菜鸟Cainiao-Regional After-Sales Service Engineer-US

1. Organization of work on after-sales service (including warranty) of the main and auxiliary equipment (sorters, conveyors of various types, volume measurement systems, cameras, etc.); 2. Organization of work for outsourced contractors providing after-sales and repair services, and control over their service processes and results. 3. Establishment and management of the own maintenance and repair team: formulation of equipment maintenance plans, assignment of work tasks, clarification of employee job responsibilities, organization of team training, etc. 4. Response to customer fault feedback, coordination of internal resources for rapid response, and ensuring quick resolution of customer after-sales issues. 5. Upon occurrence of a warranty event, determine the fault level, verify the fault facts, complete fault repair within the time limit agreed in the contract with the client, and provide a clear root cause analysis. 6. Control of communication and timely provision of information in the framework of online support. 7. Compilation of internal and external documents related to the scope, cycle and progress of after-sales services, and formulation of form templates, service standards and full-process solutions for equipment after-sales services. 8. Participation in the development of supply contracts and in the formation of prices for equipment, taking into account after-sales service. 9. Participation in the preparation/developmen of equipment operation and maintenance training materials for client engineering and technical personnel, conducting training for clients as required by the contract, and completing inspection and maintenance work. 10. Participation in the verification and development of documents provided within the framework of the contract (preventive maintenance plan, list of system elements for daily visual maintenance, electrical diagrams, drawings, etc. 11. Preparation of internal and external documentation regarding the inventory management, control and replenishment of the spare parts warehouse, as well as organization of spare parts procurement in response to customer requirements. 12. Ensuring all on-site operations comply with safety specifications and requirements. 13. Taking the lead in handling additional customer demand projects (such as software function adjustments, equipment design changes and other related needs. 14. Submission of internal work reports and statements in accordance with requirements.

1. Achieve warehouse performance objectives, in particular by establishing warehouse on-the-floor operation excellence daily management methods; define cost saving, productivity and service level improvement opportunities, measure performance, analyze opportunities, improve and control performance, constantly aim to reach the ultimate goal to establish outstanding customer satisfaction, speed inbound to outbound cycle time and eliminate errors 2. Maintain receiving, warehousing, and outbound operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 3. Communicate closely with internal and external warehouse customers, report to management and to group internal stakeholders 4. Comply with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. 5. Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols. 6. Maintain physical condition of warehouse by planning and implementing new design layouts including automated sorting machinery; inspecting equipment; issuing work orders for repair and requisitions for replacement. 7. Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, report to Management 8. Maintain warehouse staff by recruiting, selecting, orienting, and training employees. 9. Maintain warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. 10. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 11. Contribute to North America BU level projects with the certain effort as needed.

1.As the head of operations, ensure warehouse efficiency, quality, and cost metrics meet expectations by effectively managing daily operations. 2.Collaborate with headquarters and regional functions to implement headquarters' standards for the warehouse, optimizing and improving areas such as staffing, systems, processes, materials, equipment, and layout. 3. Develop and implement warehouse operation plans based on customer needs to guarantee service delivery. 4.According to business demands, devise plans for overseas warehouse relocation, transitions, and construction of new facilities, overseeing projects from start to finish. 5. Monitor major operational risks for overseas warehouses (including third-party operated warehouses), encompassing but not limited to issues such as intellectual property infringement, loss prevention, natural disasters, and political factors, to ensure uninterrupted warehouse operations. 6.Oversee key performance indicators for last-mile services, promptly identify and resolve any issues to enhance merchants' logistics experiences. 1.作为运营的负责人，通过仓库实际运营管理保障仓库的时效、质量及成本指标符合预期 2.通过与总部及国家区域各职能协同，落实总部对仓库的规范要求，对仓库优化改善，包含不限于人员、系统、流程、物料、设备、仓库布局等； 3.根据客户需求，制定、落实仓库运营保障方案 4.根据业务需求，制定海外仓搬仓、转仓、建新仓方案，跟踪实施至项目收尾； 5.监控海外仓（包括所属三方仓）的重大运营风险包含但不限于（侵权、防损、自然灾害，政治因素等），保障仓库的正常运作； 6. 能够兼顾监控尾程核心指标，及时发现问题，解决问题，提升商家物流体验；

1. Drive the full sales cycle, from early business opportunities to negotiation to close, with a focus on meeting or exceeding sales targets. 2. Develop and maintain a deep understanding of our Logistics Technology solutions to effectively communicate benefits and value proposition to potential clients. 3. Build and maintain relationships with key decision-makers in potential customer organizations to understand their needs and challenges. 4. Collaborate with technical team to present and demo our solutions and deliver pre-sale designed solutions. 5. Deliver accurate sales forecasts and maintain a robust pipeline of opportunities in our CRM system. 6. Develop and support Channel Partners. 7. Identify, develop, and manage, strategic accounts. 8. Formulate and implement comprehensive sales strategies. This may include conducting market research and competitive analysis to identify opportunities and challenges, setting clear sales objectives, devising action plans and timelines. 9. Occasional travel to client site and trade shows in and out of the country are needed.