阿里巴巴阿里国际-高级体验内容设计师（沟通及项目管理）-杭州

任职要求

Minimum Qualifications:
● Bachelor’s degree in Communications, English, Linguistics, Localization, Design, Human-Computer Interaction, or a related field
● 3+ years of experience in UX writing, content design, or related product content roles
● Proven ability to simplify complex concepts and communicate them clearly to diverse, global audiences
● Experience collaborating cross-functionally with product, design, engineering, and research teams
● Familiarity with design tools (e.g., Figma) and ability to contribute to wireframes and design mocks
● Sensitivity to multilingual and cross-cultural considerations in digital product experiences

任职资格：
● 拥有传播学、英语、语言学、本地化、设计、人机交互或相关专业的本科学历
● 3 年以上 UX 写作、内容设计或相关产品内容岗位经验
● 能将复杂概念简化并清晰传达给多元文化背景的全球用户
● 拥有与产品、设计、工程、研究等跨职能团队协作的经验
● 熟悉 Figma 等设计工具，具备参与线框与内容原型设计的能力
● 对多语言与跨文化的数字产品体验具备敏感度和理解力

Preferred Qualifications:
● Experience in content design for B2B e-commerce platforms, cross-border trade platforms, or buyer-seller communication systems, with…

工作职责

Responsibilities:
● Design, write, edit, and test clear, purposeful in-product language that supports smooth communication between buyers and suppliers—covering messaging interfaces, inquiry flows, follow-up reminders, and backend task management tools.
● Apply systems thinking to develop scalable content frameworks and guidelines that support complex workflows, multilingual needs, and role-based experiences across touchpoints.
● Use your working knowledge of content implementation and logic to update in-product language using internal tools, review live UI copy for accuracy and consistency, and define rules for AI-assisted localization in collaboration with multilingual language experts.
● Collaborate closely with product, design, engineering, and research teams to define content strategies that enhance communication efficiency, reduce friction, and improve the platform’s trust-building capabilities.
● Create high-fidelity content mocks and prototypes in Figma, and contribute to component-level content consistency within established design systems.
● Work with localization teams to ensure content is globally scalable and culturally appropriate across 18+ languages.
● Leverage AI tools to support structured content creation, standardize messaging, and optimize interaction flows—while maintaining quality through human oversight.
● Actively participate in content reviews, provide feedback to peers, and contribute to building internal content standards and best practices.
● Use sound judgment to influence product decisions, advocate for user-centered and inclusive language, and align stakeholders around content strategy and experience goals.

岗位职责：
● 设计并优化买卖家沟通相关流程的产品内文案，例如聊天界面、询盘跟进、自动提示、历史记录呈现等
● 打造后台管理类功能的内容体验，包括项目进度管理、供应商协作、用户操作指引、状态反馈等
● 运用系统化思维优化沟通及后台管理体验，建立可扩展的内容框架，梳理并审查现有流程中的信息架构与文案一致性
● 通过内部工具更新产品内文案，审查线上 UI 语言的准确性与连贯性，并与多语言专家协作，制定 AI 辅助本地化的内容规则与标准
● 使用 Figma 等设计工具，参与内容原型制作与高保真设计表达，提升跨团队沟通效率
● 联动国际化与本地化团队，确保内容在多语言环境中具备清晰度、准确性与文化适配性
● 借助 AI 工具提升内容生产效率，推动文案标准化与快速迭代，同时保障内容质量与品牌一致性
● 积极参与跨团队评审，提出并接受有建设性的内容反馈，持续打磨产品体验
● 具备清晰判断与决策能力，能识别潜在用户风险，推动关键内容策略的制定与落地，确保体验目标达成