蚂蚁金服Ant International-Product Operations Manager-Malaysia
任职要求
1. Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field. 2. Minimum 5+ years of experience in product management, product operations, or a similar role, preferably within internect or tech company. 3. Strong analytical skills, with the ability to interpret complex data sets and translate findings into actionable insights. 4. Excellent communication and interpersonal abilities, capable of building strong relatio…
工作职责
1. Lead the development and implementation of strategies aimed at enhancing product operations, including but not limited to go-to-market planning, lifecycle management, and continuous improvement initiatives. 2. Collaborate closely with product managers, designers, engineers, and other stakeholders to define and refine operational requirements, identify areas for improvement, and implement solutions. 3. Develop and maintain key performance indicators (KPIs) to measure the effectiveness of product launches and ongoing operations; use data-driven insights to inform decision-making. 4. Manage the product feedback loop, gathering input from customers and internal teams to inform product roadmap adjustments and enhancements. 5. Oversee the creation and maintenance of product documentation, including user guides, FAQs, and training materials, ensuring they are up-to-date and accessible. 6. Work with sales, marketing, and support teams to ensure smooth transitions during new product introductions or updates, providing necessary training and resources. 7. Faster a culture of innovation and continuous learning within the organization, encouraging experimentation and sharing best practices across teams. 8. Stay informed on industry trends and emerging technologies, recommending adoption where appropriate to keep our offerings competitive.
Ant International is looking for a Business & Product Operations, Manager to drive the adoption and growth of, Buy Now Pay Later (BNPL) product which spans across Southeast Asia with focus in Malaysia Market. As part of the Regional Team, you will be the key personnel to ensure the smooth-running operations of our lending business supporting across leading E-commerce platforms responsible for all internal and external stakeholder management. You are a goal-getter, a people person and a desired team player for the regional and local country teams and a hands-on project manager to manage projects efficiently and implement the product roadmap and plans. • Manage the entire chain of business operations from product development plans, campaign management, marketing and partnership collaboration with internal stakeholders with cross function teams such as product, technology, legal, finance, compliance, marketing, credit risk and customer service within E-commerce platforms. • Work with our internal and external partners to drive the adoption and growth of BNPL in-country with good understanding of the fintech/ lending scenes in the markets. • Contribute and influence the product roadmap together with our product development and technology team to improve overall user experience, develop product features and product operational tools to improve the overall product user conversions and experience. • A data expert with the ability to analyse and report key business metrics that will have a strong influence on business decisions. • Deep understanding of marketing conversation funnel and user behaviour metrics with the ability to analyse current user retention, traffic to create meaningful and impactful campaigns to educate and drive adoption for BNPL usage. • To plan and execute marketing campaigns and projects with relevant cross-function domains to increase overall reach and visibility of BNPL. • Role also entails day to day operation managements from internal, external stakeholder alignment and communications with partners, promotion campaigns management, UAT, product roadmap planning, reporting and budget management.
1. 业务运营与项目落地： 负责国际化外卖商超业务的运营规划与执行。运用项目管理方法论，协同前线运营、总部及产研团队，推动关键项目从0到1落地，对最终业务结果负责。 2. 功能运营全案管理： 深度理解产品逻辑，负责功能发布的整体进度把控。制定详细的上线运营计划，提升新功能的覆盖率与留存率。 3. 策略优化与数据监控： 负责运营效果的量化评估。通过AB测试、埋点分析等手段监测项目表现，基于数据反馈快速调整运营动作，确保持续的ROI优化。 4. 资源协调与流程SOP： 负责跨部门（产品/技术/客服等）资源协调，解决项目推进中的阻塞点。沉淀跨部门协作流程与运营SOP，提升团队整体协同效率。 5. 市场洞察与需求反哺： 结合海外当地竞品分析与用户调研，挖掘潜在机会点。向产研团队输出具有建设性的产品优化建议，驱动产品迭代路标与运营策略的匹配。
1.负责制定并执行产品运营策略，确保产品在市场上的顺利推广和运营； 2.负责商家及供给运营管理，包括商家关系维护、供给链管理等工作； 3.管理团队成员，指导并协助团队成员完成日常工作任务； 4.负责监督和优化产品运营流程，提高工作效率和产品运营效果； 5.参与制定产品运营预算和目标，并确保团队按照要求完成任务。 Job Responsibilities： 1. Responsible for formulating and implementing product operation strategies to ensure the smooth promotion and operation of products in the market; 2. Responsible for merchant and supply operation management, including merchant relationship maintenance, supply chain management, and other related tasks; 3. Manage team members, guide and assist team members in completing daily work tasks; 4. Responsible for supervising and optimizing product operation processes, improving work efficiency and product operation effectiveness; 5. Participate in formulating product operation budgets and goals, and ensure that the team completes tasks according to requirements.
1. User Growth & Channel Management: Develop and execute global user acquisition strategies through various channels including social media, community, content marketing, partnerships, and online/offline events； 2. Customer Service System Development & Optimization:System Building: Design and establish the company's customer service framework, including but not limited to implementing a ticketing system, knowledge base, community support channels, and SOPs.Team Enablement: Assist in recruiting, training, and enabling a team of support specialists to provide professional, efficient, and multilingual 24/7 customer support.Experience Monitoring: Implement user satisfaction tracking mechanisms (e.g., NPS/CSAT) to continuously monitor and improve support quality and user satisfaction.Feedback Loop: Systematically collect, analyze, and categorize user feedback and common issues. Collaborate closely with product and tech teams to drive product optimization and iteration, creating a positive ""user feedback -> product improvement -> user experience"" cycle； 3. Product Operations & User Retention: Plan and implement operational plans for new feature launches and marketing campaigns (e.g., airdrops, trading competitions). Analyze user behavior data to continuously improve user activity and retention rates； 4. Market Analysis & Insight: Monitor market trends, competitor activities, and user feedback to provide data-driven insights and recommendations for product iteration and operational strategy. 1. 用户增长与渠道管理： 制定并执行全球用户增长策略，通过社交媒体、社区、内容营销、合作伙伴关系及线上/线下活动等多种渠道获取用户； 2. 客户服务体系建设与优化：规划并搭建公司的客户服务体系，包括但不限于建立工单系统、知识库、社区支持渠道和SOP；协助招聘、培训和支持专员团队，确保团队能提供7*24小时、多语言的专业且高效的客户支持。建立用户满意度监测机制（如NPS/CSAT），持续跟踪并提升客服质量和用户满意度。反馈闭环： 系统性地收集、分析并归类用户反馈与常见问题，与产品、技术团队紧密协作，推动产品优化与迭代，形成“用户反馈-产品改进-用户体验提升”的正向循环； 3. 产品运营与用户留存： 策划并执行针对新功能上线、市场活动（如空投、交易竞赛）的运营方案，分析用户行为数据，持续提升用户活跃度与留存率； 4. 市场分析与洞察： 跟踪市场趋势、竞品动态和用户反馈，为产品迭代和运营策略提供数据支持和决策建议。