阿里云阿里云智能-L2技术支持专家-海外业务线
社招全职5年以上云智能集团地点：北京 | 杭州 | 上海状态：招聘
任职要求
1、计算机通信或相关专业本科以上学历，至少5年的传统/互联网业务系统DevOps/运维/开发工作经验；具备优秀的中英文听说读写能力。满足如下2-6能力项中的至少两条。 2、熟悉计算机操作系统，有Linux或虚拟化方面的研发、运维或支持经验；熟悉进程、文件系统和网络常见系统调用，能够使用strace/gdb等类似工具分析程序行为或者能够根据源码分析程序更佳；熟悉Linux网络栈，知道内核网络参数的工作机理，了解虚拟网络设备的工作机理；熟悉Linux存储和文件系统，能够分析和定位影响应用IO性能的因素。 3、具备网络产品开发/测试/运维经验，精通TCP/IP、HTTP(S)技术，深入理解交换、路由原理，理解NAT, 负载均衡，VPN，网络虚拟化等相关网络技术；对操作系统TCP/IP内核协议栈有调优经验；了解主流Web服务器的开发和运维。 4、具有大规模数据库运维/开发经验，精通 MySQL、Oracle、SQL Server、PostgreSQL 中至少一种或多种，可独立完成性能优化、故障分析、内核调参、备份恢复及主备-集群故障排查；同时熟悉 Redis、MongoDB、HBase 等一种或多种NoSQL，熟悉多种存储引擎内核、复制与分片机制，能借助慢日志、trace 或源码快速定位性能瓶颈并设计缓存、容灾与高可用方案。 5、对容器相关技术k8s/docker有深入理解，熟悉cgroup、namespace机制，熟悉常用的资源隔离手段；熟悉容器社区；熟悉容器化改造、微服务拆分、应用开发等；熟悉云服务架构设计，包括微服务解耦、网关、故障隔离、一致性、缓存设计、集群等。 6、精通至少一种开发和脚本语言（Java/C/C++/Python/Shell/Perl等)。 7、具有较强的分析问题和快速解决问题的能力，良好的技术文档撰写能力和工作习惯，善于学习新技术；具有优秀的沟通技巧、团队合作经验、敬业精神，确实把客户第一做到言行一致。
工作职责
1、作为云产品技术领域专家，为客户提供云产品的专家服务支持，负责疑难升级问题的快速定位、分析解决。 2、与研发团队对接，根据客户反馈的问题推动云产品Bug修复、架构方案优化。推进后台诊断工具、用户侧自主化诊断工具的落地。 3、整理输出官方技术文档与解决方案，指导用户合理使用云产品。 4、为客户提供企业级服务中云产品相关场景的的解决方案，协助客户完成云环境上的业务技术落地。
包括英文材料
学历+
DevOps+
https://roadmap.sh/devops
Step by step guide for DevOps, SRE or any other Operations Role in 2025
https://zhuanlan.zhihu.com/p/562036793
DevOps中的Dev指的是Development（开发），Ops指的是Operations（运维），用一句话来说，DevOps就是打通开发运维的壁垒，实现开发运维一体化。
Linux+
https://ryanstutorials.net/linuxtutorial/
Ok, so you want to learn how to use the Bash command line interface (terminal) on Unix/Linux.
https://ubuntu.com/tutorials/command-line-for-beginners
The Linux command line is a text interface to your computer.
https://www.youtube.com/watch?v=6WatcfENsOU
In this Linux crash course, you will learn the fundamental skills and tools you need to become a proficient Linux system administrator.
https://www.youtube.com/watch?v=v392lEyM29A
Never fear the command line again, make it fear you.
https://www.youtube.com/watch?v=ZtqBQ68cfJc
STrace+
https://opensource.com/article/19/10/strace
Trace the thin layer between user processes and the Linux kernel with strace.
https://www.youtube.com/watch?v=mBfurelWwPQ
In this video, we use the Linux strace command to trace Linux system calls.
GDB+
[英文] Debugging with GDB
https://betterexplained.com/articles/debugging-with-gdb/
A debugger lets you pause a program, examine and change variables, and step through code.
https://code.visualstudio.com/docs/cpp/cpp-debug
After you have set up the basics of your debugging environment as specified in the configuration tutorials for each target compiler/platform, you can learn more details about debugging C/C++ in this section.
https://opensource.com/article/21/3/debug-code-gdb
Troubleshoot your code with the GNU Debugger.
https://www.brendangregg.com/blog/2016-08-09/gdb-example-ncurses.html
gdb is the GNU Debugger, the standard debugger on Linux.
