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哔哩哔哩暑期客服实习生

实习兼职运营保障类地点:芜湖 | 成都状态:招聘

任职要求


任职要求
1、年满18周岁以上,大专及以上在读,专业不限; 
2、思路清晰,具备良好的客户服务意识和语言组织表达能力;
3、性格活泼、善于沟通,有良好的心态以及抗压能力;
4、中文输入60字/分钟以上;
5、了解B站文化优先;
6、实习周期7&8月,不少于2个月,可近期入职/长期实习优先,岗位不包住宿;

工作职责


工作职责
1、负责在线解答用户咨询,解决用户问题,并做好问题记录;
2、根据业务流程,将无法立即解决的问题提交相关部门解决,并跟踪问题解决进度;
3、根据用户体验、收集用户声音,提交至团队主管或相关渠道。
包括英文材料
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