蚂蚁金服Ant International-Operational Excellence Manager-GBSS

1. Analyze and design overall service and business support systems based on customer value and strategic demands, incorporating insights from industry trends, cross-department communication, and organizational assessments. 2. Design end-to-end service and business support solutions from an AI perspective, addressing cognitive and usage barriers for users and operational bottlenecks in support processes. This includes modules for demand identification, feature exploration, tool processes, channel planning, knowledge content, and quality management. 3. Evaluate and deploy support strategies and capabilities for changes in business, including self-service, human support, and deferred service. Provide support solutions for service design and deployment upgrades. 4. Identify customer obstacles and pain points, and develop service solutions adapted from customer view, continuously improving and optimizing solutions to enhance overall customer experience. 5. Collaborate with product and R&D teams in strategy and capability deployment to ensure smooth delivery and timely results with high quality. 6. Accumulate mechanisms and standards for service design and operations to ensure continuity and inheritance.

1. Analyze and design overall service and business support systems based on customer value and strategic demands, incorporating insights from industry trends, cross-department communication, and organizational assessments. 2. Design end-to-end service and business support solutions from an AI perspective, addressing cognitive and usage barriers for users and operational bottlenecks in support processes. This includes modules for demand identification, feature exploration, tool processes, channel planning, knowledge content, and quality management. 3. Evaluate and deploy support strategies and capabilities for changes in business, including self-service, human support, and deferred service. Provide support solutions for service design and deployment upgrades. 4. Identify customer obstacles and pain points, and develop service solutions adapted from customer view, continuously improving and optimizing solutions to enhance overall customer experience. 5. Collaborate with product and R&D teams in strategy and capability deployment to ensure smooth delivery and timely results with high quality. 6. Accumulate mechanisms and standards for service design and operations to ensure continuity and inheritance.

Core IT China – Cloud Engineer Location: Shanghai, China Level: Bachelor/Master Experience: 5+ years Functional Area: Cloud Engineer (Azure) Background: Computer Science & Software Engineering Travel: TBD Introduction ASML – the world’s leading provider of lithography systems for the semiconductor industry – has prioritized to apply Cloud throughout its IT services landscape. The Cloud Center of Excellence (CCoE) develops and operates a global multi-cloud platform using Microsoft Azure and Google Cloud Platform (GCP). Job Description The Cloud Engineer plays a critical role in shaping the cloud strategy, ensuring system reliability and performance across all cloud initiatives. The Cloud Engineer will be responsible to design and lead the implementation of secure, scalable, and cost-effective cloud infrastructure and services for Core IT China. Responsibilities Drive cloud initiatives including new implementation, migration and collaborate with different business stakeholders Design cloud architecture for infrastructure, platforms, and applications using Azure and align with Cloud Center of Excellence (CCoE) Actively finding the opportunity to define the cloud adoption plans, cloud application design, and cloud management and monitoring strategies Follow the guidelines established by the Cloud Center of Excellence (CCoE) and implement best practice for security, high availability, and compliance across cloud environment Collaborate with DevOps, security and operation teams to integrate cloud solutions into development lifecycle Provide guidance on cloud cost management, performance optimization, and scalability with stakeholders Document cloud architectures, workflows, and security measures for reference and compliance Operations task, using cloud native tools, like Log Analytics, Azure Monitor and Azure Security Center or other monitoring tooling

Process improvement: * Drives HR operation process definition, improvement, and gap analysis of current/future-state processes in partnership with key internal stakeholders; * Identifies process gaps along with a root cause analysis of issues and uses data to make fact-based decisions for process improvement; * Makes process design and development recommendations to standardize, improve, or redesign processes to meet business needs; * Works with cross functional teams to ensure the development of an efficient and scalable end to end process; * Coordinates with process owners and technology owners to define technology requirements to support the process deployment; * Obtains, creates and documents business requirements engaging multiple stakeholders; * Supports Process Owners in making business decisions relating to system implementation, modification, maintenance, etc. Project management: * Creates, manages, and drives regional/cross-country project plans and resources, executing them using appropriate tools and techniques; * Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring;