阿里云Alibaba Cloud-IT Operation Manager-Malaysia Johor Bahru
任职要求
1. Bachelor's degree in a business, engineering or computer science 2. 5+ years experience in large global data center site operation 3. Functional knowledge of Data Center mechanical, electrical, and controls systems 4. Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures,…
工作职责
1. Manage Alibaba Malaysia Johor Bahru critical Data Center IT & Asset operations, involved in Data Center build-outs and scaling. 2. Responsible for the daily operation maintenance and service management of the computer room within the jurisdiction, balance the service quality, efficiency, cost and safety in combination with the actual situation, and continuously optimize and improve to support the business operations of the department; 3. Responsible for responding to and handling Ali IDC risk events and emergency fault handling, and realizing controllable operation risks such as IDC changes and faults; 4. Responsible for establishing efficient cooperative relations with government departments and completing the compliance operation requirements assigned by government departments; 5. Undertake on-site technical support for business equipment, understand business needs and network structure, and promote the implementation of operation projects between teams; 6. Responsible for the talent echelon construction, capacity training, risk control, team culture construction, on-site operation and maintenance team management and assessment of the IDC on-site operation and maintenance team; 7. Technical leader managing team and consultants to implement the data center operations in normal and emergency situations. 8. Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs. 9. Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth. 10. Provide instructions to vendors, installation contractors and validate quality of vendor works on site. 11. Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s. 12. Respond on an as-needed basis to emergencies in regional Alibaba DCs, including traveling to site and to provide on-site support.
Join the Alipay+ Marketing Product Team, where we tackle a range of marketing needs and build up a toolkit of marketing solutions that can be applied across various projects. As a Marketing Product Manager on our team, you'll be driving the rollout and execution of grand promotional marketing solutions tailored for different industries. Partnering closely with industry operation teams, you'll support massive promotion campaigns on platforms like Alipay and more. This role requires a deep understanding of marketing strategies and the ability to take care of marketing tools from the drawing board to real-world impact. We provide our employees with a workspace brimming with challenges and growth opportunities. If you thrive in a fast-paced, high-demand setting and are itching to use creative solutions to drive business wins, come and be part of our team. Main Responsibilities: 1. Figure out what the industry operation teams need for their big promotional strategies and make it happen. 2. Help the operation teams get their campaigns up and running smoothly while working out smart marketing product solutions. 3. Cook up and spread around innovative marketing strategies and tools that get more users to hop on board and stay active. 4. Keep an eye on what's hot in the market, bring together resources from all over, grow our ability to market with pinpoint accuracy, and back up innovative business strategies.
As a Product Manager, you will be partner with our Finance team. Your role involves designing and managing one or several finance-related systems. This position requires a profound understanding of business and financial processes and operations. You should be an analytical and agile problem solver who can collaborate with a large number of stakeholders to drive cross-functional teams toward a common goal. RESPONSIBILITIES ● Conduct market research to identify business challenges and customer needs in finance. ● Design and implement financial product strategies that align with the goals of the finance team and the company. ● Design new functionalities in the finance system such as financial reporting system, settlement (AR&AP) system, accounting system, tax system, treasury system etc. to support the finance team. ● Collaborate with global (especially Chinese) product managers and software engineers to ensure successful finance-related systems rollouts. ● Manage project plans and ensure timely delivery. ● Daily operations of finance-related systems.
As a Product Manager, you will be partner with our Finance team. Your role involves designing and managing one or several finance-related systems. This position requires a profound understanding of business and financial processes and operations. You should be an analytical and agile problem solver who can collaborate with a large number of stakeholders to drive cross-functional teams toward a common goal. RESPONSIBILITIES ● Conduct market research to identify business challenges and customer needs in finance. ● Design and implement financial product strategies that align with the goals of the finance team and the company. ● Design new functionalities in the finance system such as financial reporting system, settlement (AR&AP) system, accounting system, tax system, treasury system etc. to support the finance team. ● Collaborate with global (especially Chinese) product managers and software engineers to ensure successful finance-related systems rollouts. ● Manage project plans and ensure timely delivery. ● Daily operations of finance-related systems.
1. Analyze and design overall service and business support systems based on customer value and strategic demands, incorporating insights from industry trends, cross-department communication, and organizational assessments. 2. Design end-to-end service and business support solutions from an AI perspective, addressing cognitive and usage barriers for users and operational bottlenecks in support processes. This includes modules for demand identification, feature exploration, tool processes, channel planning, knowledge content, and quality management. 3. Evaluate and deploy support strategies and capabilities for changes in business, including self-service, human support, and deferred service. Provide support solutions for service design and deployment upgrades. 4. Identify customer obstacles and pain points, and develop service solutions adapted from customer view, continuously improving and optimizing solutions to enhance overall customer experience. 5. Collaborate with product and R&D teams in strategy and capability deployment to ensure smooth delivery and timely results with high quality. 6. Accumulate mechanisms and standards for service design and operations to ensure continuity and inheritance.