蚂蚁金服Ant International-Risk Policy and Solution Specialist (to B Product)-Malaysia
任职要求
1. Bachelor's and above degree, at least 3 years’ experience in risk management matters, better to have working experience in merchant risk management or on-line payment risk management. 2. Have risk solution design and project delivery experience in industries including banks, paym…
工作职责
We are looking for a Risk Policy and Operation Solution Manager to support Ant International business growth, ensure the safety of merchant funding account, manage multiple type of risk such as identity fraud, scam, abuse and account take-over, as well as user-experience balance. This role will act as the expert of risk solution, deliver risk assessment and solution to mitigate risk by leveraging Ant Risk capabilities. Job Descriptions: 1. In depth understanding of merchant funding account and cross-board ecommerce market, conduct risk assessment, identify potential risk and design solution to the business team, leveraging Ant risk capabilities to facilitate business goal achievement. 2. Responsible for the solution-based project management, engage internal stakeholders across function such as product and technical teams to ensure risk solution are delivered timely and track the effect of risk solution continuously. 3. Identify new fraud and cybercrime threats by reviewing and investigating suspected/fraud cases, continuous refinement of internal risk control framework, policies, fraud management engine and operation procedures to mitigate risk. 4. Optimizing risk performance and user experience by solution or operation process upgrade continuously.
With Ant's globalization strategy to provide excellent online payment service to SME clients, the candidate should have sense of global business development and strong sensitivity on online Payment and Finance Risk management operation areas. You would have the chance to design the end-to-end Risk Management operation solution about SME clients’ Onboarding and the day to day transition risk monitoring. To better achieve the risk management strategy, you would have the chance to work with the expertise globally to demonstrate how to better mitigate risk during onboarding review and transaction monitoring, and balance customer experience and risk control. At the same time, we would expect you to leading local risk operation systems establishment to facilitate the business growth in a health way. Responsibilities: 1.Understand business and internal product and process,to ensure the Risk operation excellent. 2.Design fraud and AML risk cases investigation method and prepare related for training to Risk team as well as business team. 3.Conduct Customer Due Diligence background investigations in adherence with fraud risk policy and compliance. 4.Work closely with the team to analysis the risk characteristics, customer experience pain points in a systematic way and establish the internal library of Customer Risk Profile. Provide knowledge feedback to risk policies/strategies team to improve operational efficiency and customer experience. 5.Monitor the operation system efficiency, and prepare intelligence reports / circulars for management's review. 6.Coordinate or collaborate with business units to solve the fraud and AML risk case, ensure the business comply with local requirement. 7.Support other ongoing customer risk management solution, including but not limit to, periodically account review, Enhance Due Diligence, etc.
With Ant's globalization strategy to provide excellent online payment service to SME clients, the candidate should have sense of global business development and strong sensitivity on online Payment and Finance Risk management operation areas. You would have the chance to design the end-to-end Risk Management operation solution about SME clients’ Onboarding and the day to day transition risk monitoring. To better achieve the risk management strategy, you would have the chance to work with the expertise globally to demonstrate how to better mitigate risk during onboarding review and transaction monitoring, and balance customer experience and risk control. At the same time, we would expect you to leading local risk operation systems establishment to facilitate the business growth in a health way. Responsibilities: 1.Understand business and internal product and process,to ensure the Risk operation excellent. 2.Design fraud and AML risk cases investigation method and prepare related for training to Risk team as well as business team. 3.Conduct Customer Due Diligence background investigations in adherence with fraud risk policy and compliance. 4.Work closely with the team to analysis the risk characteristics, customer experience pain points in a systematic way and establish the internal library of Customer Risk Profile. Provide knowledge feedback to risk policies/strategies team to improve operational efficiency and customer experience. 5.Monitor the operation system efficiency, and prepare intelligence reports / circulars for management's review. 6.Coordinate or collaborate with business units to solve the fraud and AML risk case, ensure the business comply with local requirement. 7.Support other ongoing customer risk management solution, including but not limit to, periodically account review, Enhance Due Diligence, etc.
We are currently seeking a high calibre professional to join our team in Malaysia as KYC Quality Assurance (Senior Specialist). Job Specification This role is required to operate with a strong commercial focus ensuring alignment to the Bank’s business objectives while adhering to the Bank’s control principles at all times. The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank’s KYC procedures. The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore. Core Responsibilities and Accountability • Execute QA strategy • Drive consistent approach to case completions and quality across local and offshore teams • Test the quality of approved KYC records against the Quality Assurance standards, reviewing the reliability and integrity of data collected and challenging the appropriateness of assumptions made where appropriate, and record results in the case management system • Preparation of QA scorecards in accordance with QA scoring matrix at team and individual levels, and monthly QA report for management reporting • Presents results to key stakeholders, tracks and monitors rectifications to the critical defects identified • Anticipate challenges and initiate solutions in the QA testing process • Review and endorse coaching documentation completed by team lead Others • Provide ongoing SME guidance to support the production teams • Identify key issues, risks and trends relating to output quality and perform root cause analysis; make recommendations for addressing identified deficiencies or improvement to operational processes • Deliver policy trainings and refreshers, as required • Provide support for urgent requests, assist the team in completing ad-hoc projects • Stay updated on industry best practices and emerging technologies in quality assurance and customer service to recommend implementable innovations Leadership & Teamwork • Advocate focus in customer experience at the heart of the team’s operations • Champion agile ways of working across the team • Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent • Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams
1. Work on the end-to-end process for standard and bespoke OTC derivatives, from origination and design to pricing and execution. Collaborate with internal and external partners to develop solutions for target clients； 参与标准化及定制化场外衍生品的全流程工作，包括发起、设计、定价与执行。协同内外部合作伙伴，为目标客户定制解决方案； 2. Collaborate with the GTM team to present product ideas and solutions, discuss trade structure, and drive commercial opportunities. Support trading execution； 与销售团队紧密合作，从产品角度为客户提供交易解决方案、讨论交易构想，并推动业务落地。全流程协助交易落地； 3. Partner with execution to understand the commercial objectives and risk-reward profile, assessing the viability and optimise P&L； 与执行团队协作，理解账目的商业目标及每笔交易的风险回报，评估其商业可行性，以实现公司损益的最大化； 4. Coordinate with cross-functional teams to (1) develop viable transaction structures, (2) ensure regulatory and internal policy compliance, and (3) secure seamless trade execution； 与跨职能团队协调，以（1）设计可行的交易结构，（2）确保符合法规及公司内部政策，并（3）保障交易顺利执行； 5. Collaborate with Execution, Operations, and Product team to support trade lifecycle management for structured products, enhancing system capabilities and operational workflows； 与交易、运营和信息技术团队协作，为结构化产品提供存续期管理支持，以提升系统能力与运营工作流程； 6. Work with other business units across the firm to identify and execute on cross-selling opportunities. 与公司内部其他业务部门积极合作，识别并把握交叉销售的机会。