内核+
https://www.youtube.com/watch?v=C43VxGZ_ugU
I rummage around the Linux kernel source and try to understand what makes computers do what they do.
https://www.youtube.com/watch?v=HNIg3TXfdX8&list=PLrGN1Qi7t67V-9uXzj4VSQCffntfvn42v
Learn how to develop your very own kernel from scratch in this programming series!
https://www.youtube.com/watch?v=JDfo2Lc7iLU
Denshi goes over a simple explanation of what computer kernels are and how they work, alonside what makes the Linux kernel any special.
TCP/IP+
[英文] What is TCP/IP?
https://www.techtarget.com/searchnetworking/definition/TCP-IP
TCP/IP stands for Transmission Control Protocol/Internet Protocol and is a suite of communication protocols used to interconnect network devices on the internet.
HTTP+
https://developer.mozilla.org/zh-CN/docs/Web/HTTP
超文本传输协议（HTTP）是一个用于传输超媒体文档（例如 HTML）的应用层协议。它是为 Web 浏览器与 Web 服务器之间的通信而设计的，但也可以用于其他目的。
Web+
https://web.dev/learn
Explore our growing collection of courses on key web design and development subjects.
SQL+
https://liaoxuefeng.com/books/sql/introduction/index.html
什么是SQL？简单地说，SQL就是访问和处理关系数据库的计算机标准语言。
https://sqlbolt.com/
Learn SQL with simple, interactive exercises.
https://www.youtube.com/watch?v=p3qvj9hO_Bo
In this video we will cover everything you need to know about SQL in only 60 minutes.
MySQL+
https://juejin.cn/post/7190306988939542585
这是一篇 MySQL 通关一篇过硬核经验学习路线，包括数据库相关知识，SQL语句的使用，数据库约束，设计等。
[英文] MySQL Tutorial
https://www.mysqltutorial.org/
your go-to resource for mastering MySQL in a fast, easy, and enjoyable way.
https://www.youtube.com/watch?v=5OdVJbNCSso
MySQL SQL tutorial for beginners
https://www.youtube.com/watch?v=7S_tz1z_5bA
This beginner-friendly course teaches you SQL from scratch.
Oracle+
[英文] Oracle Tutorial
https://www.oracletutorial.com/
On this website, you can learn Oracle Database fast and easily.
https://www.youtube.com/watch?v=QHYuuXPdQNM&list=PL_c9BZzLwBRJ8f9-pSPbxSSG6lNgxQ4m9
SQL Server+
[英文] SQL Server Tutorial
https://www.sqlservertutorial.net/
If you are looking for an easy, fast, and efficient way to master SQL Server, you are in the right place.
https://www.youtube.com/watch?v=voTZUMw23pg
PostgreSQL+
[英文] PostgreSQL Tutorial
https://neon.com/postgresql/tutorial
This PostgreSQL tutorial helps you quickly understand PostgreSQL.
[英文] PostgreSQL Tutorial
https://www.pgtutorial.com/
This PostgreSQL tutorial will teach you about PostgreSQL from beginner to advanced.
https://www.youtube.com/watch?v=qw--VYLpxG4
It is the most advanced open source database system widely used to build back-end systems.
https://www.youtube.com/watch?v=SpfIwlAYaKk
Learn PostgreSQL, one of the world's most advanced and robust open-source relational database systems.
Redis+
[英文] Developer Hub
https://redis.io/dev/
Get all the tutorials, learning paths, and more you need to start building—fast.
https://www.runoob.com/redis/redis-tutorial.html
REmote DIctionary Server(Redis) 是一个由 Salvatore Sanfilippo 写的 key-value 存储系统，是跨平台的非关系型数据库。
https://www.youtube.com/watch?v=jgpVdJB2sKQ
In this video I will be covering Redis in depth from how to install it, what commands you can use, all the way to how to use it in a real world project.
MongoDB+
https://learnxinyminutes.com/mongodb/
MongoDB is a NoSQL document database for high volume data storage.
https://studio3t.com/academy/#courses
The fastest way to learn MongoDB
https://www.youtube.com/watch?v=c2M-rlkkT5o
This video will give you and introduction to MongoDB in 1 Hour. Afterwards I recommend exploring aggregation, replication, and sharding.
https://www.youtube.com/watch?v=ExcRbA7fy_A&list=PL4cUxeGkcC9h77dJ-QJlwGlZlTd4ecZOA
You'll learn how to use MongoDB (a NoSQL database) from scratch. You'll also learn how to integrate it into a simple Node.js API.
HBase+
[英文] HBase Tutorial
https://www.tutorialspoint.com/hbase/index.htm
HBase is a data model that is similar to Google's big table designed to provide quick random access to huge amounts of structured data. This tutorial provides an introduction to HBase, the procedures to set up HBase on Hadoop File Systems, and ways to interact with HBase shell.
