滴滴Strategy and Planning Senior Manager(J251222014)

1.流程策略制定与优化：负责业务关键流程的整体设计、策略规划与持续优化，确保流程高效、规范、可控，并与公司和业务战略保持一致。 2.全链路运营管理：从商户信息采集、审核、上线到后续运营支持，设计并管理全流程及各模块，保障业务顺畅衔接。 3.多视角流程改进：基于商户、一线运营、BD销售等不同角色的需求，持续优化工作流程与执行标准，推动方案落地及迭代升级。 4.数据与客户洞察：通过客户声音及数据分析，识别流程痛点与风险点，协同跨部门团队从源头解决问题。 5.策略驱动改进：结合业务发展阶段与目标，主动识别流程瓶颈，制定可执行的优化策略，并推动项目落地。 6.标准化与知识沉淀：建立并维护流程操作标准，为一线运营制定易懂的操作指引及合格标准，确保高效执行与合规。 7.成果复盘与迭代：定期总结流程与策略优化成果，形成标准化文档与知识库，支持业务规模化发展。 1.Process Strategy Formulation and Optimization: Responsible for the overall design, strategic planning, and continuous optimization of key business processes, ensuring efficiency, standardization, and controllability, while aligning with company and business strategies. 2.End-to-End Operations Management: Design and manage the entire process and its modules, from merchant information collection, review, onboarding to ongoing operational support, ensuring smooth business transitions. 3.Multi-perspective Process Improvement: Continuously optimize workflows and execution standards based on the needs of merchants, frontline operations, BD sales, and other stakeholders, driving implementation and iterative upgrades. 4.Data and Customer Insights: Identify process pain points and risks through customer feedback and data analysis, and collaborate with cross-functional teams to address issues at the source. 5.Strategy-driven Improvement: Proactively identify process bottlenecks according to business development stages and objectives, formulate actionable optimization strategies, and drive project implementation. 6.Standardization and Knowledge Accumulation: Establish and maintain process operation standards, create user-friendly operational guidelines and qualification criteria for frontline teams, ensuring efficient execution and compliance. 7.Results Review and Iteration: Regularly summarize process and strategy optimization outcomes, develop standardized documentation and knowledge bases, and support business scalability.

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1.AI智能体与知识中枢构建： a.负责规划并搭建服务于经营管理部的部门级AI智能体，并推动其演进为公司级战略项目； b.建立并维护覆盖营收、生产、研发、市场等模块的结构化领域知识库，确保智能体拥有准确、及时的决策支持信息源。 2.前沿技术雷达与能力布道： a.持续追踪、评估国内外主流大模型（如GPT、Gemini、Claude及国内头部模型）的技术特性、成本与适用场景，形成选型与落地建议； b.编写内部AI工具操作手册与最佳实践指南，并主导培训工作，提升部门整体AI素养与工具使用效能。 3.商业情报的AI增强分析： a.运用AI工具自动化收集、清洗客户与竞争对手的财报、行业资讯及深度研究报告； b.构建初步分析模型，对海量信息进行提炼、总结与趋势洞察，输出附有AI洞见的定期行业情报简报及专题分析报告。 4.AI工作流设计与自动化革命： a.深度剖析部门现有工作流程，识别高价值自动化机会点； b.主导设计并实施AI增强型工作流（如自动报告生成、数据预警、智能会议纪要等），显著提升运营效率与决策速度。

Organizational Development • Organizational Communications: Manage regular cadence of townhalls, newsletters, and org-wide communications aligned with D&S Asia strategy. • Strategic Planning Coordination: Drive OP1/OP2 planning processes — manage timelines, templates, cross-team inputs, and ensure on-time delivery. • Culture & Engagement: Design and execute programs that strengthen team culture, recognition, and cross-site collaboration. Office Program Management • Office Project Delivery: Manage SHA office/lab projects (renovation, expansion, fit-out) from design through construction to move-in. • Stakeholder Coordination: Serve as D&S liaison to GREF, JLL, general contractors, and other vendors. • Space Planning & Optimization: Manage seat allocation, floor planning, and space utilization for headcount growth. • Budget & Vendor Management: Track project budgets, review VOs, manage BMO costs, and negotiate with vendors. • Compliance & Operations: Support lease activities, work permits, fire safety compliance, and building regulations.