阿里巴巴阿里国际-高级体验内容设计师-杭州

任职要求

任职资格
● 拥有传播学、英语、语言学、本地化、设计、人机交互或相关专业的本科学历
● 3 年以上 UX 写作、内容设计或相关产品内容岗位经验
● 能将复杂概念简化并清晰传达给多元文化背景的全球用户
● 拥有与产品、设计、工程、研究等跨职能团队协作的经验
● 熟悉 Figma 等设计工具，具备参与线框与内容原型设计的能力
● 对多语言与跨文化的数字产品体验具备敏感度和理解力

Minimum Qualifications:
● Bachelor’s degree in Communications, English, Linguistics, Localization, Design, Human-Computer Interaction, or a related field 
● 3+ years of experience in UX writing, content design, or related product content roles
● Proven ability to simplify complex concepts and communicate them clearly to diverse, global audiences
● Experience collaborating cross-functionally with product, design, engineering, and research teams
● Familiarity with design tools (e.g., Figma) and ability to contribute to wireframes and design mocks
● Sensitivity to multilingual and cross-cultural considerations in digital product experiences

优先条件
● 有 B2B 电商平台、跨境交易平台、或买卖双方沟通系统的内容设计经验
● 熟悉平台型产品的内容标准化流程，具备建立内容组件库、内容规则、术语库的经验
● 英语为母语或具备母语级别的英文表达能力，能够独立撰写、评审英文内容，并参与国际协作
● 熟悉敏捷团队协作模式，能在跨时区多语言环境下高效沟通与推进项目

Preferred Qualifications:
● Experience in content design for B2B e-commerce platforms, cross-border trade platforms, or buyer-seller communication systems
● Strong understanding of content standardization in platform-based products, including experience building content component libraries, writing guidelines, and maintaining terminology systems
● Native or near-native fluency in English, with the ability to independently write, review, and manage English content in global team settings
● Comfortable working in agile teams and communicating effectively across time zones and languages in a fast-paced, cross-cultural environment

工作职责

● 设计并优化关键业务流程中的产品文案，确保内容清晰、专业且符合用户心智
● 通过清晰的信息架构设计，为复杂任务、协作流程和用户引导打造直观高效的产品体验
● 系统化构建可扩展的内容框架，持续梳理与优化产品信息架构与文案一致性，提升整体体验的连贯性与可理解性
● 定期走查及更新产品文案，确保语言准确性与连贯性，并与多语言专家协作，制定 AI 辅助本地化的内容规则与标准
● 使用 Figma 等设计工具，参与内容原型制作与高保真设计表达，提升跨团队沟通效率
● 协同本地化团队，确保内容在多语言环境中具备清晰度、准确性与文化适配性
● 借助 AI 工具提升内容生产效率，推动文案标准化与快速迭代，同时保障内容质量与品牌一致性
● 积极参与跨团队评审，提出并接受有建设性的内容反馈，持续打磨产品体验
● 具备清晰判断与决策能力，能识别潜在用户风险，推动关键内容策略的制定与落地，确保体验目标达成

Responsibilities
● Design and refine product copy across key business workflows to ensure clarity, professionalism, and alignment with user intent
● Create intuitive and efficient experiences by shaping clear information architecture and content flows for complex tasks, collaboration, and user guidance
● Apply systematic thinking to build scalable content frameworks, continuously reviewing and optimizing information architecture and content consistency to improve overall clarity and cohesion
● Maintain and update in-product content on a regular basis for accuracy and coherence and collaborate with multilingual experts to develop AI-assisted localization rules and standards
● Use design tools such as Figma to contribute to content prototyping and high-fidelity design deliverables, improving communication efficiency across teams
● Partner closely with localization teams to ensure content remains clear, accurate, and culturally appropriate across languages and regions
● Leverage AI tools to enhance content creation and iteration efficiency while maintaining brand consistency and content quality at scale
● Actively participate in cross-functional reviews, providing and embracing constructive feedback to continuously refine the user experience
● Demonstrate strong judgment and decision-making abilities to identify potential user risks and drive the development and execution of key content strategies that support overall experience goals