NoSQL+
https://nosql-database.org/
Everything about NoSQL Systems – Types, Benefits, and Real-World Uses
https://piaosanlang.gitbooks.io/mongodb/content/section1.1.html
NoSQL(NoSQL = Not Only SQL )，即"不仅仅是SQL"，指的是非关系型的数据库。是对不同于传统的关系型数据库管理系统的统称。
https://www.youtube.com/watch?v=0buKQHokLK8
NoSQL databases can operate in multiple modes: as key-value store, document store or wide column store.
缓存+
https://hackernoon.com/the-system-design-cheat-sheet-cache
The cache is a layer that stores a subset of data, typically the most frequently accessed or essential information, in a location quicker to access than its primary storage location.
https://www.youtube.com/watch?v=bP4BeUjNkXc
Caching strategies, Distributed Caching, Eviction Policies, Write-Through Cache and Least Recently Used (LRU) cache are all important terms when it comes to designing an efficient system with a caching layer.
https://www.youtube.com/watch?v=dGAgxozNWFE
高可用+
https://redis.io/blog/high-availability-architecture/
A high available architecture is when there are a number of different components, modules, or services that work together to maintain optimal performance, irrespective of peak-time loads.
https://www.ibm.com/think/topics/high-availability
High availability (HA) is a term that refers to a system’s ability to be accessible and reliable close to 100% of the time.
Kubernetes+
https://kubernetes.io/docs/tutorials/kubernetes-basics/
This tutorial provides a walkthrough of the basics of the Kubernetes cluster orchestration system.
https://kubernetes.io/zh-cn/docs/tutorials/kubernetes-basics/
本教程介绍 Kubernetes 集群编排系统的基础知识。每个模块包含关于 Kubernetes 主要特性和概念的一些背景信息，还包括一个在线教程供你学习。
https://www.youtube.com/watch?v=s_o8dwzRlu4
Hands-On Kubernetes Tutorial | Learn Kubernetes in 1 Hour - Kubernetes Course for Beginners
https://www.youtube.com/watch?v=X48VuDVv0do
Full Kubernetes Tutorial | Kubernetes Course | Hands-on course with a lot of demos
Docker+
https://www.youtube.com/watch?v=GFgJkfScVNU
Master Docker in one course; learn about images and containers on Docker Hub, running multiple containers with Docker Compose, automating workflows with Docker Compose Watch, and much more. 🐳
https://www.youtube.com/watch?v=kTp5xUtcalw
Learn how to use Docker and Kubernetes in this complete hand-on course for beginners.
微服务+
https://learn.microsoft.com/en-us/training/modules/dotnet-microservices/
Microservice applications are composed of small, independently versioned, and scalable customer-focused services that communicate with each other by using standard protocols and well-defined interfaces.
https://microservices.io/
Microservices - also known as the microservice architecture - is an architectural style that structures an application as a collection of two or more services.
https://spring.io/microservices
Building small, self-contained, ready to run applications can bring great flexibility and added resilience to your code.
https://www.ibm.com/think/topics/microservices
Microservices, or microservices architecture, is a cloud-native architectural approach in which a single application is composed of many loosely coupled and independently deployable smaller components or services.
https://www.youtube.com/watch?v=CqCDOosvZIk
https://www.youtube.com/watch?v=hmkF77F9TLw
Learn about software system design and microservices.
系统设计+
https://roadmap.sh/system-design
Everything you need to know about designing large scale systems.
https://www.youtube.com/watch?v=F2FmTdLtb_4
This complete system design tutorial covers scalability, reliability, data handling, and high-level architecture with clear explanations, real-world examples, and practical strategies.
脚本+
[英文] Scripting language
https://en.wikipedia.org/wiki/Scripting_language
https://zhuanlan.zhihu.com/p/571097954
一个脚本通常是解释执行而非编译。脚本语言通常都有简单、易学、易用的特性，目的就是希望能让程序员快速完成程序的编写工作。
Java+
https://www.youtube.com/watch?v=eIrMbAQSU34
Master Java – a must-have language for software development, Android apps, and more! ☕️ This beginner-friendly course takes you from basics to real coding skills.
C+
https://www.freecodecamp.org/chinese/news/the-c-beginners-handbook/
本手册遵循二八定律。你将在 20% 的时间内学习 80% 的 C 编程语言。
https://www.youtube.com/watch?v=87SH2Cn0s9A
https://www.youtube.com/watch?v=KJgsSFOSQv0
This course will give you a full introduction into all of the core concepts in the C programming language.
https://www.youtube.com/watch?v=PaPN51Mm5qQ
In this complete C programming course, Dr. Charles Severance (aka Dr. Chuck) will help you understand computer architecture and low-level programming with the help of the classic C Programming language book written by Brian Kernighan and Dennis Ritchie.
