智能互联Cainiao-Regional After-Sales Service Engineer-US

1. Organization of work on after-sales service (including warranty) of the main and auxiliary equipment (sorters, conveyors of various types, volume measurement systems, cameras, etc.); 2. Organization of work for outsourced contractors providing after-sales and repair services, and control over their service processes and results. 3. Establishment and management of the own maintenance and repair team: formulation of equipment maintenance plans, assignment of work tasks, clarification of employee job responsibilities, organization of team training, etc. 4. Response to customer fault feedback, coordination of internal resources for rapid response, and ensuring quick resolution of customer after-sales issues. 5. Upon occurrence of a warranty event, determine the fault level, verify the fault facts, complete fault repair within the time limit agreed in the contract with the client, and provide a clear root cause analysis. 6. Control of communication and timely provision of information in the framework of online support. 7. Compilation of internal and external documents related to the scope, cycle and progress of after-sales services, and formulation of form templates, service standards and full-process solutions for equipment after-sales services. 8. Participation in the development of supply contracts and in the formation of prices for equipment, taking into account after-sales service. 9. Participation in the preparation/developmen of equipment operation and maintenance training materials for client engineering and technical personnel, conducting training for clients as required by the contract, and completing inspection and maintenance work. 10. Participation in the verification and development of documents provided within the framework of the contract (preventive maintenance plan, list of system elements for daily visual maintenance, electrical diagrams, drawings, etc. 11. Preparation of internal and external documentation regarding the inventory management, control and replenishment of the spare parts warehouse, as well as organization of spare parts procurement in response to customer requirements. 12. Ensuring all on-site operations comply with safety specifications and requirements. 13. Taking the lead in handling additional customer demand projects (such as software function adjustments, equipment design changes and other related needs. 14. Submission of internal work reports and statements in accordance with requirements.

1.As the head of operations, ensure warehouse efficiency, quality, and cost metrics meet expectations by effectively managing daily operations. 2.Collaborate with headquarters and regional functions to implement headquarters' standards for the warehouse, optimizing and improving areas such as staffing, systems, processes, materials, equipment, and layout. 3. Develop and implement warehouse operation plans based on customer needs to guarantee service delivery. 4.According to business demands, devise plans for overseas warehouse relocation, transitions, and construction of new facilities, overseeing projects from start to finish. 5. Monitor major operational risks for overseas warehouses (including third-party operated warehouses), encompassing but not limited to issues such as intellectual property infringement, loss prevention, natural disasters, and political factors, to ensure uninterrupted warehouse operations. 6.Oversee key performance indicators for last-mile services, promptly identify and resolve any issues to enhance merchants' logistics experiences. 1.作为运营的负责人，通过仓库实际运营管理保障仓库的时效、质量及成本指标符合预期 2.通过与总部及国家区域各职能协同，落实总部对仓库的规范要求，对仓库优化改善，包含不限于人员、系统、流程、物料、设备、仓库布局等； 3.根据客户需求，制定、落实仓库运营保障方案 4.根据业务需求，制定海外仓搬仓、转仓、建新仓方案，跟踪实施至项目收尾； 5.监控海外仓（包括所属三方仓）的重大运营风险包含但不限于（侵权、防损、自然灾害，政治因素等），保障仓库的正常运作； 6. 能够兼顾监控尾程核心指标，及时发现问题，解决问题，提升商家物流体验；

1、Responsible for the sales of logistics technology products in Europe, including automation, IoT, parcel lockers, digital supply chain, etc. 2、Responsible for the development and expansion of key regional customers, follow up on contract signing and delivery, focusing on sales contracts, revenue, and profit as the main goals. 3、Insight into the European logistics technology market, make key judgments on the market, and formulate sales strategies and tactics. 4、According to customer needs, collaborate with the domestic product and technology team to refine product definitions and manage the entire project process.

1、负责菜鸟物流科技产品海外的自动化解决方案设计，包括分拨自动化、仓储自动化等； 2、配合区域销售，负责区域重点客户的解决方案跟进，提供专业的售前和解决方案； 3、深入行业，洞察客户需求，以高品质的服务与产品打动客户； 4、根据客户需求，协同国内产技团队，完善产品定义，项目全流程管理； 5、可接受经常性境外出差。 1.Responsible for providing solutions for Alibaba's Cainiao Logistics technology products to overseas customers, including automation euqipment in sorting center or autowarehouse. 2.Coordinate with regional sales teams to follow up on solution requirements for key clients in the region, and provide professional pre-sales and solution support. 3.Deeply understand the industry and gain insights into customer needs, impressing clients with high-quality services and products. 4.Collaborate with domestic production and technology teams to refine product definitions and manage projects throughout the entire process based on customer requirements. 5.The base location is Hangzhou, and can accept frequent business travel overseas.