西门子(SMRE) Service Technician 服务技术员

工作描述

任职要求
1. Work as the contact window of SMRE to customers, provide remote or on-site technical support to the customer for the trouble shootings, provide valuable and reliable solutions, supervise the on-site service; Organize failure analysis and define actions with related functions, provide quality report to customers in time, ensure the customer satisfaction; Review customer change request, follow up the change implementation. 
作为SMRE对客户的接口，为客户提供远程或现场的技术支持，提供有价值和可靠的解决方案；组织客户质量问题分析及定义改善措施，监督改善措施的落实，及时给客户提供质量报告; 对于客户提出的变更需求，组织内部评审，并跟进变更的实施。 
2. Define in-house repair working instructions (SOP), according to SMRE quality standards and customer requirements. 
根据SMRE的质量标准，以及客户需求，定义厂内维修的操作指导(SOP)。 
3. Participate th…