商汤Delivery Engineer
任职要求
Requirements • A bachelor’s degree in ICT, Computer Science, Engineering, or a related field. • A minimum of 5 years of experience in Field service and operations in software/ICT/AI industry. • Experience with a variety of equipment and systems (Experience in AI, Video Analytics, Access Control, CCTV is a plus). • Proficiency in common Linux commands, with the ability to write shell scripts preferred. • Familiarity with common Docker and Kubernetes commands. • Experience with middleware such as MySQL and Elasticsearch. • Proficiency in using diagnostic tools and software. • Ability to pro…
工作职责
• Perform on-site installation, maintenance, and repair of system. • Diagnose and troubleshoot technical issues. • Provide technical support and training to customers. • Document service activities and maintain accurate records. • Collaborate with other engineers and support staff to resolve complex issues. • Ensure compliance with safety and quality standards. • Manage and maintain tools and equipment. • Provide feedback to improve product design and functionality. • Assist in the development of service manuals and technical documentation. • Conduct preventive maintenance to minimize equipment downtime. • Respond to emergency service requests in a timely manner. • Maintain a high level of customer satisfaction. • Stay updated with the latest industry trends and technologies. • Participate in training and development programs. • Prepare and submit service reports and documentation. • Coordinate with internal departments and external vendors for the timely delivery of hardware and software systems. • Provide remote support when necessary. • Maintain a professional appearance and demeanor at all times.
1.外包封测厂生产运营管控; 2.负责外包厂Wafer Input、IC Output、Cycle Time、产能等关键绩效指标达成，确保准时交付; 3.外包厂生产系统数据分析、优化，回传数据的准确性、及时性确保; 4.外包厂生产流程、文件执行准确性确保; 5.异常发生时，协调厂内及外包厂资源，确保交付目标达成; 6.定期的对外包厂生产、产能状况评估; 7.现场跟进公司产品在外包厂生产运营状况（排程，进度，异常反馈.
THE ROLE: We are in search of an experienced program manager with strong analytical, problem-solving and risk management skills Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful customer program launches. Must be self-directed and work in complex and dynamic ecosystems THE PERSON: As a Program Manager you will partner with our cross functional teams to manage customer accounts and their portfolio, understand our customers platforms/solutions. Identify and document customer requirements and establish engineering schedules. Drive AMD product solution deliverables and alignment with customers' platforms to ensure highest level customer satisfaction throughout their product lifecycle. KEY RESPONSIBILITIES: - Primary support contact in development and sustaining customer programs Develop customer specific solutions with full product cycle technical support, feasibility verification, and project management throughout the entire development process. Align with cross-functional teams (Marketing,Sales,Engineering,) on customer engagement, with emphasis on driving technical enablement/communications, technical support, and debug/issue resolution Coordinate on-time delivery of all engineering project deliverables into customer development projects Provide detailed level engineering schedules, resource requirements, and status reporting for customer ODM projects from design inception to mass production Identify program risks and develop mitigation plans Manage customer critical issues and escalations Manage customer sampling requirements in development Drive for highest levels of customer satisfaction
THE ROLE The Sales & Delivery application team is responsible for building applications to support Tesla's rapid growth while providing an amazing customer experience. The business covers the whole customer journey including discovery, ordering, vehicle fulfillment, ownership, charging and service. The application scope covers Tesla Web, App, Mini Program, internal tools, Tesla for Business and new product launch. The mission of our team is to streamline business operations, decrease costs, improve customer experiences, and solve the business challenges from both product and technology perspective. Our engineers are hands-on and encouraged to own their own projects, contribute to new ideas, and make an impact on the way that our company operates. RESPONSIBILITIES • Design, code and maintain mobile user experiences end-to-end. • Optimize code for performance, stability and maintainability. • Work with a cross-functional team of hardware engineers, application/UI software engineers, QA/Validation, and designers.