蔚来售后内勤实习生（25届）

Job Description We are seeking a highly motivated Full-Stack Engineer to deliver exceptional user experiences for our enterprise clients. The ideal candidate will have strong software engineering skills and expertise across the entire technology stack, including modern front-end frameworks and back-end languages. Excellent interpersonal communication skills and the ability to provide meaningful feedback on technical design are essential. In this role, you will be responsible for end-to-end development of user experiences — from architecture and interactive front-end interfaces to back-end systems. You will collaborate closely with our Product Managers and cross-functional development teams to deliver innovative solutions for enterprise B2B systems. We are looking for passionate individuals who are committed to building scalable, high-quality applications and can execute effectively in a fast-paced environment. Responsibilities： 1. Design, implement, and maintain full-stack applications, including web pages and back-end APIs, ensuring end-to-end functionality. 2. Optimize code across all layers of the technology stack to improve performance, stability, and maintainability. 3. Collaborate with cross-functional teams, including Product Managers, developers, QA engineers, and business stakeholders on enterprise B2B projects. 4. Stay up-to-date with the latest web and enterprise technology trends while maintaining comprehensive design and requirement documentation for B2B systems. 5. Integrate front-end frameworks (e.g., Angular and React) with back-end services (e.g., C# and Node.js) to build scalable and secure enterprise applications.

THE ROLE As an experienced Software Engineer, you’ll take part in the design and development of software for the current and next generation of Tesla’s After-Sales related systems. In this role, you’ll be developing highly complex applications, while acting as a team member, to streamline business operations and improve overall user experience. The ideal candidate is a self-starter with a strong desire to increase efficiencies and make an impact while contributing to a cross-functional team. Your ability to creatively collaborate and execute team goals will affect scalability and directly contribute to the company's mission of accelerating the world’s transition to sustainable energy. RESPONSIBILITIES • Work closely with a wide variety of stakeholders to analyze and break down large requirements into small, simple, workable deliverables. • Work across multiple projects simultaneously. • Design, implement, and deliver to production complete end-to-end fully functional solutions. • Develop scalable solutions using tools like Java, .Net,Python, MySQL, and other open stack frameworks. • Ensure highest technical quality of your deliverables and they are cost-effective to maintain. • Contribute relevant, clean, concise and quality documentation to Tesla's knowledge base to support/increase information sharing within the organization. • Automate any repetitive development tasks and bring efficiency to the team. • Ability to multi-task and manage multiple assignments in a fast-paced environment. • Agile/SCRUM Software Development Process experience is a plus.

作为产品经理，你将与特斯拉售后服务团队紧密合作，负责领导跨业务线的Workforce Shift（员工排班）产品规划和设计。 该职位要求你对业务流程和运营有深入的理解，特别是车辆售后服务、呼叫中心等领域。你需要具备复杂问题分析能力和解决能力，能够与不同利益相关方协作，推动跨职能团队达成共同目标。 岗位职责： • 作为业务团队合作伙伴，理解业务痛点并收集IT需求。 • 制定并管理IT项目计划，协调多方资源，确保项目按时交付。 • 与全球产品经理、软件工程师和测试工程师紧密合作，积极应对不断变化的需求和不确定性。 • 跨团队协作中，与高级管理层及时沟通，汇报关键进展并完成项目更新。

-制定服务网络建设标准，并负责网络建设规划落地 -负责服务商运营指导，确保服务商符合厂端服务标准 -协调资源，协助技术支持人员共同解决服务商运营&技术问题 -负责客户投诉协调解决，远程和现场解决用户售后问题 -对接了解客户需求，完善优化服务流程，涉及售后服务产品 -负责服务商运营巡检，改善提升运营服务质量 -对客户服务满意度负责，提升服务商服务能力