阿里巴巴AliExpress Global Stars-Product Operation Intern

1. Work with internal Go-To-Market teams and Store Operation teams to develop, maintain products information. 2. Support day-to-day product operations and maintenance of product management platforms 3. Strong analytical and problem-solving skills, with the ability to clearly and simply communicate complex concepts to various audiences. 4. Prepare for product launches, including coordinating events and communication plans. 5. Monitoring and analyzing product the date of sales, inventory and ROI.

Within International Risk Management, the B+ Risk Management team is responsible for identifying and managing risk across all to B product processes and countries at Ant International. We’re looking for a Fraud Risk Operation Specialist who has practical experience in handling different types of fraud cases, strong sense of the business, and want to be a part of the evolution for the next generation of risk management. This role will mainly support the Worldfirst EMEA region to conduct investigation and mitigate the risk of transaction fraud, scam, abuse and account take-over, as well as balance user experience. Responsibilities o In depth understanding of merchant collection, cross-border FX transfers and international payments business, ensure the safety of merchant account and support business growth o Monitor real time queues and identify high risk transactions and activities within the business portfolio o Review customer transactions to identify fraudulent activity, and resolve queued investigation tasks within the service level agreements to reduce potential revenue loss o Identify gaps in current SOPs, policies and strategies, recommend enhancements based on the assessment of risk cases, and take actions to mitigate emerging fraud risks with guidance from managers o Maintain effective relationships with front office staff and risk functions, liaise with cross function teams on joint investigations o Extract and analyze data, generate metrics and perform analysis leverage Ant risk capabilities

1. Lead the development and implementation of strategies aimed at enhancing product operations, including but not limited to go-to-market planning, lifecycle management, and continuous improvement initiatives. 2. Collaborate closely with product managers, designers, engineers, and other stakeholders to define and refine operational requirements, identify areas for improvement, and implement solutions. 3. Develop and maintain key performance indicators (KPIs) to measure the effectiveness of product launches and ongoing operations; use data-driven insights to inform decision-making. 4. Manage the product feedback loop, gathering input from customers and internal teams to inform product roadmap adjustments and enhancements. 5. Oversee the creation and maintenance of product documentation, including user guides, FAQs, and training materials, ensuring they are up-to-date and accessible. 6. Work with sales, marketing, and support teams to ensure smooth transitions during new product introductions or updates, providing necessary training and resources. 7. Faster a culture of innovation and continuous learning within the organization, encouraging experimentation and sharing best practices across teams. 8. Stay informed on industry trends and emerging technologies, recommending adoption where appropriate to keep our offerings competitive.

• Manage the entire chain of business operations from product development plans, campaign management, marketing and partnership collaboration with internal stakeholders with cross function teams such as product, technology, legal, finance, compliance, marketing, credit risk and customer service within Alibaba E-commerce platforms. • Work with our internal and external partners to drive the adoption and growth of BNPL in-country with good understanding of the fintech/ lending scenes in the markets. • Contribute and influence the product roadmap together with our product development and technology team to improve overall user experience, develop product features and product operational tools to improve the overall product user conversions and experience. • A data expert with the ability to analyse and report key business metrics that will have a strong influence on business decisions. • Deep understanding of marketing conversation funnel and user behaviour metrics with the ability to analyse current user retention, traffic to create meaningful and impactful campaigns to educate and drive adoption for BNPL usage. • To plan and execute marketing campaigns and projects with relevant cross-function domains to increase overall reach and visibility of BNPL. • Role also entails day to day operation managements from internal, external stakeholder alignment and communications with partners, promotion campaigns management, UAT, product roadmap planning, reporting and budget management.