蚂蚁金服Ant International-Merchant Settlement Operation Specialist-Malaysia
任职要求
• Bachelor's degree with 3 years and above, working experience in fund management, clearing, and settlement operation in global banks/ financial institutions. • Familiarity with the financial industry and priority will be given to those with knowledge of international payment and acquiring business. • Strong learning ability, teamwork skills, and communication skills with good attitude. • Strong risk management awareness and customer service orientation; prior experience in project management and business process optimization is preferred. • Fluent in English with strong written and verbal communication skills, chinese language will be an advantage.
工作职责
• Responsible for merchant settlement operation, including handling daily exceptions, optimizing operation processes, designing product systems, and coordinating with new projects. • Understanding of payment and acquiring business, cross border settlement, foreign exchange, payment clearing, merchant settlement and related basic accounting. • Coordinate with personnel from different departments and teams to conduct in-depth analysis of abnormal issues, identify root causes, and promptly and thoroughly resolve anomalies to prevent recurrence of such issues. • Analyze operational data and generate corresponding summaries to help the team self-assess merchant settlement service quality and staff efficiency. • Identify key areas for improvement and development for manual process or system automation to provide better service for clients and create operational efficiencies.
· Daily responsibilities on entities wise transactional and account level reconciliation on banks and acquirers, investigate and resolve on settlement discrepancies, working closely with customer service on case handling, other supporting functions including but not limited to chargeback, refund, and wallet withdrawal. · Daily monitoring on incoming fund and ensuring sufficient liquidity, on time settlement and remittance to merchants, compliance to safeguarding requirement. · Proper documentation of the responsible entities’ process and SOP, monthly reporting or whenever required to on regulatory, financial, MDR and CFTB. · Review and align on the operational process, perform analysis and identify area of improvement on system enhancement, process excellence, revise SOP etc. ensuring operation is compliance with country regulation. · Cross departments collaboration with business, technology, product and so on to support new project and new channel going LIVE.
· Daily responsibilities on entities wise transactional and account level reconciliation on banks and acquirers, investigate and resolve on settlement discrepancies, working closely with customer service on case handling, other supporting functions including but not limited to chargeback, refund, and wallet withdrawal. · Daily monitoring on incoming fund and ensuring sufficient liquidity, on time settlement and remittance to merchants, compliance to safeguarding requirement. · Proper documentation of the responsible entities’ process and SOP, monthly reporting or whenever required to on regulatory, financial, MDR and CFTB. · Review and align on the operational process, perform analysis and identify area of improvement on system enhancement, process excellence, revise SOP etc. ensuring operation is compliance with country regulation. · Cross departments collaboration with business, technology, product and so on to support new project and new channel going LIVE.
· Daily responsibilities on entities wise transactional and account level reconciliation on banks and acquirers, investigate and resolve on settlement discrepancies, working closely with customer service on case handling, other supporting functions including but not limited to chargeback, refund, and wallet withdrawal. · Daily monitoring on incoming fund and ensuring sufficient liquidity, on time settlement and remittance to merchants, compliance to safeguarding requirement. · Proper documentation of the responsible entities’ process and SOP, monthly reporting or whenever required to on regulatory, financial, MDR and CFTB. · Review and align on the operational process, perform analysis and identify area of improvement on system enhancement, process excellence, revise SOP etc. ensuring operation is compliance with country regulation. · Cross departments collaboration with business, technology, product and so on to support new project and new channel going LIVE.
1. 负责keeta平台商家经营相关产品的运营。Responsible for the operation of merchant management related products on the Keeta platform. 2. 了解行业内通用产品解决方法，洞察商家需求，推进商家产品功能优化。Understand industry-standard product solutions, gain insights into merchant needs, and drive the optimization of merchant product features 3. 建立日常运营机制，不断提升相关产品的使用量和使用效果。Establish daily operation mechanisms to continuously improve the usage and effectiveness of related products.