菜鸟菜鸟-人事运营岗-巴西
任职要求
1. The three words in English and Portuguese can be used as a working language;…
工作职责
1、Recruitment:Ensure timely fulfillment of business staffing needs by independently developing multiple recruitment channels.Achieve departmental headcount targets and maintain a healthy, rational workforce structure. 2、Culture & Employee Engagement:Promote corporate culture initiatives within the department, organizing meaningful employee activities and care programs.Deliver tangible, people-centric cultural experiences to enhance employee engagement. 3、Administration – Office Supplies & Equipment:Manage procurement, inventory, and distribution of office supplies.Coordinate maintenance and repairs of office equipment to ensure a functional work environment. 4、Administration – General Operations:Assist in various administrative tasks, including office facility maintenance, dormitory/apartment management, and company vehicle leasing.Ensure smooth execution of all administrative processes. 5、Additional Duties:Serve as the local HR & Admin representative in Brazil, providing localized insights to HRD.Facilitate communication and implementation of HRD-assigned tasks within the Brazil region.
负责客服中心员工的业务知识、流程及技能培训，确保培训内容的有效传达与落地； 设计、开发和优化培训课程及教材，参与培训流程的设计与标准化管理； 组织并实施新员工入职培训、在岗技能提升培训等各类培训项目； 跟踪和评估培训期员工的绩效表现，收集并反馈学员在培训期内的学习与工作表现，协助制定改进措施； 定期对培训材料进行本地化调整和内容更新，协助知识库的建设与维护； 为一线客服人员提供疑难问题解答和业务支持，帮助其快速提升服务能力； 统计、分析培训相关数据（如通过率、满意度等），输出培训效果分析报告，为持续培训优化提供依据； 与运营、质检、HR等相关部门密切合作，协同推进培训相关项目，确保培训与业务紧密结合； 宣导公司客户服务标准和流程，提升客服团队服务一致性和专业度； 完成团队交办的其他培训相关工作。 Deliver business knowledge, processes, and skills training to customer service center staff, ensuring effective communication and implementation of training content. Design, develop, and optimize training courses and materials; participate in the design and standardization of training processes. Organize and implement various training programs, including new employee onboarding and on-the-job skill enhancement training. Track and evaluate the performance of employees during the training period, collect and provide feedback on their learning and work performance, and assist in formulating improvement measures. Regularly localize and update training materials to meet the needs of different regions and business lines; assist in building and maintaining the knowledge base. Provide support and answer questions for frontline customer service staff, helping them quickly improve their service capabilities. Collect, analyze, and report on training-related data (such as pass rates, satisfaction, etc.) to support continuous training improvement. Collaborate closely with other departments (such as Operations, Quality Assurance, HR, etc.) to ensure successful implementation of training projects. Promote company customer service standards and processes to enhance the professionalism and consistency of the service team. Complete other training-related tasks assigned by the team.
1.负责SSC属地交付中心运营，推进社保公积金和入离职业务从属地交付转移至共享集中交付，包括但不限于业务流程梳理和标准建立等； 2.结合交付服务模式和服务结果，通过识别问题和可改善项，推动优化完善，对业务交付效率和质量负责； 3.负责属地的社保公积金政策制定以及对应实操交付、账单模块管理、政策解答，包含标准化模板、规则、操作流程。 4.支持属地SSC相关业务开展，及时响应业务需求，并调配相关资源快速闭环； 5.完成其他模块项目落地需要的支持工作。
1-负责社保公积金、入离调转、户政等共享交付中心业务的日常运营，确保服务标准统一、合规高效； 2-主导业务流程梳理、标准化建立及落地执行，推动业务从属地向共享中心平稳转移。 3-监控交付服务效果，识别效率瓶颈或风险点，持续优化操作规则及流程； 4-制定并落实质量管控机制，对交付时效、准确率及员工满意度负责。 5-响应属地HR或业务部门的SSC相关需求，协调内外部资源快速闭环解决； 6-提供政策解读、系统操作培训等支持，促进属地与总部的高效协同。
1.负责SSC属地交付中心运营，推进社保公积金和入离职业务的集中交付，包括但不限于业务流程的运营、梳理和标准建立等； 2.结合交付服务模式和服务结果，通过识别问题和可改善项，推动优化完善，对业务交付效率和质量负责； 3.负责属地的社保公积金政策制定以及对应实操交付、账单模块管理、政策解答，包含标准化模板、规则、操作流程。 4.支持属地SSC相关业务开展，及时响应业务需求，并调配相关资源快速闭环； 5.完成其他模块项目落地需要的支持工作。