阿里云Technical Service Engineer - Saudi Arabia, UAE

1. Ensure compliance with the IT architecture standards set by the headquarters, conducting testing and validation of local products to meet these standards. Oversee the procurement process and complete equipment purchases. 2. Work in coordination with the headquarters IT architecture team and local service providers to facilitate the procurement, installation, configuration, and upgrade of network equipment and low-voltage systems (such as video surveillance, access control, cabinets, cables, etc.). 3. Manage local system integration projects to ensure that solutions based on headquarters' technical requirements are effectively implemented and tailored to meet local needs. 4. Take charge of creating and implementing localized IT solutions, which include the maintenance and operation of IT infrastructure, while ensuring alignment with headquarters standards. 5. Monitor the performance of regional office networks using tools provided by headquarters IT, gather user feedback, and develop and implement improvement measures based on this input. 6. Oversee the management, tracking, and inventory of local IT infrastructure resources (including equipment records, supplier relationships, etc.), address local issues, and ensure the integrity of the IT infrastructure. 7. Coordinate with local service providers in Saudi Arabia to expedite problem resolution and ensure the efficient allocation of service provider resources. 8.Provide support in creating standard operating procedures and documentation, and maintain regular communication with the headquarters IT team regarding the progress of localization solution implementations.

Global Technology Services (GTS) is a technical fulfilment team that provides complete lifecycle services to our customers. Our aim is to ensure high-quality contract signing process and delivery through seamless control across pre-sales, sales, and post-sales stages. We enhance the service ecosystem, optimize delivery efficiency, and reduce delivery costs while establishing an operational business model.. Through specialized delivery implementation, systematic middle-office support, and standardized service product capabilities, we leverage the power of cloud and data intelligence. Collaborating with ecosystem partners, we assist customers in achieving their business objectives.Ultimately,our goal is to continuously enhance Alibaba Cloud's industry-leading reputation and customer satisfaction. By joining  GTS, you'll be a part of pioneering technology and have the opportunity to contribute to major projects, such as supporting the Olympics. Our diverse clientele hails from various industries, including e-commerce, finance, logistics, and other prominent enterprises, . We take pride in offering high-quality, professional cloud services to drive their digital transformation and business expansion. If you possess a genuine passion for cloud computing, thrive on challenges, and are committed to excellence, we wholeheartedly invite you to become a member of the GTS family. Together, we will explore uncharted territories and shape the future. As a member of our team, you will be responsible for the following: 1. Cloud Solutions Design and Delivery: Design and deliver end-to-end cloud computing solutions, lead system integration, handle engineering issues, and ensure successful project delivery and customer satisfaction. Quickly analyze and solve problems based on customer business scenarios to improve satisfaction. 2. Cloud System Operations and Maintenance: Oversee cloud system operations and maintenance, including business system monitoring and fault handling, ensuring stable operation of cloud services. Continuously enhance user experience and product capabilities through automation and diagnostic tools. 3. Forward-Looking Service Solutions and Tool Development: Develop forward-looking service solutions based on product evolution, achieving low-cost, high-quality delivery and maintenance of public, hybrid, and private clouds. Design and develop tool systems to build future-oriented delivery, operation, and service platforms. 4. Customer Problem Analysis and Product Improvement: Summarize and categorize customer issues, develop systematic tool platforms, understand customer business scenarios, and promote continuous improvement in products and services.

Global Technology Services (GTS) is a technical fulfilment team that provides complete lifecycle services to our customers. Our aim is to ensure high-quality contract signing process and delivery through seamless control across pre-sales, sales, and post-sales stages. We enhance the service ecosystem, optimize delivery efficiency, and reduce delivery costs while establishing an operational business model.. Through specialized delivery implementation, systematic middle-office support, and standardized service product capabilities, we leverage the power of cloud and data intelligence. Collaborating with ecosystem partners, we assist customers in achieving their business objectives.Ultimately,our goal is to continuously enhance Alibaba Cloud's industry-leading reputation and customer satisfaction. By joining GTS, you'll be a part of pioneering technology and have the opportunity to contribute to major projects, such as supporting the Olympics. Our diverse clientele hails from various industries, including e-commerce, finance, logistics, and other prominent enterprises. We take pride in offering high-quality, professional cloud services to drive their digital transformation and business expansion. If you possess a genuine passion for cloud computing, thrive on challenges, and are committed to excellence, we wholeheartedly invite you to become a member of the GTS family. Together, we will explore uncharted territories and shape the future. As a member of our team, you will be responsible for the following: 1. Cloud Solutions Design and Delivery: Design and deliver end-to-end cloud computing solutions, lead system integration, handle engineering issues, and ensure successful project delivery and customer satisfaction. Quickly analyze and solve problems based on customer business scenarios to improve satisfaction. 2. Cloud System Operations and Maintenance: Oversee cloud system operations and maintenance, including business system monitoring and fault handling, ensuring stable operation of cloud services. Continuously enhance user experience and product capabilities through automation and diagnostic tools. 3. Forward-Looking Service Solutions and Tool Development: Develop forward-looking service solutions based on product evolution, achieving low-cost, high-quality delivery and maintenance of public, hybrid, and private clouds. Design and develop tool systems to build future-oriented delivery, operation, and service platforms. 4. Customer Problem Analysis and Product Improvement: Summarize and categorize customer issues, develop systematic tool platforms, understand customer business scenarios, and promote continuous improvement in products and services.

Global Technology Services (GTS) is a technical fulfilment team that provides complete lifecycle services to our customers. Our aim is to ensure high-quality contract signing process and delivery through seamless control across pre-sales, sales, and post-sales stages. We enhance the service ecosystem, optimize delivery efficiency, and reduce delivery costs while establishing an operational business model.. Through specialized delivery implementation, systematic middle-office support, and standardized service product capabilities, we leverage the power of cloud and data intelligence. Collaborating with ecosystem partners, we assist customers in achieving their business objectives.Ultimately,our goal is to continuously enhance Alibaba Cloud's industry-leading reputation and customer satisfaction. By joining  GTS, you'll be a part of pioneering technology and have the opportunity to contribute to major projects, such as supporting the Olympics. Our diverse clientele hails from various industries, including e-commerce, finance, logistics, and other prominent enterprises. We take pride in offering high-quality, professional cloud services to drive their digital transformation and business expansion. If you possess a genuine passion for cloud computing, thrive on challenges, and are committed to excellence, we wholeheartedly invite you to become a member of the GTS family. Together, we will explore uncharted territories and shape the future. As a member of our team, you will be responsible for the following: 1. Cloud Solutions Design and Delivery: Design and deliver end-to-end cloud computing solutions, lead system integration, handle engineering issues, and ensure successful project delivery and customer satisfaction. Quickly analyze and solve problems based on customer business scenarios to improve satisfaction. 2. Cloud System Operations and Maintenance: Oversee cloud system operations and maintenance, including business system monitoring and fault handling, ensuring stable operation of cloud services. Continuously enhance user experience and product capabilities through automation and diagnostic tools. 3. Forward-Looking Service Solutions and Tool Development: Develop forward-looking service solutions based on product evolution, achieving low-cost, high-quality delivery and maintenance of public, hybrid, and private clouds. Design and develop tool systems to build future-oriented delivery, operation, and service platforms. 4. Customer Problem Analysis and Product Improvement: Summarize and categorize customer issues, develop systematic tool platforms, understand customer business scenarios, and promote continuous improvement in products and services.