C+++
https://www.learncpp.com/
LearnCpp.com is a free website devoted to teaching you how to program in modern C++.
https://www.youtube.com/watch?v=ZzaPdXTrSb8
Python+
https://liaoxuefeng.com/books/python/introduction/index.html
中文，免费，零起点，完整示例，基于最新的Python 3版本。
https://www.learnpython.org/
a free interactive Python tutorial for people who want to learn Python, fast.
https://www.youtube.com/watch?v=K5KVEU3aaeQ
Master Python from scratch 🚀 No fluff—just clear, practical coding skills to kickstart your journey!
https://www.youtube.com/watch?v=rfscVS0vtbw
This course will give you a full introduction into all of the core concepts in python.
Bash+
[英文] The Bash Guide
https://guide.bash.academy/
A quality-driven guide through the shell's many features.
https://www.youtube.com/watch?v=tK9Oc6AEnR4
Understanding how to use bash scripting will enhance your productivity by automating tasks, streamlining processes, and making your workflow more efficient.
Perl+
https://www.perl.org/learn.html
Useful links if you are interested in learning Perl
https://www.runoob.com/perl/perl-tutorial.html
本教程适合想从零开始学习 Perl 编程语言的开发人员。当然本教程也会对一些模块进行深入，让你更好的了解 Perl 的应用。
相关职位
社招5年以上技术-综合
1. 技术团队建设与管理 （1）负责L2/PFE（Premier Field Engineer）技术工程师团队的搭建、能力培养及梯队建设，制定技术标准与协作流程；配合CSM（客户成功经理）及技术支持（Support Center）团队，快速、专业地解决客户技术问题，保障客户满意度； （2）管理派驻客户区域的PFE工程师团队，优化全球技术服务响应机制、保障团队管理与服务响应效率； 2. 复杂问题攻关与升级支持 （1）作为服务团队内部的技术问题兜底责任人，主导客户复杂技术问题（含TAM/CSM团队升级问题）的诊断与解决，覆盖领域包括但不限于： （2）移动端开发（Android/iOS/mPaaS/H5应用开发、性能优化、疑难故障排查）； （3）金融风控系统（决策引擎、全球实人认证、反欺诈技术等）； （4）AI PaaS相关架构与平台； （5）沉淀技术解决方案，建立知识库并推动产品技术的持续迭代优化； 3. 全球客户现场技术赋能 （1）能主导高价值客户的现场技术护航，提供架构优化、故障根因分析、技术风险防控等深度服务； （2）面向全球客户（含跨国企业），完成流畅的英语技术沟通支持及文档交付； 4. 技术能力体系化建设 （1）推进技术培训体系，提升一线支持团队（L1/L2）及TAM团队的技术能力； （2）联合产品与研发团队，推动技术服务的标准化与系统化赋能。
更新于 2025-05-12
社招技术
参与L4级自动驾驶车辆安全与故障处置系统的研发工作，打造业界领先的自动驾驶安全体系： 1. 构建软硬件结合的安全系统，确保在传感器故障、计算单元软硬件异常等极端工况下，车辆始终处于安全状态。 2. 与功能安全专家紧密合作，将各种安全策略转化为可靠的代码实现，构建可扩展、高可靠的车辆异常诊断与处置中台。 3. 深入RoboTaxi无人化运营的业务场景，编写坚实可靠的异常处置逻辑，为全无人商业化运营提供核心技术支持。
更新于 2025-09-16
社招技术
1、硕士及以上，计算机科学、车辆工程、自动化等相关专业； 2、5年以上自动驾驶/机器人系统架构经验，至少主导过1个量产项目； 3、精通C++/Python，熟悉Linux/QNX实时系统开发； 4、熟悉NVIDIA DRIVE/高通Snapdragon Ride/华为MDC等主流计算平台； 5、标准：深入理解ISO 26262、AUTOSAR、ASPICE开发流程。
更新于 2025-08-05
社招5年以上A213924
主导自动驾驶系统架构的设计和开发，确保系统的安全性和可靠性。参与跨专业团队合作，与产品、硬件、软件、法规等专业的专家一起，共同推动自动驾驶技术的发展。 - 设计开发适用于L3/L4自动驾驶功能的系统架构，包括功能需求分解和技术规范定义，并编制相关规格文档 - 根据自动驾驶功能的场景需求，定义系统方案，设计冗余机制，确保在出现失效时能够安全降级 - 定义与关联域的接口及性能需求，确保关联域符合自动驾驶系统的需求 - 承接产品需求，跟进算法开发及测试进展，不断优化迭代系统方案，推动功能落地 - 跟踪自动驾驶技术的最新趋势和行业动态，不断提升个人及团队能力
更新于 2024-12-18