蚂蚁金服Ant International-Blockchain-based Liquidity Transfer Product Manager-Malaysia
任职要求
1. Expertise in banking/international payment clearing & settlement. Priority given to candidates familiar with SWIFT and major national/regional clearing systems (e.g., China's CNAPS/CIPS, U.S. CHIPS/FEDWIRE, Hong Kong CHATS, EU SEPA/TARGET2). 2. In-depth understanding of global blockchain trends and blockchain financial product standards. 3. Proven experience in customer-facing product design, with knowledge of fintech workflows, business architecture, and regulatory policies. 4. Strong analytical and cross-functional coordination skills, data-driven mindset, and holistic product vision. 5. Team-oriented with resilience under pressure, demonstrating accountability and ownership. 6. Preferred: Background in business/system architecture design. 7. Fluency in English (written/spoken) and cross-cultural communication proficiency.
工作职责
1. Design blockchain-based financial systems aligned with business growth under international compliance frameworks, integrating Ant International's payment and fintech business characteristics. 2. Responsible for requirement analysis, feasibility assessment, and solution design for blockchain-based liquidity allocation products, delivering comprehensive Product Requirement Documents (PRD). 3. Establish standardized blockchain-based fund products, incorporating industry best practices to drive compliant customer-facing blockchain solutions for Ant's global operations. 4. Research industry blockchain service models and promote product commercialization and penetration. 5. Collaborate with technical teams and project managers to ensure efficient delivery of requirements. 6. Oversee end-to-end product development cycles from launch to operation, ensuring timeline adherence and quality control.
1. Setup financial support mechanism to align with blockchain-based business growth under international compliance frameworks 2. Understand the standardized blockchain-based funds product and business model, be able to support Ant International's financial management work with that knowledge, including financial analysis, budget preparation and management, financial forecasting, project support, etc 3. Work closely with business team, and related product team, support commercial blockchain-based product pricing，setup the pricing review mechanism 4. Work closely finance internal team includes but not limited in FOC, reporting tax to ensure blockchain-based product financial compliance at both business unit and legal entity level 5. Support Ant International's financial management work in funds business, including financial analysis, budget preparation and management, financial forecasting, project support, etc 6. Identify the key risks cross the wing to wing funds business process, coordinate related parties to implement risk prevention tasks 7. Research and analysis blockchain industry company’s both business and financial models, build up the measurement framework for blockchain-based business，identify financial opportunities to improve financial result 8. Other ad hoc financial analysis support
The successful candidates will be part of a growing legal team supporting the international business of Ant Digital Technologies, which is undergoing a period of fast-paced development. Job Description: 1. Provide legal support in relation to innovative financing transactions based on blockchain and digital infrastructure as well as other cutting-edge technologies, including, among others, financing structuring, fund raising, structured and derivative products, regulated activities and other web3.0 related regulatory advice. 2. Conduct comprehensive risk assessments, offer solutions from legal perspective, draft and review legal documents, as well as participate in negotiations. 3. Collaborate with internal key-stakeholders and support blockchain based transactions. 4. Conduct theoretical and practical research on emerging legal issues related to the technologies as well as regulations where applicable. 5. Work with internal functions to facilitate effective project process advancement.
The Fintech Client Solutions position is an individual responsible for business development, client relationship management and solution implementation empowered by AI and Blockchain technology in the fund management domain of foreign exchange and B2B/B2C payment. As a key member of Solution Architect team, he or she will work closely with cross-functional teams to understand clients’ business needs, identify tech-based products/services, and ensure the successful delivery of high-quality fund related products and services. Responsibilities: 1.Conduct in-depth analysis of client fund related processes, objectives, and challenges to develop innovative and effective solutions 2.Identify potential clients, make the pitch, maintain client relationships and implement the solution using industry-leading AI and blockchain technologies 3. Work closely with clients and internal stakeholders to define products and services requirements, scope, and functionality 4. Configure the system set-up and parameters according to clients’ needs from time to time 5. Assis in managing the architecture and designing of economy model of new products and services. 6. Collaborate with internal and external teams to ensure seamless integration of products and services 7. Overview product testing, validation, and optimization to ensure high performance, scalability, and security 8. Stay up-to-date with emerging technologies and trends to identify opportunities for innovation and improvement
1. User Growth & Channel Management: Develop and execute global user acquisition strategies through various channels including social media, community, content marketing, partnerships, and online/offline events； 2. Customer Service System Development & Optimization:System Building: Design and establish the company's customer service framework, including but not limited to implementing a ticketing system, knowledge base, community support channels, and SOPs.Team Enablement: Assist in recruiting, training, and enabling a team of support specialists to provide professional, efficient, and multilingual 24/7 customer support.Experience Monitoring: Implement user satisfaction tracking mechanisms (e.g., NPS/CSAT) to continuously monitor and improve support quality and user satisfaction.Feedback Loop: Systematically collect, analyze, and categorize user feedback and common issues. Collaborate closely with product and tech teams to drive product optimization and iteration, creating a positive ""user feedback -> product improvement -> user experience"" cycle； 3. Product Operations & User Retention: Plan and implement operational plans for new feature launches and marketing campaigns (e.g., airdrops, trading competitions). Analyze user behavior data to continuously improve user activity and retention rates； 4. Market Analysis & Insight: Monitor market trends, competitor activities, and user feedback to provide data-driven insights and recommendations for product iteration and operational strategy. 1. 用户增长与渠道管理： 制定并执行全球用户增长策略，通过社交媒体、社区、内容营销、合作伙伴关系及线上/线下活动等多种渠道获取用户； 2. 客户服务体系建设与优化：规划并搭建公司的客户服务体系，包括但不限于建立工单系统、知识库、社区支持渠道和SOP；协助招聘、培训和支持专员团队，确保团队能提供7*24小时、多语言的专业且高效的客户支持。建立用户满意度监测机制（如NPS/CSAT），持续跟踪并提升客服质量和用户满意度。反馈闭环： 系统性地收集、分析并归类用户反馈与常见问题，与产品、技术团队紧密协作，推动产品优化与迭代，形成“用户反馈-产品改进-用户体验提升”的正向循环； 3. 产品运营与用户留存： 策划并执行针对新功能上线、市场活动（如空投、交易竞赛）的运营方案，分析用户行为数据，持续提升用户活跃度与留存率； 4. 市场分析与洞察： 跟踪市场趋势、竞品动态和用户反馈，为产品迭代和运营策略提供数据支持和决策建议。