阿里云阿里云智能-海外技术服务（Technical Account Manager）-上海

1. 负责海外收单和支付业务的大客户技术支持（TAM）工作，维护与客户的关系链，处理客户日常技术咨询。具备独立进行技术问题排查与分析的能力，能够提供符合客户需求的技术服务解决方案。 2. 建立客户、业务、产品以及研发的快速响应通道，反馈并推动现有商户门户及内部平台的建设与优化，包括但不限于监控体系和商户画像等。能够提前发现问题或通过类比推理，提升服务的效率与质量，增强客户的满意度。 3. 梳理产品投诉及用户体验问题，进行归纳分析，形成产品与技术改进建议，并推动优化的实施。能够针对特定问题进行专项建设，系统化地解决业务痛点，例如提升支付成功率和缩短支付耗时。 4. 结合大客户支持工作的积累，探索技术服务的商业化创新途径。 1. Responsible for providing technical support (TAM) for KA clients in overseas acquiring and payment business, maintaining relationships with clients, and handling daily technical inquiries. Possess the ability to independently troubleshoot and analyze technical issues, and provide tailored technical solutions. 2. Establish a rapid response channel among clients, business, products, and developer, and provide feedback to promote the construction and optimization of existing merchant portals and internal platforms, including but not limited to monitoring systems and merchant profiles. Capable of proactively identifying issues or using analogy reasoning to enhance the efficiency and quality of services, thereby improving client satisfaction. 3. Compile product complaints and user experience issues, conduct summarization and analysis, generate product and technical improvement suggestions, and drive the implementation of optimizations. Able to undertake specialized initiatives to systematically address business pain points, such as improving payment success rates and reducing payment processing times. 4. Explore innovative commercial avenues for technical services based on the accumulated experience from KA client support work.

1. 负责海外收单和支付业务的大客户技术支持（TAM）工作，维护与客户的关系链，处理客户日常技术咨询。具备独立进行技术问题排查与分析的能力，能够提供符合客户需求的技术服务解决方案。 2. 建立客户、业务、产品以及研发的快速响应通道，反馈并推动现有商户门户及内部平台的建设与优化，包括但不限于监控体系和商户画像等。能够提前发现问题或通过类比推理，提升服务的效率与质量，增强客户的满意度。 3. 梳理产品投诉及用户体验问题，进行归纳分析，形成产品与技术改进建议，并推动优化的实施。能够针对特定问题进行专项建设，系统化地解决业务痛点，例如提升支付成功率和缩短支付耗时。 4. 结合大客户支持工作的积累，探索技术服务的商业化创新途径。 1. Responsible for providing technical support (TAM) for KA clients in overseas acquiring and payment business, maintaining relationships with clients, and handling daily technical inquiries. Possess the ability to independently troubleshoot and analyze technical issues, and provide tailored technical solutions. 2. Establish a rapid response channel among clients, business, products, and developer, and provide feedback to promote the construction and optimization of existing merchant portals and internal platforms, including but not limited to monitoring systems and merchant profiles. Capable of proactively identifying issues or using analogy reasoning to enhance the efficiency and quality of services, thereby improving client satisfaction. 3. Compile product complaints and user experience issues, conduct summarization and analysis, generate product and technical improvement suggestions, and drive the implementation of optimizations. Able to undertake specialized initiatives to systematically address business pain points, such as improving payment success rates and reducing payment processing times. 4. Explore innovative commercial avenues for technical services based on the accumulated experience from KA client support work.

