网易海外HR Operations资深专家 - 人力资源部041
任职要求
1、本科及以上学历,5年以上工作经验,有海外HR运营交付服务经验者优先; 2、熟悉人力业务的流程及运作,具备成熟的项目管理经验者优先; 3、良好的沟通力、团队协作力、做事严谨、工作主动,有热情; 4、熟练使用办公软件,有一定数据分析能力,熟悉workday系统者优先。
工作职责
1、 负责海外HRO服务质量管理体系和管理标准的搭建; 2、 负责海外HRO业务交付质量的日常监控、输出相应的质检监控报告; 3、 负责SLA的定期更新,客户满意度调研、追踪问题解决及改进方案制定; 4、 配合开展对已交付业务端到端的流程优化、改进,持续提升服务质量与效率; 5、 负责日常投诉处理跟进、案例回溯,复盘培训及总结沉淀; 6、 负责维护、更新海外HRO的知识库,参与编订HRO Center内部SOP手册、培训手册等;
1. 负责海外地区本地雇员及中国外派员工的人力运营工作 (包含但不限于入离调转、合同管理、档案管理、非现金福利,本地供应商对接等); 2. 搭建并制定人力运营方案、工作流程、服务标准,确保合法合规、流程高效、良好员工体验; 3. 集团人力政策流程海外本地落地; 4. 发起并主导海外人力项目,持续改善人力运营工作; 5. HR系统数据维护,信息化支持。 1. Responsible for the human resources operations of local employees in overseas areas and Chinese expatriate employees (including but not limited to transfers, contract management, file management, non-cash benefits, local supplier docking, etc.). 2. Build and formulate human operation plans, work processes, and service standards to ensure legal compliance, efficient processes, and good employee experience. 3. Implementation of the group’s human resources policies and procedures overseas locally. 4. Initiate and lead overseas human resources projects and continuously improve human resources operations. 5. HR system data maintenance and digitalization support.
1. 负责海外属地员工及中国外派员工的HR运营工作,涵盖跨境调动、档案管理、非现金福利落地、供应商管理等 ; 2. 解读并设计落地符合当地法规及集团标准的HR运营流程(如入职-在岗-离职全生命周期管理),定期开展流程审计与效率分析,推动流程的合规与高效; 3. 牵头海外属地HR人力运营项目,输出标准化工具包,不断提升人力运营效率与用户体验; 4. 维护HR系统数据,保障数据完整性,支持海外模块需求分析及功能测试,为总部提供本地数据洞察支持。 1. Responsible for the HR operations of overseas employees and Chinese expatriates, including cross-border transfers, file management, non-cash benefits, supplier management, etc.; 2. Interpret and design HR operation processes that comply with local regulations and group standards (such as onboarding-on-the-job-departure full life cycle management), conduct regular process audits and efficiency analysis, and promote process compliance and efficiency; 3. Lead overseas HR human resource operation projects, output standardized toolkits, and continuously improve human resource operation efficiency and user experience; 4. Maintain HR system data, ensure data integrity, support overseas module demand analysis and functional testing, and provide local data insight support for the headquarters.
1. 负责菲律宾地区本地雇员及中国外派员工的人力运营工作 (包含但不限于入离调转、合同管理、档案管理、非现金福利,本地供应商对接等)。 2. 搭建并制定人力运营方案、工作流程、服务标准,确保合法合规、流程高效、良好员工体验。 3. 集团人力政策流程海外本地落地。 4. 发起并主导海外人力项目,持续改善人力运营工作。 5. HR系统数据维护,信息化支持。 1. Priority will be given to candidates with relevant work or internship experience in HR Ops. 2. Chinese & English & Filipino can be used as working languages.
Lead the design, re-engineering, and standardization of end-to-end HR processes (e.g., onboarding, offboarding, benefits administration) to maximize efficiency, scalability, and compliance. Partner with senior HR leadership and legal counsel to mitigate risk and ensure policy consistency across all business units. Foster strong collaboration with cross-functional teams (IT, Finance, Legal) to ensure HR processes are seamlessly integrated and operationally sound. Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure process effectiveness. Implement and manage a comprehensive quality audit framework to regularly assess the accuracy, efficiency, and compliance of all HR operational activities in the managing countries. Lead, mentor, and develop a high-performing team of HR Operations. Manage team workload, prioritize projects, and optimize resource allocation to meet departmental goals.