西门子Specialist (OneSRM Helpdesk Hotline采购热线)

任职要求

• Bachelor's degree or above
 • 3 years of related sourcing experience
 • Proficiency in SAP system
 • Strong communication skills and resilience
 You'll benefit from 
 • Diverse and inclusive culture, doing the work you like with people who appreciate it
 • Systematic career development platform, various training courses, and online learning resources for you to help you tailor your growth path based on your strengths
 • 15 days+ annual leaves, with additional benefits such as Christmas leave
 • Generous benefits package, long-term care corporate annuity plan, flexible allocation of commercial insurance, employee stock sharing matching plan for mutual growth, etc.
 • Find more here
 Create a better #TomorrowWithUs! 
 At Siemens, we are human enthusiasts with a diverse set of backgrounds, skills, interests, and needs, united in a unique mission to create a better tomorrow. We believe in a culture of diversity and inclusion, reflecting a society with various backgrounds, nationalities, expertise, and mindsets. Here, you'll find trust and freedom to excel. Here, you'll find peers, mentors, and savvy people, for co-creating and growing. If you have curiosity, breakthroughs, and creativity, looking for an equal opportunity to grow and unleash your full potential, join us, bring your authentic self, and create a better tomorrow with us. Explore more here.

工作职责

We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.
 For our GBS team, we are looking for a Specialist to help us drive GBS P2P within Siemens and beyond. We are a highly motivated team and are excited to get to know you.
 You'll make an impact by 
 • Quickly responding to requests from customers and users via hotline phone, teams chat, or emails, and creating tickets on the SNOW system
 • Analyzing whether the requests from customers and users meet the service scope of OneSRM hotline team, and guiding customers and users to the correct service group if not
 • Diagnosing procurement process and application usage issues, and updating progress sharing with customers and users in a timely manner until the issues are resolved
 • Organizing related meetings to communicate with different teams (such as customers, users, IT, and backend support Atos team), promoting problem-solving solutions, and efficiently closing cases
 • Assisting customers in completing system-related change request services
 • Analyzing and identifying the root cause of customer or user complaints, developing corresponding improvement measures, and continuously optimizing to enhance customer satisfaction
 • Regularly conducting training to guide customers on the correct use of the system
 • Preparing reports and supporting digital project tasks
 • Supporting other functional tasks assigned by the supervisor