阿里巴巴Project Korea-Fulfillment & Logistics Product Manager-Seoul
任职要求
Qualifications ● 3–5 years of product experience in logistics, supply chain, quick commerce, or retail tech. ● Basic understanding of order fulfillment, delivery scheduling, and on-time performance metrics. ● Strong process modeling and systems-thinking skills. ● Ability to translate o…
工作职责
You will support the design and optimization of fulfillment and logistics products, enabling seamless “store-as-warehouse” operations and reliable multi-tier delivery services—from next-day to instant. Key Responsibilities ● Help build in-store fulfillment tools for task assignment, packing verification, and handoff logging. ● Support product capabilities for multiple delivery modes (Day, Dawn, Instant), including option display, routing logic, and real-time tracking. ● Implement SLA monitoring and automated compensation features to enhance delivery transparency. ● Integrate internal WMS/TMS systems with external logistics partners to ensure accurate data flow across orders, inventory, and carriers. ● Observe frontline operations, gather feedback from fulfillment teams, and refine product usability and efficiency. 职位概述 您将参与 O2O超市履约与物流相关产品的设计与优化，支持“店仓一体”模式下的订单处理、拣货作业及多时效配送服务，保障履约链路稳定高效。 核心职责 ● 参与门店履约系统的功能设计，支持拣货任务下发、打包质检、交接记录等操作数字化； ● 协助构建多时效配送（次日达、黎明达、即时达）的产品能力，包括配送选项展示、调度规则、状态追踪等； ● 支持SLA监控与自动补偿机制的产品实现，提升履约透明度与用户信任； ● 对接内部WMS/TMS系统及外部物流平台，确保订单、库存、运力数据准确流转； ● 深入一线作业场景，收集运营反馈，持续优化产品易用性与执行效率。
● You will be responsible for operating integrated “store-as-warehouse” fulfillment centers and managing multiple delivery models—including next-day, early-morning, and instant delivery—to ensure stable and timely order fulfillment. ● Key Responsibilities ○ Operate fulfillment centers within stores, ensuring smooth picking, packing, and handoff processes. ○ Manage daily operations across multiple delivery modes and maintain service quality. ○ Establish basic operational standards and conduct routine quality checks. ○ Coordinate closely with logistics partners and store teams to improve on-time delivery and customer satisfaction. 职位概述 您将负责O2O超市“店仓一体”履约中心的整体运营，以及多种配送模式（次日达、黎明达、即时达）的日常管理，确保订单稳定、准时交付。 核心职责 负责在合作门店内建立并运营履约中心，保障拣货、打包、交接流程顺畅; 管理多种履约模式的日常运作，监控交付时效与服务质量； 制定基础操作规范，开展日常质检与问题改进； 协同物流服务商与门店团队，提升整体履约效率与客户满意度。
● You will shape O2O’s product assortment and seller ecosystem—defining category strategies while partnering with both large and small merchants to deliver a reliable, diverse product catalog. ● Key Responsibilities ○ Define category-specific product pools (fresh, pantry, beauty, FMCG, etc.) and set selection, pricing, and rotation strategies. ○ Curate bestseller lists, seasonal bundles, and scenario-based assortments (e.g., “Family Dinner Kit”). ○ Serve as the primary partner for key account, enabling joint assortment planning, inventory alignment, and promotions. ○ Equip sellers with SaaS toolkits, operational playbooks, training, and performance dashboards. ○ Monitor seller health metrics (stockouts, ratings, fulfillment speed) and drive continuous improvement. 职位概述 您将负责构建 O2O平台的商品力与商家生态，既需精准定义商品策略，又要深度协同大型KA与中小3P商家，打造丰富、可靠的商品供给体系。 核心职责 规划各品类（生鲜、日配、个护、快消等）的商品池，制定选品、汰换与定价策略； 维护热销榜、场景化组合（如“家庭晚餐套装”）、季节性主题专区； 作为key account的核心对接人，推动联合选品、库存协同与促销联动； 为商家提供SaaS工具包、操作手册、认证培训及绩效看板，赋能其高效运营； 监控商家履约健康度（缺货率、评分、发货时效），推动持续优化。 任职要求
Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate the Trip.com culture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.
About the Position We are looking for Customer Advisors, who will be supportingTrip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice ofTrip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip. This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Assist customers with their inquiries and concerns in Korean via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate theTrip.comculture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.