拳头游戏Insights Analyst Coordinator, 金铲铲之战(Contract)

The Coordinator – Incident Safety Operations is responsible for leading the daily execution of safety-related incident response during their assigned shift. This includes managing operational flow, supervising a multidisciplinary team (analysts and specialists), and ensuring real-time decision-making adheres to internal protocols and quality standards. Key responsibilities include: Coordinating shift-level operations across all business lines (Drivers, Clients, Business Units) Supervising case queues, distributing workload, and ensuring efficient response times Acting as the primary point of escalation for complex or sensitive cases Ensuring complete and accurate documentation of incidents and shift handovers Collaborating with fellow coordinators to ensure operational consistency across shifts Supporting management with insights, reports, and performance data Monitoring SOP compliance and promoting continuous process improvement Partnering with Training, Quality, and Workforce teams to optimize team performance The coordinator is expected to maintain high standards of operational rigor and ensure that safety, service quality, and team accountability are upheld during every shift.

Focus: Customer Clinics & Feedback Evaluation Objective: Ensure customer-centric product development through deep understanding of current user preferences, pain points, and expectations via structured feedback loops. Key Responsibilities: 1. Plan and run customer clinics, usability studies, and feedback surveys on product features, design, and experience. 2. Collect, analyse, and interpret customer feedback using both qualitative and quantitative methods. 3. Create actionable insights to guide product and UX teams throughout development phases. 4. Maintain user personas and customer journey maps based on validated data. 5. Coordinate with external research agencies and internal stakeholders.

• Coordinate with Commercial to perform logistics forecast planning activities on short-term and long-term forecast to support operational strategy. • Track and provide insights on planning accuracy against forecasted numbers, work for forecast accuracy improvement and feedback to stakeholders. • Responsible for parcel injection and depletion analysis on a daily basis, and Mega Campaigns for Logistics functions. • Perform data analysis and enhance data visibility through dashboard or autobots to improve forecasting model and optimize planning process. • Analyze and model logistics network performance to identify opportunities for cost savings, improved delivery times, and operational efficiency. • Coordinate with stakeholders to conduct Cost Optimization Analysis Model. • Participate and support cross-functional projects where required. • Engage required local stakeholders from Lazada Logistics, Lazada and regional stakeholders.

上海市普陀区 Strategy Monitoring and Insights • Build and continuously optimize monitoring metrics to enable data-informed decisionmaking and ongoing strategic iteration. • Design structured data visualization frameworks that deliver clear, actionable insights across diverse strategic scenarios and levels of granularity. • Identify optimization opportunities, driving continuous and focused strategy refinement. Competitive Intelligence • Continuously track competitor strategy updates across key dimensions and interpret shifts using public signals and user-side behavioral data. • Analyze the structural design of competitor strategies to extract key differentiators and referenceable practices. • Compare external strategies with internal approaches to identify actionable gaps and inform targeted optimizations. Strategic Direction Planning & Management • Track strategy versions and maintain traceability across milestones and decision points. • Lead structured reviews and distill transferable learnings for future initiatives. • Facilitate alignment on objectives, collaboration models, and execution workflows. • Ensure consistent understanding and interpretation of strategy across stakeholders. Cross-functional Execution • Ensure strategy logic and execution details are clearly communicated across Product, Operations, and Engineering teams to support aligned implementation. • Define and communicate key dependencies, timelines, and critical updates to enable smooth and coordinated cross-functional collaboration. • Monitor the quality of strategy execution and proactively identify operational barriers. Integration with High-priority Business Initiatives • Partner with city operations to support the execution of high-priority business initiatives. • Ensure strategies are localized and effectively integrated into project implementations. • Coordinate cross-functional updates and maintain joint visibility into adjustments.