西门子(SMRE) Service Technician 服务技术员

任职要求

1. Work as the contact window of SMRE to customers, provide remote or on-site technical support to the customer for the trouble shootings, provide valuable and reliable solutions, supervise the on-site service; Organize failure analysis and define actions with related functions, provide quality report to customers in time, ensure the customer satisfaction; Review customer change request, follow up the change implementation. 
作为SMRE对客户的接口，为客户提供远程或现场的技术支持，提供有价值和可靠的解决方案；组织客户质量问题分析及定义改善措施，监督改善措施的落实，及时给客户提供质量报告; 对于客户提出的变更需求，组织内部评审，并跟进变更的实施。 
2. Define in-house repair working instructions (SOP), according to SMRE quality standards and customer requirements. 
根据SMRE的质量标准，以及客户需求，定义厂内维修的操作指导(SOP)。 
3. Participate the repair/overhaul/production trouble shootings, define the solution or counter-measures with Tech and QM engineers together. 
参与维修、检修和生产过程中的问题解决，和工艺、质量工程师一起寻找解决方案或改进措施。 
4. Actively improve SMRE service competencies, find any opportunity to reduce repair cost and develop service business. 
积极提高SMRE的服务能力，寻找一切机会以降低服务成本和发展服务业务。 
5. Follow up critical or typica…

工作职责

N/A