施耐德L3 Global Expert Technical Support Engineer
任职要求
HIGH LEVEL PERFORMANCE METRICS: • Customer Satisfaction/Loyalty • Case Acceptance, Case Answer metrics • Case Logging quality & quantity • Training/Coaching Evaluation • Project Completion EDUCATION: Degree in Electrical Engineering/Computer Engineering/Information Systems or Electrical/Technical Diploma course or 1-2 years related work experience EXPERIENCE FURTHER DEFINED: · Excellent problem-solving skills and the ability to demonstrate logical troubleshooting steps when working on hardware/software issues · Prior experience as an electrical specialist, prior experience in technical repair/maintenance is preferred · Must be fluent in English · Has excellent communication skills and networking skills · Needs to have a strong grasp and understanding of a team environment · Has ability to troubleshoot electronic and Single-Phase equipment using schematic or block diagrams · Has ability to define problem, collect data…工作职责
POSITION SUMMARY: APC by Schneider Electric would like to advertise for the position of Level 3 CCC Technical Support Engineer within the Customer Care team. A Schneider Electric Edge or Data Centre Solution consists of the Power, Cooling, Security, Management, Monitoring, Environmental and Rack requirements to ensure a reliable environment for housing and running server systems. The primary responsibility of this role is to provide highest quality Technical Support to our customers using Single-Phase UPS Technology, with a secondary in management and monitoring platforms, supporting the numerous hardware and software products Schneider Electric offer. The successful candidate should have a passion for technology, be a self-learner and motivated to solve complex technical problems through self-led lab testing and validating. The candidate will join an expert team working on latest developments in Secure Power and will gain experience working with some of the leading companies in the world of IT. BREAKDOWN OF REPONSIBILITIES: · Lead cross-functional support team to respond to escalated customer issues in a timely manner including management of escalations as mini-projects. · Provide Weekly updates of CMI (Customer Major Issue) for the Secure Power CS&Q Team. · Serve as a member of the BOC (Board of Change) Team for ODM – acting as case investigator. · Liaising within the Customer Satisfaction & Quality Teams – Offer Quality Leads, Product Quality Leads, Product Managers and Cybersecurity teams on a regular basis to ensure detailed knowledge of trends/bugs, all imminent software related releases and compatibility issues. · Review technical documentation for accuracy and clarity when needed (Product Manuals, Field Service Bulletins, Technical Expert Assessment (TEX) Reports, Method of Procedure) · Support Sustaining Engineers with TEX related activities. · Execute deliverables for the applicable product family in the product development process (PMP) · Provide and develop relevant product training associated with respective product lines. · Oversee support of CCC (training, answering of technical questions, mentoring) · Document problems and help create knowledge articles to help technical support, and field engineers, to identify and solve issues quickly. · Advanced Knowledge of all I2P processes within Bridge Front Office (bFO) · Review field quality data, provided by CCC and Service Operations, to generate reports which can support various I2P processes and initiatives. (IWF, PRB, FSB, etc.) · Providing expert level Hardware/Software support to Customers, Service Engineers, Network Integration Engineers and Service Partners as required. · Installing, updating and testing of new Hardware/Software Products in team laboratory, completing validation testing and recreating customer issues in a controlled environment to identify and troubleshoot reported problems. · Maintaining technical knowledge on new trends, products and systems through project work, courses and self-study.
我们是蚂蚁网络基础设施团队，为蚂蚁提供稳定高效的网络连接服务。我们致力于研发和建设一流的网络基础设施，通过技术驱动来不断优化通算和智算业务连接成本、性能和稳定性。 ● 负责蚂蚁AIDC网络架构设计、演进以及交换机或网卡协议栈等研发优化落地 ● 通过算法-框架-工程协同实现成本和性能全局最优
1.你是网络大牛，热衷于专研云网络技术的奥秘；亦或是有技术热情的潜力派，希望揭开云网络的神秘面纱，那么欢迎加入腾讯云网络测试团队，我们致力于腾讯云IAAS层云网络的质量保障工作，为腾讯云提供强大、稳定的网络通讯服务，支撑云上海量业务； 2.在这里，你可以深入接触相关腾讯云网络产品，类如：私有网络、负载均衡、自定义防火墙、专线网络和NAT网关等； 3.在这里，你还可以深入运用并学习相关Overlay网络技术，类如：Vxlan、GRE、L2/L3网络协议、IPSec、NAT原理、OSPF、BGP和ISIS等； 4.在这里，你还可以深入接触Linux下前沿网络流量转发技术，类如：DPDK、OVS、智能网卡、FPGA和P4； 5.在这里，你还可以深度参与腾讯云DevOps流程建设与相关运营工作，并且可以参与设计优化自动化测试框架进行相关自动化测试工作； 6.加入我们，与业内最优秀的同事并肩，成为网络测试大牛，见证云网络技术的发展，创造业务的一个个里程碑； 7.负责腾讯云产品需求和架构分析，测试设计和测试开发工作，包括IaaS层如计算、网络和虚拟化等，包括但不限于功能测试，性能测试，可靠性测试，高可用测试，混沌测试，稳定性测试，用户体验等系统测试工作； 8.对测试方案进行有效的落地和执行，以确保项目进度和质量，形成自动化测试用例并进一步形成服务化提升效率； 9.架构并实现IaaS层如网络、虚拟化等产品自动化测试平台，提升产品测试和交付能力； 10.不断提升测试过程、方法和技术，构建质量评估标准，优化改进措施，提升产品质量和效率； 11.设计、构建并落地各产品自动化构建、测试和发布的工程基础设施和流程优化； 12.注：此岗位位腾讯集团旗下子公司编制。
L1 SOC monitoring (24x7 shift basis) ● L1 SOC monitoring of security alerts 24x7 utilising SIEM, EDR tools, and intrusion detection systems (IDS/IPS) ● Analyse logs, network traffic, end point data or other source logs to identify suspicious activity or indicators of compromise (IoCs). ● Triage and prioritize alerts based on severity, impact, and organizational risk, and perform required escalations and mitigations Incident response ● Perform containment and mitigation actions for incidents. Escalate confirmed or high-risk incidents to L2/L3 analysts or incident response teams. ● Collate required information to complete incident documentation and report if necessary. Governance ● To support the Security GRC team during regulatory inspection, external audit, customer queries, security certificate programs, and internal audit projects to ensure compliance with regulations and customer requirements. ● Perform due diligence to assess the information security posture of our third parties ● Support in any on-site assessments of our third party / outsourced parties Vulnerability & threat intelligence: ● Stay updated on emerging threats through threat intelligence
1. Be responsible for the full life cycle management of in-store payment products, including product planning, product design, prodcut release, and subsequent iterative optimization，Design EMV-compliant terminal software (EMV & Tap-to-pay solutions), optimize transaction flows (sale, ,void, clearing, etc.), and ensure EMV L3 certification & PCI P2PE security standards. 2. Deeply understand users and markets, conduct market research and competitor analysis, define product positioning, product strategies, and product roadmaps, Analyze merchant needs, track market trends (e.g., contactless payments, QR payment, terminal operation), and manage & develop terminal operation tools. 3. Break down product structure and modules, analyze user stories, design product features & user experiences. 4. Work closely with internal and external teams & stakeholders, manage and drive product projects to ensure products are delivered on time and meet high-quality standards. Collaboration among terminal vendors, solution partners and security service suppliers, etc. 5. Participate customer delivery activities to verify products and ensure customer success. Such as payment routing solution & multi-channel integration management, etc. 6. Understand, define and track product performance metrics and continuously enhance customer experience and performance. Such as PSR optimize & Reducing merchant transaction costs.