拳头游戏Manager, Workplace Experience
任职要求
• 3+ years of experience as a supervisor in office management, ideally in the gaming or technology industry. • 6+ years of experience of working behind the scenes to keep an office running smoothly (i.e., providing facilities or maintenance service in a busy organization). • Experience working with contractors and suppliers and monitoring of service standards. Knowledge of accounting and procurement processes. • Strong work ethic with the ability to take initiative, function in a fast-pa…
工作职责
China Workplace Experience Manager: • Manage direct report performance and foster growth. Serve as an escalation point, when required, for any challenges. Utilize success metrics to measure performance in relationship to Riot’s goals and objectives. • Support direct reports to drive strategy for and maintain standards of on-campus programs. • Provide guidance and escalation support for direct reports overseeing their own office environments. • Serve as the primary point of contact for local Rioters on workplace conditions and experience, making small shifts where possible and raising larger opportunities to regional leadership. Support Rioter onboarding from a Workplace Experience perspective. • Maintain office efficiency by planning and building office systems and layouts as well as procuring equipment. Work with building management to ensure maintenance, parking, and staff information all meet Riot standards. • Accountable for the overall inner-workings of the office and manage the day-to-day work of the local in-house contracted team. Liaise with office leadership, building management, suppliers, clients, etc. to provide a positive working environment. • Maintain external vendor and/or supplier relationships, holding vendor(s) responsible for established key performance indicators (KPIs), service-level agreements (SLAs), and overseeing site vendor contracts. Report any performance opportunities to WE leadership. • Establish and implement office policies, procedures, and processes that improve overall operations while aligning with regional and global standards. Support creation of any workplace experience-related processes for the eSports arena. Maintain local best practices and assist with any escalation efforts. Provide feedback to regional leadership to continuously improve the Rioter experience. • Liaise with Rioters and eSports production leadership on their space needs and make changes to accommodate team requirements. Serve as a point of contract for any official move, add, change (MAC) activities. Seek to improve workplace experience through adjustments to physical systems and interior design. • Partner with local eSports leadership to drive effective Workplace Experience programs and provide insight on workplace needs. Monitor vendor(s) safety performance and conduct regular evaluations. • Oversee budget adherence and perform more advanced forecasting activities. Manage procurement process and administrative activities for medium size and/or complexity contracts. Seek to identify cost-savings opportunities and support annual budget planning. • Ensure appropriate WE programs are in place and identify and propose adjusted and/or new WE programs that maximize Rioter effectiveness and experience. Partner with local leadership to drive effective Workplace Experience programs and provide insight on workplace needs. • Plan and support local office events, including eSports tournaments and other large events, to support Riot culture as a great place to make games. Coordinate logistic support for meetings & office-wide events. This may include, but is not limited to, planning, communications, vendor coordination and day-of assistance. APAC CRE • Build and maintain relationships with regional leadership to guarantee a high functioning workplace and workplace experience. Liaise with Riot leadership to understand business strategies and apply them to real estate and construction considerations. • Assess regional real estate market conditions, trends, and indicators that support Riot’s real estate goals and fit Rioter needs in the APAC region. Effectively communicate real estate opportunities and risks, transaction summaries, trends, and market research to WE management. • Oversee regional lease administration and management services for APAC, ensuring compliance with GAAP accounting requirements and local laws and regulations. • Manage projects within time, budget, and quality constraints to meet Riot needs using an Agile Scrum methodology. Organize, coordinate, and delegate project tasks to support project completion. • Partner with the central construction and real estate (CRE) team to ensure APAC transactions and projects align with the central strategy. Share regional perspective with central teams to bring the regional perspective into strategic planning efforts. • Collaborate with stakeholders to identify business needs, conceptualize projects, and bring the vision to fruition using real estate and construction acumen. Coordinate all aspects of construction team needs and oversee the team, including, but not limited to, external brokers, architects, contractors, systems integrators, etc. • Ensure management of projects within constraints of time, budget, and quality. This includes punch-lists and close-out procedures to ensure vendors have achieved stated program goals and sites can become operational. • Collaborate with cross-functional teams, such as Legal, Strategic Finance, Accounting, HR, and Procurement to ensure Rioters’ needs are met.
