商汤Delivery Engineer
任职要求
Requirements • A bachelor’s degree in ICT, Computer Science, Engineering, or a related field. • A minimum of 5 years of experience in Field service and operations in software/ICT/AI industry. • Experience with a variety of equipment and systems (Experience in AI, Video Analytics, Access Control, CCTV is a plus). • Proficiency in common Linux commands, with the ability to write shell scripts preferred. • Familiarity with common Docker and Kubernetes commands. • Experience with middleware such as MySQL and Elasticsearch. • Proficiency in using diagnostic tools and software. • Ability to pro…
工作职责
• Perform on-site installation, maintenance, and repair of system. • Diagnose and troubleshoot technical issues. • Provide technical support and training to customers. • Document service activities and maintain accurate records. • Collaborate with other engineers and support staff to resolve complex issues. • Ensure compliance with safety and quality standards. • Manage and maintain tools and equipment. • Provide feedback to improve product design and functionality. • Assist in the development of service manuals and technical documentation. • Conduct preventive maintenance to minimize equipment downtime. • Respond to emergency service requests in a timely manner. • Maintain a high level of customer satisfaction. • Stay updated with the latest industry trends and technologies. • Participate in training and development programs. • Prepare and submit service reports and documentation. • Coordinate with internal departments and external vendors for the timely delivery of hardware and software systems. • Provide remote support when necessary. • Maintain a professional appearance and demeanor at all times.
1.Project Delivery & Implementation Execute the technical deployment and configuration of software solutions according to project plans and client requirements. Collaborate with Project Managers and Service Delivery Managers to track milestones, manage risks, and ensure on-time delivery. Create and maintain comprehensive technical documentation, including deployment guides, runbooks, and handover materials for clients and support teams. Provide technical support during the UAT (User Acceptance Testing) and go-live phases. 2.DevOps Containerize applications using Docker and manage container orchestration with Kubernetes. Automate routine operational tasks to improve efficiency and reduce manual errors. 3.Operations & Monitoring Monitor system performance, availability, and security metrics. Act as a primary responder for incidents, performing troubleshooting, root cause analysis, and implementing fixes to ensure SLAs are met. Perform system maintenance, including patching, upgrades, and backups. Implement and improve monitoring, alerting, and logging strategies. 4.Collaboration & Support Work closely with development teams to ensure applications are designed for scalability, reliability, and operability. Serve as a liaison between project delivery teams and clients for technical queries and status updates during the delivery and early support phases. Participate in overnight deployment or support for critical production systems (if required).
The Role As an IT Engineering & Delivery Engineer (TPM) at Tesla Giga Shanghai, you will own the end-to-end lifecycle management of IT software systems—spanning development, testing, and delivery—while also steering the planning and execution of IT infrastructure construction projects. You will partner closely with global and local technical teams to ensure seamless synergy between software products, manufacturing digital systems, and IT infrastructure, driving IT operations excellence and fueling growth across all IT-enabled business functions, all while upholding Tesla’s rigorous standards for quality and efficiency. Responsibilities 1. Software System Development & Testing Leadership • Own the development roadmap, test execution, and deployment of business-critical systems, including business support platforms, IoT applications, and edge computing solutions. • Lead requirement gathering and solution design, bridging business stakeholders and development teams to translate on-site operational needs into actionable technical blueprints, alongside robust development plans and test strategies. • Oversee the full software testing lifecycle—from unit, integration, and system testing to User Acceptance Testing (UAT). Establish standardized test case repositories and defect resolution workflows to ensure software functionality, performance, and security align with Tesla’s global benchmarks. • Drive continuous software iteration and optimization, leveraging business feedback to enhance system adaptability and stability, and accelerate the factory’s digital transformation journey. 2. IT Infrastructure Construction & Cross-Functional Delivery • Lead IT infrastructure planning and deployment across factory construction, expansion, and new production line rollouts, covering network architecture, data center buildouts, server provisioning, end-user devices, physical security systems, and IoT device integration. • Coordinate cross-functional stakeholders (Engineering, Facilities, EHS, Manufacturing, and Security teams) to align IT infrastructure delivery timelines with master construction schedules, ensuring the hardware environment fully supports software deployment and operational demands. • Manage outsourced construction vendors and on-site teams, enforcing strict controls over quality, safety, and cost. Champion on-site standardization—including wiring protocols, rack layout, asset labeling, and document management best practices. • Oversee end-to-end integration and debugging between software systems and infrastructure, resolving compatibility issues to guarantee stable, post-deployment system performance. 3. Digital Project Execution & Technology Innovation • Lead the rollout of AI, IoT, and automation-driven digital projects, such as intelligent terminal application development, robot fleet management systems, computer vision algorithm deployment, and predictive maintenance platform implementation, to embed cutting-edge technology into manufacturing operations. • Collaborate with Tesla’s global IT teams to align system architecture, data security protocols, and technical standards, ensuring software and infrastructure solutions adhere to the company’s global technical framework. • Serve as the critical link between technology and business, driving manufacturing process optimization through software feature enhancements and strategic hardware resource allocation, boosting production efficiency and digital management maturity. 4. Project Governance & Process Optimization • Establish a unified project management framework covering the full lifecycle of both software (development-testing-delivery-operations) and infrastructure (planning-construction-acceptance) initiatives. Define clear milestones, budget guardrails, risk mitigation protocols, change management procedures, and documentation standards. • Proactively identify lifecycle risks—such as software development delays, hardware compatibility gaps, or cross-team collaboration bottlenecks—and design targeted mitigation plans to ensure on-time, on-budget, and quality-compliant project delivery. • Continuously refine project execution workflows, scaling Agile development, modular testing, and other lean methodologies to enhance cross-team collaboration efficiency and communication transparency. • Own the long-term lifecycle management of IT projects, supporting post-launch system maintenance, version upgrades, and infrastructure modernization to ensure sustained, reliable IT support for business operations.
1.外包封测厂生产运营管控; 2.负责外包厂Wafer Input、IC Output、Cycle Time、产能等关键绩效指标达成，确保准时交付; 3.外包厂生产系统数据分析、优化，回传数据的准确性、及时性确保; 4.外包厂生产流程、文件执行准确性确保; 5.异常发生时，协调厂内及外包厂资源，确保交付目标达成; 6.定期的对外包厂生产、产能状况评估; 7.现场跟进公司产品在外包厂生产运营状况（排程，进度，异常反馈.
