美团策略与流程运营 strategy and process operation

任职要求

1.具备优秀的流程优化与策略思维能力，逻辑清晰，善于通过调研或数据分析发现问题并提出可落地的解决方案。
2.拥有较强的跨部门沟通与项目管理能力，能够从目标设定到执行落地实现完整闭环管理。
3.结果导向与目标感强，具备探索精神和自我驱动力，能在压力下保持高效表现。
4.熟悉服务满意度调研与设计方法，具备结果分析、评估及持续优化的经验。
5.具备良好的中英文听说读写能力，能够支持跨国团队协作。
6.具备一定的产品运营能力，能结合业务实际提出产品与流程优化方案，提升整体运营效能。

1.Possess excellent process optimization and strategic thinking abilities, with clear logic and the capability to identify problems and propose practical solutions through research or data analysis.
2.Strong cross-functional communication and project management skills, able to achieve complete closed-loop management from goal setting to execution.
3.Highly…

工作职责

1.流程策略制定与优化：负责业务关键流程的整体设计、策略规划与持续优化，确保流程高效、规范、可控，并与公司和业务战略保持一致。
2.全链路运营管理：从商户信息采集、审核、上线到后续运营支持，设计并管理全流程及各模块，保障业务顺畅衔接。
3.多视角流程改进：基于商户、一线运营、BD销售等不同角色的需求，持续优化工作流程与执行标准，推动方案落地及迭代升级。
4.数据与客户洞察：通过客户声音及数据分析，识别流程痛点与风险点，协同跨部门团队从源头解决问题。
5.策略驱动改进：结合业务发展阶段与目标，主动识别流程瓶颈，制定可执行的优化策略，并推动项目落地。
6.标准化与知识沉淀：建立并维护流程操作标准，为一线运营制定易懂的操作指引及合格标准，确保高效执行与合规。
7.成果复盘与迭代：定期总结流程与策略优化成果，形成标准化文档与知识库，支持业务规模化发展。

1.Process Strategy Formulation and Optimization: Responsible for the overall design, strategic planning, and continuous optimization of key business processes, ensuring efficiency, standardization, and controllability, while aligning with company and business strategies.
2.End-to-End Operations Management: Design and manage the entire process and its modules, from merchant information collection, review, onboarding to ongoing operational support, ensuring smooth business transitions.
3.Multi-perspective Process Improvement: Continuously optimize workflows and execution standards based on the needs of merchants, frontline operations, BD sales, and other stakeholders, driving implementation and iterative upgrades.
4.Data and Customer Insights: Identify process pain points and risks through customer feedback and data analysis, and collaborate with cross-functional teams to address issues at the source.
5.Strategy-driven Improvement: Proactively identify process bottlenecks according to business development stages and objectives, formulate actionable optimization strategies, and drive project implementation.
6.Standardization and Knowledge Accumulation: Establish and maintain process operation standards, create user-friendly operational guidelines and qualification criteria for frontline teams, ensuring efficient execution and compliance.
7.Results Review and Iteration: Regularly summarize process and strategy optimization outcomes, develop standardized documentation and knowledge bases, and support business scalability.