荣耀Key Account Manager

Business planning – target setting, performance tracking, business reviews Strategic partnership development and relationship management – top Global EL group companies Retail Planning, P&L understanding and Trade terms negotiations Promotional Planning including campaign planning and NPD launches regionally Analytical – data insights to improve and support business & retail plans Developing & implementing processes for regional partnerships Managing tech product roadmap to support new innovations and enhance UX for respective categories & group companies Capability development and regular close collaboration with teams in joint business planning for respective Group companies Business development – identify new trends and brands to support constant growth on Lazada Preparing for & presenting in partnership meetings with clients

1、Key Account Management ,assortment growth, sales growth, seller relationship management. 2、New GSKA BD and incubation 3、Project management of group

1、负责Lazada跨境商家运营和管理，为综合大卖团队的GMV和PNL负责； 2、挖掘品类需求以满足东南亚市场用户需求且帮助持续提升商家体验和服务效率； 3、内部跨部门沟通联动市场，仓储，物流，产品和广告等团队持续提升平台整体的商家服务和顾客服务水平； 4、日常业务/商家数据分析，制定大卖在lazada生意发展计划并落地执行和跟进。

1. The KA Account Manager position is a fundamental component of the merchant service team, serving a portfolio of large and strategically important merchants and partners in each market. 2. The role provides account management support in two capacities: as the primary contact for an assigned portfolio of large merchants and partners, as one of key members of a cross functional account team that includes Business Development, Marketing, Technical Support, Risk Management, AML, Legal, Customer Funds and Finance whose focus is to retain, manage and grow key account relationships. 3.The KA Account Manager is the lead point of contact for all service aspects of the merchant processing relationship during the contract life, ensuring a smooth transition from onboarding through to the activity phase. 4.The position is the focal point for information and communication with the merchants and partners on critical operational issues including onboarding, configuration, finance, risk and compliance management. Specific Duties： - Maintain a specific number of accounts as required, deliver quality merchant support service to the account portfolio, meet specific customer satisfaction requirements while continuously driving the healthiness of the account portfolio； - Provide accurate solutions to merchants regarding products, processes and compliance requirements； - Be available to answer all email, phone inquiries from your account base, and provide one-stop solution to address their needs, including difficult contacts and complaints； - Make outbound contacts to merchants whenever there are outstanding issues in the account, and give merchants proper guidance to improve the process； - Provide feedback to related teams on customers’ voice timely and proactively work on the solutions；Summarize the trend based on merchants’ voices; identify the valuable feedback and urgent issues to escalate to higher leadership team； - Work closely with related teams or counterparts to resolve merchants’ issue and follow up with responsible parties until they are resolved； - Regularly update customer relationship management database; - Insights study and analysis for each market to address challenges and opportunities.