Primary position responsibilities include: • Drive multiyear planning for the real estate portfolio, including strategy, business, financial and operational planning in alignment with the RE&F organization global and regional goals and client strategy. • Effectively leverage 3rd party vendors to deliver RE&F management services on time and within budget, consistent with the needs of the business client. • Create and drive community and teams within the campus, encompassing all areas of employee experience. • Ensure participation and compliance with regional and global RE&F programs, policies, standards, and best practices. • Ensure effective regional and local partnerships with supporting peer organizations: Microsoft Technology, Procurement, Finance, Legal Corporate Affairs and HR and foster service delivery integration to business clients. • Oversee and ensure successful delivery of the RE&F services and projects with financial rigor and accountability to include capital planning, forecasting, and budgeting. • Understand, forecast, and anticipate physical facility requirements and related service needs. Develop and frame documentation and business cases to accurately and comprehensively articulate planned or emergent headcount and special use requirements. • Manage the execution of projects and approved occupancy plans across stakeholder groups aligning business objectives with established portfolio optimization criteria, within approved timelines and expectations. • Facilitate excellent communications with clients and stakeholders, maintain and share all relevant information and/or lessons learned through a knowledge management-based platform. • Employ a systematic approach on occupant satisfaction at both the account and service delivery levels. • Drive AI adoption across both internal and vendor team while ensuring continuous process improvement programs are in place and that cost savings opportunities are identified and implemented. • Drive action and decisions, supported by analytical rigor and data, among clients and partner stakeholders by utilizing and facilitating an awareness of business needs and priorities at multiple levels within the company. Proactively engage with clients and partners to solve problems and effectively balance specific client needs with the broader Microsoft interests. • Ensuring compliance with all statutory regulations and Microsoft policies and controls. The successful candidate must have the following skill set: • Ability and desire to drive solutions, problem solve, and to lead in a fast-paced/dynamic organization. • 3+yrs of work experience in Real Estate project delivery with a focus on corporate office. • 3+ years of work experience with workplace planning and delivery of projects that successfully delivered in a dynamic changing environment. • Ability to see the long-range perspective, apply forecasted information in developing and prioritizing strategic plans. • Experience bringing diverse groups together and leading collaborative discussions with effective outcomes. • Confident presentation skills and experience working with senior leadership to reach long and short-term solutions. • Understanding of workplace, financial, and organizational capabilities to effectively interpret client input into successful delivery of Corporate Real Estate. • Ability to utilize business intelligence, data, and enterprise value to positively influence client and partner stakeholders. • Excellent written and verbal communication skills. • Ability to provide efficient, timely, reliable, and courteous service to customers. • Ability to effectively present information. • Ability to respond effectively to sensitive issues. • Ability to plan at both a strategic and execution level. • Ability to comprehend, analyze, and interpret complex documents. • Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. • Passion and energy for enabling the employee experience. • Knowledge of Microsoft business operations, business groups, and managing teams at Microsoft is a plus.
Plays a pivotal role in fostering a positive workplace culture, to be a bridge between HR and employee. This position involves implementing and managing employee engagement initiatives that enhance job satisfaction, promote a sense of belonging, and encourage employee involvement in organizational activities and decision-making processes. Key Responsibilities: Assist in the development and execution of employee engagement strategies that align with the organization's mission and values Analyze survey data, prepare reports, and present findings to HR leadership and other stakeholders Coordinate and facilitate team-building activities, workshops, and events that promote a culture of collaboration and teamwork Support the creation of communication materials and channels that inform employees about engagement initiatives, events, and recognition programs Collaborate with various departments to enhance employee experience through programs that recognize and reward achievements Assist in managing the onboarding process and Day1 Orientation to ensure new hires feel welcomed and integrated into the company culture. Facilitates offboarding processes and exit interviews and reviewing feedback to drive improvements. Coordinates compliance efforts, including policy updates, and required reporting or audit data collection. Implement initiatives that promote diversity, equity, and inclusion within the workplace Monitor and report on key metrics and performance indicators related to employee engagement efforts Stay informed about industry best practices and trends in employee engagement and recommend improvements to existing programs
Basic qualifications - 2+ years of program or project management experience Preferred qualifications - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document
Basic qualifications - 2+ years of program or project management experience Preferred qualifications - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document