problems and translate those into analytical questions, and perform thorough descriptive / predictive analysis of contact center operational metrics to advise Retail Customer Care management on operational processes and programs efficiency. The candidate should possess proven intuition for business, strong quantitative and technical background and have excellent communication skill to influence and establish relationship with wide range of cross-functional team members. RESPONSIBILITIES: Lead weekly and quarterly business reviews with collaborators and drive operational improvements by supervising primary critical metric performance across demand, staffing and quality. Perform quantitative analysis to identify trends, correlations and root causes affecting key performance indicators from achieving established goals. Based on data insights collaborate closely with site lead, area managers and vendor managers to adjust strategies and actions. Apply statistical techniques on large disparate data sources to develop automated quantitative models that will forecast quarterly critical metric targets for operational teams. Collaborate with business leaders to incorporate upcoming program change impact into the model to generate critical metric targets that align with strategic business goals, driving motivation and efficiency within operational teams. Conduct ad-hoc analyses using both structured and unstructured data and implement A/B tests to evaluate ROI and customer experience impact of staffing strategies, support case creation and evaluate efficiency of new programs. Design data models for automated reports and develop dashboards using industry standard visualization tools such as Tableau to supervise key trends of metrics and generate insights on demand, staffing and quality performance.
Your Responsibilities This role will be involved day to day in all key perspective of DiDi Egypt operations: • Lead all key data and analytical stream Egypt operations, and implement day to day data analytical from design to analysis and insights • Monitor business performance and generate actionable insights to support the team to perform better. • Stay hands-on and drive excellence through problem solving and advisory. • Deliver strategic analysis – including in-depth ROI analysis, driver income analysis, pricing and city segmentation analysis, user cohort analysis
Amazon is a fast-paced, dynamic, high-tech company based in Seattle. Amazon's accounting team is searching for accounting professionals who consistently exceed expectations, who thrive in a challenging workplace, and who can actively contribute to our talented team. Amazon China seeks an experienced Senior Accounting Analyst to drive and participate in certain accounting activities in APAC Accounting team. This position will be responsible for proper and accurate accounting across AWS and Retail business operations in the region. This team member is expected to actively and frequently engage with various stakeholders internally and externally across different geographies and time zones. This position will also partner with the members of the global accounting organization to develop team-wide goals, process improvement initiatives, and assist in the identification of standards for global consistency. This role requires excellent communication and organization skills, including the ability to anticipate, identify and communicate risks to senior leadership across geographies and time zones. Responsibilities include: 1) Business partnership for new business launch activities and expansions; 2) Manage proper accounting of business activities and support month-end closing; 3) Support statutory audits, tax audits & SOX compliance; 4) Work with local and global team to define the future process, document accounting requirement and participate in testing; 5) Raise accounting issues and coordinate with local and global team to drive consistency; 6) Drive continuous improvement and identify, design and implement scalable processes. Develop and implement best practice that can be used globally.
Data Analysis and Reporting:Gather, analyze, and interpret complex data sets, including market trends, supply chain resources, traffic and conversion rates, user behavior, user profiles, etc.Prepare comprehensive reports detailing findings and providing actionable insights to support market growth strategies and improve business processesSupport overseas operation teams on ad-hoc data requests and projects Performance Monitoring:Routinely monitor key performance indicators (KPIs) and other metricsCollaborate closely with HQ & Regional teams to gather necessary data and feedbackStakeholder Communication:Clearly convey findings and recommendations to regional market directors, managers, business analysts, and other stakeholders in an understandable and compelling manner Process Improvement:Identify bottlenecks and inefficiencies within the existing processes of collaboration between business analysts and cross-functional teamsDevelop standard operating procedures (SOPs) to streamline workflows between business analysts and cross-functional teamsRegularly organize and host cross-regional business analysts' communication meetingsTraining:Collaborate with the HQ BI team to conduct onboarding training for new regional business analystsDocumentation:Maintain detailed documentation of analyses, reports, and the implementations of process improvements