阿里巴巴LAZADA-Risk & Security Product Compliance Manager-Thailand
任职要求
- A Bachelor's/Postgraduate degree in an applicable field of study: Finance, Business, Accountancy, Computer Science, Math, Statistics, etc.
- At least 5 years of experience in platform governance, operations, risk analytics, business intelligence, forensics, or other related roles in the technology, financial, or consulting industry
- Experience in e-commerce trust & safety or with experience in C2C marketplaces is preferred
- Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions
- Effective communicator with excellent interpersonal skills, capable of working with diverse teams and stakeholders to ensure alignment and collaboration
- Proactive problem-solver, able to identify potential issues and implement solutions from end to end
- Excellent written and verbal communication in English
- Working knowledge of SQL to extract and analyze large data sets is required
- Ability to manage ambiguity and thrive in a fast-paced working environment工作职责
The Assortment, Content & Ads Governance Team (ACAG team) is part of the Lazada’s Risk and Security, and it is charged with the mission of developing a comprehensive strategy for Lazada with regards to assortment, so as to foster a healthy and safe e-commerce environment for our users. The role is responsible for developing and implementing proactive strategies and operational processes to protect users from Assortment and Content related risks (Prohibited and Controlled Goods, IP infringement products, hate speech etc). You will have access to analytical tools to develop and implement strategies and solutions using data driven methodologies to mitigate the risks associated with platform assortment and content. Responsibilities: - Develop a deep understanding of the eCommerce customer and seller journey, including registration and onboarding, product listing, order placement, payment, user interactions, returns and refunds, user reports and feedback, etc. - Develop subject matter expertise on eCommerce platform operation and governance, where rules, strategies, and enforcements are effectively established to ensure users are compliant with platform policies. - Lead cross-functional efforts to enhance platform policies and operational mechanisms, fostering a collaborative environment to support ongoing strategy refinement. - Work with large data sets to analyze patterns, trends, and modus operandi of platform operation and governance issues (as well as merchants who perpetrate these issues). - Make data-driven recommendations on prioritization of controls for platform governance and product compliance. - Collaborate with PD, Tech, and Algo counterparts to build machine learning models and rules to detect assortment and user related operation and governance issues on the platform. - Operate the risk engine, including the creation and continuous evaluation of rules to prevent and detect platform operation and governance issues. - Capture and communicate findings with internal and external stakeholders through dashboards, periodic reports, and presentations.
As part of your role, you will have the opportunity to: - Classify products based on their potential compliance risk, for regulatory storage and transportation purposes. - Identify and remove any products from our website that violate policies. - Work with the legal and quality team to ensure the high standard of safety and compliance. - Follow standard operating procedures to ensure an exceptional customer experience. - Moreover, you will work closely with mentors and managers to develop your skills and unravel your potential. - Propose improvement opportunities for the processes you work on. - Train and mentor other associates. - Be in contact with stakeholders from different countries and cultures. - Get involved in analyzing metrics, interpreting trends and proposing corrective actions.
As part of your role, you will have the opportunity to: - Classify products based on their potential compliance risk, for regulatory storage and transportation purposes. - Identify and remove any products from our website that violate policies. - Work with the legal and quality team to ensure the high standard of safety and compliance. - Follow standard operating procedures to ensure an exceptional customer experience. - Moreover, you will work closely with mentors and managers to develop your skills and unravel your potential. - Propose improvement opportunities for the processes you work on. - Train and mentor other associates. - Be in contact with stakeholders from different countries and cultures. - Get involved in analyzing metrics, interpreting trends and proposing corrective actions.
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