零一万物International Account Manager
任职要求
1. Bachelor’s degree or above in Business, Marketing, International Relations, or a related field 2. Excellent command of English (written and spoken); confident in communicating with senior executives, government officials, and enterprise leaders 3. Strong interpersonal, communication, and negotiation skills; culturally agile and comfortable managin…
工作职责
1. Serve as the primary point of contact for assigned international enterprise and government clients: maintain strong communication, coordinate delivery progress, and ensure high-quality outcomes across projects and partnerships; 2. Support strategic account management and business growth: identify renewal and upsell opportunities, assist in proposal and contract development, and work with technical and consulting teams to deliver tailored AI and digital solutions; 3. Lead cross-functional coordination among internal teams (sales, delivery, finance, legal, operations) to guarantee project milestones, service quality, and client satisfaction; 4. Oversee commercial follow-up and account operations: track invoices, monitor payment status, maintain CRM and pipeline dashboards, and proactively resolve contractual or operational issues; 5. Prepare and deliver professional client-facing materials — including business proposals, progress reports, strategic briefings, and executive presentations — ensuring clarity and impact for international stakeholders; 6. Provide executive business support to the VP, including organizing major client meetings, preparing briefing documents, capturing meeting minutes, and ensuring timely follow-up on strategic action items; 7. Assist in expanding new markets and partnerships, particularly in key regions under the Belt and Road Initiative, APAC, and other emerging markets.
1. The KA Account Manager position is a fundamental component of the merchant service team, serving a portfolio of large and strategically important merchants and partners in each market. 2. The role provides account management support in two capacities: as the primary contact for an assigned portfolio of large merchants and partners, as one of key members of a cross functional account team that includes Business Development, Marketing, Technical Support, Risk Management, AML, Legal, Customer Funds and Finance whose focus is to retain, manage and grow key account relationships. 3.The KA Account Manager is the lead point of contact for all service aspects of the merchant processing relationship during the contract life, ensuring a smooth transition from onboarding through to the activity phase. 4.The position is the focal point for information and communication with the merchants and partners on critical operational issues including onboarding, configuration, finance, risk and compliance management. Specific Duties： - Maintain a specific number of accounts as required, deliver quality merchant support service to the account portfolio, meet specific customer satisfaction requirements while continuously driving the healthiness of the account portfolio； - Provide accurate solutions to merchants regarding products, processes and compliance requirements； - Be available to answer all email, phone inquiries from your account base, and provide one-stop solution to address their needs, including difficult contacts and complaints； - Make outbound contacts to merchants whenever there are outstanding issues in the account, and give merchants proper guidance to improve the process； - Provide feedback to related teams on customers’ voice timely and proactively work on the solutions；Summarize the trend based on merchants’ voices; identify the valuable feedback and urgent issues to escalate to higher leadership team； - Work closely with related teams or counterparts to resolve merchants’ issue and follow up with responsible parties until they are resolved； - Regularly update customer relationship management database; - Insights study and analysis for each market to address challenges and opportunities.
1. Responsible for the development and operation of The United Arab Emirates medium-sized chain clients（None-International chain brand）, and responsible for the user promotion and scale improvement of the clients; Implement the company's sales strategy and achieve the performance target; 2. Responsible for promoting in-depth cooperation between The United Arab Emirates medium-sized chain clients and Keeta in brand marketing, promotional activities, user operations and other fields to enhance clients and keeta‘s brand image; 3. The institute has the characteristics of food and Retail industry, in-depth understanding client's brands operations, and help client's brands to develop professional delivery solutions and landing; Guide client delivery operation iteration through business data analysis, and continuously promote the in-depth link between clients and Keeta; 4.Leveraging your full potential to gather first-hand marketing information, user feedback, local market intelligence, etc., and providing implementable suggestions to the company.
1.Team Building and Management: Responsible for building international chain teams for new country food delivery markets from scratch and managing daily operations. Able to quickly enhance the team's business capabilities and achieve team goals. 2.City Operations and Management: Oversee operations in multiple cities, using scientific analysis methods to collect information, formulate and implement operational strategies, and be accountable for city performance. Continuously improve new signings and operational plans. 3.Comprehensive Perspective: Possess an end-to-end perspective, quickly identifying core frontline issues (BD pain points, merchant pain points, user pain points), providing timely feedback and communicating with headquarters, integrating resources, and expanding business at low cost. 4.International Team Management: Capable of managing teams with diverse cultural backgrounds, establishing scientific talent development mechanisms at all levels, and cultivating international business talent. 5.Experience Summary and SOP Development: Organize work experience, extract methodologies, develop standard operating procedures (SOPs), and build end-to-end processes for overseas business. 6.Ensuring Results: Utilize project management to develop detailed execution plans and supervision mechanisms, strictly control each stage, use data-driven and scientific analysis methods for dynamic adjustments, and ensure expected outcomes are achieved.
We help SMEs in Hong Kong and Macau to kick-start online business. Our team is expanding rapidly to meet the increasing market needs. We provide a friendly working environment. Young talents who want to explore E-commerce are much welcome to join our team! Job Specifications As the direct sales repreentative of www.alibaba.com international E-commerce platform ● Develop new business opportunities; provide customers a complete set of export E-commerce solutions; ● Utilize multiple channels to call (cold call or warm call) and visit Hong Kong local exporters to subscribe platform services of www.alibaba.com (membership, pay per click ads, logistics and other services); ● Analyze clients' needs, summarize market & industry trends, and use export trade & E-commerce knowledge to grow clients' online B2B export business; ● Maintain good customer relationship with excellent account servicing capabilities We provide ● A very competitive salary package, and stock option incentives [base salary + unlimited commission + equity incentive] ● Extra base salary protection for first 6 months ● Transparent and clear promotion system and career development path [Global or cross-business division transfer channel] ● Paid annual leave and statutory holidays ● Complete training system [Provide one-week induction training + Mentoring system for new recruits + Aperiodic training programs by the headquarters]