阿里云Technical Service Engineer - Hong Kong SAR

Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS) and shape the future of human-AI collaboration? Join us in helping customers across all industries to maximize the value and benefits of AWS Generative AI services while pioneering innovative AI agent solutions that transform how we work. As a Technical Account Manager (TAM) specializing in Generative AI in AWS Enterprise Support, you will play a crucial role in two transformative missions: guiding customers' AI initiatives across AWS's comprehensive AI/ML portfolio, and spearheading the development of collaborative AI agents that revolutionize TAM operations. This is not a sales role, but rather a unique opportunity to serve as both an AI transformation advisor and innovation leader, working with organizations ranging from start-ups to Fortune 500 enterprises. Within the Enterprise Support team, TAMs focusing on Generative AI contribute significantly to ensuring the success of key enterprise customers in their AI journey while also driving internal innovation. As a strategic expert, you'll architect AI solutions, guide technology adoption, and pioneer new ways for humans and AI to work together. This support extends from strategic planning to implementation guidance, while simultaneously developing internal AI agent solutions that showcase the art of possible in human-AI collaboration. Every day will bring new and exciting challenges on the job while you: - Act as a strategic advisor for customers' Generative AI initiatives and internal AI agent innovation - Drive the development and implementation of collaborative AI agents within the TAM organization - Lead technical discussions around AWS AI services including Bedrock, Claude, and Amazon Q. - Make recommendations on AI architecture, security, cost optimization, and operational excellence - Champion internal AI agent success stories to inspire customer innovation - Complete analysis and present periodic reviews of AI workload performance - Guide customers in developing responsible AI practices while ensuring security and compliance - Foster an ecosystem where AI and humans progress together through knowledge sharing - Work with AWS AI/ML service teams to advocate for customer needs - Participate in customer requested meetings (onsite or via phone) - Work directly with Amazon Web Service engineers to ensure rapid resolution of AI-related issues - Available in non-business hours to handle urgent issues Location: Beijing, Shanghai, Guangzhou, Shenzhen, Hong Kong (HK visa sponsorship available)

Qualifications: • 8+ years' experience in product and program management roles driving cross-team collaborations and high-impact projets. • Customer centric and business driven. Eager to help business teams win from competition. 3+ years’ experience in customer facing program management or technical account manager roles. • Knowledge of Data Center GPU architecture and operations. Familiarity and knowledge of AI workloads and SW stack. • You possess a technology background that enables you to understand the complexities of cloud architecture. • You possess and exemplify maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills. • You display a demonstrated ability to think broadly and strategically. You are comfortable in engaging senior leaders within OCI (from engineering to business) to drive results for core business initiatives. • You work well in ambiguity, can work with your team to dive into a problem and create a solution • Fluency in English and Mandarin. Preferred Qualifications • Knowledge of technical program management for Cloud Infra project. • Ability to communicate technical issues clearly to a diverse audience. • Ability to build and maintain healthy rapport with customer • Should have proactive, problem-solving mindset Why Join Us? • Be at the forefront of driving Oracle’s cloud growth strategy in APAC • Shape the direction and success of Oracle’s largest opportunities outside the US. • Collaborate with an elite team in a fast-paced, growth-oriented environment. • Take on a strategic and highly impactful role visible to OCI leadership. • Exposure to cutting-edge cloud and AI infra technologies.

1. Base Location: Hong Kong, with a focus on supporting the Asia-Pacific regions, including Hong Kong, Macau, and other specified areas. 2. Project Planning and Coordination: •Collaborate with cross-functional teams (engineering, product, sales) to define project scope, objectives, and deliverables aligned with business goals. •Develop detailed project plans, timelines, and resource allocation strategies. •Monitor project progress, track milestones, and adjust plans to mitigate risks and ensure on-time delivery. 3. Technical Leadership and Oversight: •Provide technical oversight throughout the project lifecycle, ensuring alignment with customer requirements and organizational standards. •Facilitate communication between technical teams (e.g., product managers, engineers, developers) and stakeholders to resolve bottlenecks and drive decision-making. •Review technical proposals, architecture designs, and implementation plans to ensure feasibility and requirement alignment.

Global Technology Services (GTS) is a technical fulfilment team that provides complete lifecycle services to our customers. Our aim is to ensure high-quality contract signing process and delivery through seamless control across pre-sales, sales, and post-sales stages. We enhance the service ecosystem, optimize delivery efficiency, and reduce delivery costs while establishing an operational business model.. Through specialized delivery implementation, systematic middle-office support, and standardized service product capabilities, we leverage the power of cloud and data intelligence. Collaborating with ecosystem partners, we assist customers in achieving their business objectives.Ultimately,our goal is to continuously enhance Alibaba Cloud's industry-leading reputation and customer satisfaction. By joining  GTS, you'll be a part of pioneering technology and have the opportunity to contribute to major projects, such as supporting the Olympics. Our diverse clientele hails from various industries, including e-commerce, finance, logistics, and other prominent enterprises, . We take pride in offering high-quality, professional cloud services to drive their digital transformation and business expansion. If you possess a genuine passion for cloud computing, thrive on challenges, and are committed to excellence, we wholeheartedly invite you to become a member of the GTS family. Together, we will explore uncharted territories and shape the future. As a member of our team, you will be responsible for the following: 1. Cloud Solutions Design and Delivery: Design and deliver end-to-end cloud computing solutions, lead system integration, handle engineering issues, and ensure successful project delivery and customer satisfaction. Quickly analyze and solve problems based on customer business scenarios to improve satisfaction. 2. Cloud System Operations and Maintenance: Oversee cloud system operations and maintenance, including business system monitoring and fault handling, ensuring stable operation of cloud services. Continuously enhance user experience and product capabilities through automation and diagnostic tools. 3. Forward-Looking Service Solutions and Tool Development: Develop forward-looking service solutions based on product evolution, achieving low-cost, high-quality delivery and maintenance of public, hybrid, and private clouds. Design and develop tool systems to build future-oriented delivery, operation, and service platforms. 4. Customer Problem Analysis and Product Improvement: Summarize and categorize customer issues, develop systematic tool platforms, understand customer business scenarios, and promote continuous improvement in products and services.