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施耐德Lead, Top Executive Support Engineer

社招全职 信息技术地点:上海状态:招聘

任职要求


Qualification: · Bachelor's degree in Mechanical Engineering and computer science, or equivalent experiences · 5+ years working experience and 3+ years of relevant IT support experience · Working experiences with TES or VIP IT service is a must · Problem solving and influencing skills with good serving attitude · Excellent verbal, written, and interpersona…
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工作职责


As an E.IT TES specialist, the responsibility is to provide IT technical support to high level management team & Top Executives in multiple offices in Shanghai. Responsibilities: Serve as the TES engineer to resolve customer’s issues and requests per Schneider Electric IT process: · Responsible for the availability and technical support of various IT systems and equipment on the desktop side, such as PC, printers and other front-end equipment, Windows operating system, Office, and other daily maintenance support. · Configure new PCs, printers and IP Telephony, mobile communication devices and audio/video facilities. · Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; making corrections where required. · Identify or address the root causes for related technical Incidents and summarize Lesson & Learn for future improvement. · Work with Schneider Electric related manager to review and identify areas for improvement. Other Activities and Responsibilities in daily operation: · Work with other peer in other site or region to ensure necessary support documents are ready, tested, and usable from the TES tasks. · Onsite team lead of China ShangHai sites, engaging regional L1 (onsite team) to archive KPI and associated its support expectations · Support Internal & External Event & Meeting & virtual meeting · Service Introduction Request Handling
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