蚂蚁金服Ant International-Product Operations Manager-Malaysia
任职要求
1. Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field. 2. Minimum 5+ years of experience in product management, product operations, or a similar role, preferably within internect or tech company. 3. Strong analytical skills, with the ability to interpret complex data sets and translate findings into actionable insights. 4. Excellent communication and interpersonal abilities, capable of building strong relationships with diverse groups both internally and externally. 5. Proven track record of successfully leading projects from conception through execution, demonstrating an ability to prioritize effectively and manage multiple tasks simultaneously. 6. Experience working in a fast-paced, rapidly changing environment, showing adaptability and resilience under pressure. 7. Proficiency in English (both written and spoken); additional language skills are a plus.
工作职责
1. Lead the development and implementation of strategies aimed at enhancing product operations, including but not limited to go-to-market planning, lifecycle management, and continuous improvement initiatives. 2. Collaborate closely with product managers, designers, engineers, and other stakeholders to define and refine operational requirements, identify areas for improvement, and implement solutions. 3. Develop and maintain key performance indicators (KPIs) to measure the effectiveness of product launches and ongoing operations; use data-driven insights to inform decision-making. 4. Manage the product feedback loop, gathering input from customers and internal teams to inform product roadmap adjustments and enhancements. 5. Oversee the creation and maintenance of product documentation, including user guides, FAQs, and training materials, ensuring they are up-to-date and accessible. 6. Work with sales, marketing, and support teams to ensure smooth transitions during new product introductions or updates, providing necessary training and resources. 7. Faster a culture of innovation and continuous learning within the organization, encouraging experimentation and sharing best practices across teams. 8. Stay informed on industry trends and emerging technologies, recommending adoption where appropriate to keep our offerings competitive.
1. As the leader of the KYC team, Manage KYC operations based on MAS regulated bank compliance policies and KYC regulatory requirements. 2. Support the business to conduct customer check (KYC/CDD) analysis for new business or initiative. 3. Lead the planning and establishment of KYC capabilities including CDD, PEP, Sanctions, Adverse news review and due diligence capabilities for financing business. 4. Establish and improve KYC product capabilities, including on-boarding system, periodic review system, screening system. 5. Work closely with AML Compliance Officers (AMLOs) and Risk Officers to understand the regulatory requirements, status of system capability in relevant entities, identify the gaps if any, and propose the requests for system building or enhancement to relevant teams. 6. Collaborate with middle office and technology team to raise the system requests and to convert the business requirement into product requirement. Implement changes in processes or workflows and drive optimization. 7. Support the Risk and AML operation and link up with the business in case of any escalation.
We are seeking an experienced business growth and operation specialist with a proven track record in developing and executing key business initiatives that can help WorldFirst to establish itself as the market leader in cross border payment solutions for businesses in Malaysia. This is a newly created role reporting directly to the country manager, representing a great opportunity to make a major impact to the performance of the business in Malaysia. Roles and Responsibilities Working closely with key stakeholders to align the business performance with the company objectives and identify areas of growth/improvement that can bring significant commercial contribution Create and execute initiatives to drive business growth/operation improvement which includes analysing of data, market trends & competitors research, drafting business requirements document, GTM plan, working with key stakeholders and other functions to implement the agreed initiative successfully Track and monitor the performance of every key initiatives, and drive insights and actions via data analytics & feedbacks gathering Constantly gathering feedbacks from customers, partners and sales/marketing team members on product enhancements, new features and capabilities, and strive to position WorldFirst solutions to be the best in class in Malaysia Bridging the product knowledge for sales/marketing team by conducting commercial trainings on new product features/launches, focusing on the positioning of value proposition, target audience and competitive analysis, working with internal teams to create product documentation, feature guides, and customer-facing materials aligned with product specifications to ensure successful roll-out Support ad-hoc key business initiatives/projects
WorldFirst is part of Ant International, a fast-growing world leading Fintech company where you will learn about the most advanced payment & finance technology and have the opportunity to use technologies to help global consumers and merchants to explore the world more easily - Global SME merchant solution specialist to help drive SME business growth: we have a global telesales team who manages global small to medium sized clients (and we have on ground BD team to cover large sized clients), and the role we are hiring will work closely with global telesales team to understand client needs, draft solution requirements, work with product/ tech and other key functions to deliver solutions and draft GTM plan to launch solutions successfully - Global product content specialist to bridge product knowledge and compelling content creation: create product documentation, feature guides, and customer-facing materials aligned with product specifications, and support sales/marketing teams with product positioning content and competitive analysis
1. CDD/KYC Operations & Compliance - Execute end-to end Customer Due Diligence (CDD) and Know Your Customer (KYC) processes for merchants and clients, ensuring adherence to global AML/CFT regulations (e.g., FATF, local regulatory frameworks). - Conduct customer profile assessments, document verification (e.g., entity certificates, UBO identification), and ongoing periodic review etc. - Maintain audit-ready operational records and process document. 2. Operational Efficiency & Automation - Partner with Risk and LCAP Strategy teams to refine KYC/CDD standard, clear bottlenecks and optimize approval rates through data-driven adjustments. - Collaborate with Product/Tech to implement automation tools (e.g., OCR for document processing, RPA/APA for workflow triggers), reducing manual effort - Train frontline staff on CDD/KYC requirements and escalation protocols. - Implementation of Effectiveness Supervision and Inspection: - Identify, evaluate, and monitor various risks in daily business operations. - Conduct special reviews and inspections based on risk. - Timely feedback to management and business departments. Provide data-supported decision-making suggestions. - Offer effective improvement opinions and suggestions to prevent and reduce operational risks in key business and management areas.