蚂蚁金服Ant International-CX Operation Excellence & Governance Senior Specialist-Malaysia

As an CX Operation Excellence & Governance Specialist , you will play a pivotal role in alignment of business processes / Vendors, and taking charge of ensuring operational efficiency for the customer service team. You will collaborate with cross-functional teams to identify areas for improvement, develop and implement strategies, and drive measurable results. This role reports to the Customer experience Lead of the bank. • Ensure delivery of timely business operations and high quality performance. • Collaborate with business teams to identify issues, manage key business operations processes, set priorities, provide systematic solutions, and drive execution excellence. • Support all Customer service related metrics, This includes demonstrable expertise with Excel/Access / Powerpoint, excellent written communication skills and an organized approach to projects and communications; Develop SOPs, workflows, metrics, reports or other analytical tools to maximize productivity. Identify potential areas for digitization and automation to improve operational efficiency, enhance customer experience, and drive cost savings. • Prepare on project / Customer service performance metrics, including KPIs, ROI, and other key success indicators, to assess the effectiveness of transformation initiatives. • To assist with supporting Vendor management in terms of day to day operation and ensuring all due diligence and contracts are accurate and timely managed.

You will work closely with global and regional stakeholders across Product, Operations, Policy, and Support to embed continuous improvement practices, translate insights into transformation opportunities, and build the foundational standards that enable best-in-class experiences. Your Responsibilities - Act as the strategic owner of CX service excellence, accountable for the design, improvement, and scalability of global support operations - Define and evolve the long-term vision for customer service flows, operational governance, and experience frameworks - Serve as the primary CX strategy partner to global and regional teams, influencing cross-functional roadmaps and business prioritization - Own core CX KPIs and ensure performance insights are converted into structural improvements and experience innovation - Lead the implementation of continuous improvement methodologies (e.g., Lean, Six Sigma), embedding them into day-to-day operations - Shape the company's customer insights agenda by integrating VOC into strategic business and product decisions - Guide regional and global benchmarking efforts to maintain DiDi’s experience at a market-leading level - Represent CX Operations in senior forums, influencing leadership decisions, investment planning, and resourcing for key initiatives

In Alibaba, we are committed to provide good experience to both buyer and seller through offering seller & assortment through internal E-commerce network and create business success. Key objective of the this role on M2A Management is to leading the M2A team to optimize the business infrastructure and achieve the GMV goal by organizing Miravia assortment sales in AE platform. Responsibility as but not limited as below for the final goal with the cooperation with collaboration team: - Build up a robust team for M2A business covering Business Planning and Operation of Onboarding, Platform Governance, Promotion, Product & Process and Assortment/Category. - Collaborate with different team from Supply to Traffic to facilitate the business growth by identifying the business opportunity and strategy - Work out solution to enhance the business health and growth including P&L control - Accountable for GMV, P&L, Seller Experience and Buyer Experience performance

Who we are? The SIEMENS Business Unit Motion Control (DI MC) is one of the world's suppliers of motion control products, systems, solutions, and services. With ~20,000 employees in worldwide production, R&D and service locations, MC is close to its customers and established in a wide range of industries. Our worldwide operating plants are pioneers in lean digital manufacturing. We deploy groundbreaking digital technologies to produce, package and deliver powerful motion control technology to the entire world In 2021 we opened the first fully digital native factory in Nanjing: SNCnew! Our mission: Drive Digital Excellence.  Do YOU want to be part of it as our new Segment Production Manager in our Electronic factory in Nanjing? Are YOU keen to drive our Production to the next level of Automation and Digitalization? Do YOU have the aspiration to act as a Lean leader with full responsibility for Production planning and Execution for one of our Production segments? Then you are the right person for us – join us to drive Digital Excellence at SNC new!  Mission of Function? As our Quality Supervision Engineer, you will play a critical role in manufacturing quality management and driving for continuous quality improvement. Embed quality requirements in manufacturing process when very early creating phase, quality risk early control and eliminate with effective usage of quality tools and methodologies to delivery sustainable and preventive manufacturing quality.  What are my responsibilities?  • Production quality / return goods quality KPI management and continue improvement by quality data maintenance and good analysis with quality data system and quality methodologies. • Moderate PFMEA workshop, together with team to identify potential risks and plan measures. • Coordinate and implement on-line audit to ensure effective measures for stable process quality. • Quality assurance for the new products and ensure good quality performance to release for mass run. • Built up Q-requirements into VSM & VAG workshop to install measures at early stage to reduce quality risk. • Transfer Q- requirements to be production Q-control points by control plan or IPQC control. • Driving quality problem solving via Q- methodologies, like 4D/ 8D, decision making when necessary. • Promote quality CIP activities for manufacturing quality continuous improvement  • Lead OOB findings quickly root cause investigation and effective measures taken by 8D method. • Moderate daily Q- meetings to track and push the quality issues solving which are found in production line. • Control and reduce additional quality cost via quality improvement activities. • Work with Team for manufacturing quality issues improvement in customer satisfaction. • Quality benchmark and improvement with sending site.