1、国际化架构与容灾建设 — 参与公司国际化基础设施架构设计与落地，负责跨 Region 架构、容灾与高可用能力建设，推动关键业务具备多 Region 部署、容灾切换及故障隔离能力，提升海外业务整体稳定性水平。 2、海外基础技术平台建设与运维 — 负责公司基础技术管控平台（如发布系统、监控告警、配置中心、服务治理、流量调度等）在海外 Region 的部署、运维与持续优化，保障海外环境与国内平台体系的一致性与可用性。 3、稳定性治理与应急响应 — 负责海外业务稳定性体系建设，包括可观测能力建设、故障应急响应、根因分析与复盘机制建设；在重大故障场景下牵头协调跨团队资源，快速恢复服务并推动系统性改进。 4、国际化技术方案落地 — 深入理解海外业务需求与架构特点，推动基础设施能力在海外场景的落地，包括多 Region 架构设计、网络与数据架构优化、基础服务能力适配等。 5、跨团队协作与体系建设 — 与国内基础设施团队、业务研发团队及平台团队紧密协作，推动海外技术体系与国内架构标准保持一致；沉淀海外稳定性最佳实践并推动在组织内推广。 1、International Architecture & Disaster Recovery — Participate in the design and implementation of Rednote's international infrastructure architecture. Build and evolve cross-region architecture, disaster recovery, and high-availability capability development. Drive critical services toward multi-region deployment, failover, and fault isolation to improve overall stability of overseas operations. 2、Overseas Infrastructure Platform Development & Operations — Own the deployment, operations, and continuous optimization of core internal technical platforms (release systems, monitoring & alerting, configuration services,service management, traffic scheduling, etc.) in overseas regions. Ensure consistency and availability across overseas and domestic platform environments. 3、Reliability Engineering & Incident Response — Build and continuously improve the reliability framework for overseas business, including observability capabilities, incident response, root cause analysis, and post-mortem mechanisms. Lead cross-functional coordination during major incidents to restore services quickly and drive （long-term)systemic improvements. 4、International Technical Solution Delivery — Develop a deep understanding of overseas business requirements and architecture characteristics. Drive infrastructure capabilities to fit overseas scenarios, including multi-region architecture design, network and data architecture optimization, and adaptation of foundational services. 5、Cross-functional Collaboration & Best Practice Development — Work closely with domestic infrastructure, product engineering teams, and platform teams to align overseas technical standards with domestic architecture standards. Consolidate and promote overseas stability best practices across the organization.

1.为菜鸟全球供应链欧洲区域的业务发展、本地仓储配送网络建设、本地运营及合规事务提供法律支持。 Provide legal assistance for the business development, local Logistics warehousing and distributionn construction， local operation and compliance matters for Cainiao’s Global Supply Chain business in Europe. 2.对新业务类型、新业务模式进行调研、协议架构设计及法律风险分析评估，并提供整体法律支持。 Research and analyze on new business opportunity and new business models, provide legal advice, risk analysis and design contract structure, and assist on all relevant legal aspects. 3.检索各类法律问题并提供咨询意见。 Research and advice on different legal topics. 4.起草、审核和修改各类合同（物流服务协议，采购协议，租赁协议及技术服务协议等）及法律文件，支持商务谈判、合同签署及履约管理。持续优化合同模板和法务流程。 Draft, review and revise various kinds of contracts (logistics service contract, procurement contract, leasing contract and technical service contract, etc.) and legal documents, assist in commercial negotiation, contract execution and performance. Support the continuous improvement of standard form agreements and legal processes. 5.单独或管理律师处理诉讼、纠纷及仲裁事宜； 协助处理突发风险事件，提供可行、可操作的解决方案 Separately or manage external lawyer to manage disputes, and litigation/arbitration matters. Assist in handling emergency issues, and provide practical solutions 6.筛选高性价比的优质外部律师资源并进行有效管理。 Select high quality and cost effective external law firms and make well management. 7.其他当地公司日常运营所需要的法务工作。 Provide legal support for other daily operation matters of local Cainiao entities in Europe or Spain . 职位描述 1.当地知名学校法律类专业本科以上学历，具有当地法律执业资格。 Bachelor degree in law or above accredited from top ranked law school in Europe, and bar admission in Spain. 2.五年以上跨国企业或知名律师事务所工作经验，具有中国企业工作经验者将优先考虑。 Minimum 5 years relevant experience in leading law firms/multinational environment, and work experience in Chinese companies is preferred. 3.具备国际物流、货代、海外仓储行业和/或跨境电商行业工作经验。 Experience in international logistics/international freight forwarding business /Overseas warehousing Industry and/or cross border e-commerce business. 4.能够独立为西班牙及欧洲本地业务提供法律支持，接受适度的管理，有能力分辨何时需要总部/外部支持。 Ability to function independently, with moderate supervision and awareness when to involve global team or external expert. 5.适应有压力及多任务并行的工作环境，有能力处理高工作量，可区分工作优先级并效率工作。 Ability to work well under pressure and multi-task, and ability to handle high volume of work, recognize priorities, and manage time effectively. 6.可以英语、中文作为工作语言，具有优异的英语及中文读写和谈判能力，具有一定西班牙语能力者将优先考虑； Excellent speaking, writing and negotiating skills in English and Mandarin Chinese (as working language), and Spanish is a plus. 7.工作主动积极，具有团队精神，适应变化。 Proactive and team player, ability to adapt to changes.