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希音高级/资深产品运营-海外商家(上海/南京)

社招全职3年以上信息技术类地点:广州 | 南京 | 上海状态:招聘

任职要求


必备能力:
· 具备3年以上电商、SaaS或平台型产品运营/产运经验;
· 熟悉至少一个完整电商产品链路(如商品、履约、售后、促销等),能理解上下游系统逻辑与关键依赖;
· 具备优秀的问题拆解与流程设计能力,有推动复杂项目落地的经验;
· 英语可作为工作语言,能与海外商家/本地团队直接沟通;
· 高度自驱,善于从0到1推动解决方案,对用户与业务有责任心与好奇心。
加分项:
· 有海外商家服务经验,或国际化平台相关背景;
· 熟悉跨境电商、区域履约、语言/文化适配等相关业务;
· 有产品共建、灰度验证、A/B测试等协同产品打磨经验。

工作职责


高级/资深产品运营-海外商家(上海/南京)
岗位亮点:
· 参与平台全球化业务,聚焦海外商家的入驻、经营与成长;
· 深度连接产品、技术、运营及商家,推动平台能力与商家体验持续进化;
· 面向复杂系统与业务链路,锤炼产品视角与战略协同力。
1. 商家流程与体验建设
o 负责海外商家的全生命周期流程设计与优化,涵盖入驻、商品管理、履约、订单、客服等关键环节;
o 分析用户行为与痛点,结合数据与访谈,提出高质量产品与流程改进建议。
2. 跨团队协作与项目推进
o 协同产品、技术、市场及本地运营团队,明确需求优先级,推动产品方案高效落地;
o 管理跨区域、跨语言项目节奏,确保高标准交付与多方对齐。
3. 体系化运营能力建设
o 构建标准化产运机制与操作规范,提升商家运营效率与平台服务能力;
o 推动流程透明化、工具化、指标化,为商家体验闭环提供支撑。
4. 用户洞察与策略输出
o 面向海外商家开展一手调研(英文沟通),拆解需求本质,挖掘业务增长与优化空间;
o 提炼商家画像与业务策略,支持产品规划与市场布局。
包括英文材料
学历+
数据分析+
SaaS+
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