蚂蚁金服蚂蚁国际-Alipay+ Partner Services & Management Expert-GBSS

We are seeking a dynamic and results-driven Account Manager to support our global partner service management function for Alipay+, the unified wallet gateway connecting global merchants to a wide variety of payment methods used by billions of mobile users through a single integration. Consumers can pay using their preferred method, merchants can engage more customers with AI‑powered digital solutions and tailored rewards, and mobile payment providers can harness our advanced wallet tech to build the next generation of super apps — creating a seamless, innovative ecosystem for all. In this role, you will be responsible for day-to-day partner operations, ensuring smooth service delivery, proactive issue resolution, and strong relationship management across our partnership ecosystem. You will work closely with partners to understand their needs, coordinate internal resources, and drive operational excellence. Key Responsibilities 1. Partner Relationship Management & Operational Support Serve as the primary point of contact for assigned partners, ensuring seamless collaboration and alignment on operational goals. Build strong, trust-based relationships with partner stakeholders. Proactively identify, troubleshoot, and resolve critical operational issues. Ensure high availability and reliability of cross-border payment services for assigned partners. Support onboarding, integration, and ongoing operational activities. Escalate complex matters to appropriate internal teams and drive issues to closure. 2. Product & Process Enhancement： Champion the partner's and end-client's experience. Collaborate with Product and Engineering teams to promote self-service tools and automated platforms, reducing manual effort for partners. Navigate and align priorities across diverse internal teams (Product, Tech, Risk, Compliance) and external partner organizations to deliver integrated operational solutions. 3. AI-Powered Operations Identify and leverage opportunities to integrate AI and machine learning into partner operations for proactive monitoring, churn prevention, and data-driven insights. 4. Reporting & Insights Prepare regular performance reports, partner health checks, and operational dashboards. Surface trends and recommendations for continuous improvement.

About Alipay+: Alipay+ is a global cross-border mobile payment and marketing solution brought by Ant Group, the operator of Alipay—one of the world’s leading digital payment platforms. Launched in 2020, Alipay+ aims to simplify cross-border payments while facilitating seamless and scalable connections between global merchants, local payment methods, and consumers worldwide. It is designed to help merchants enhance their customer experience, reduce operational complexity, and tap into a diverse and growing pool of digital wallet users from various countries and regions. Why Join Alipay+? Global Impact: Collaborate within a diverse ecosystem of merchants, partners, and cutting-edge technologies to drive meaningful outcomes on a global stage. Innovative Leadership: Be at the forefront of digital payments and fintech, designing industry-leading cross-border campaigns. Dynamic Team Environment: Lead multicultural teams and tackle challenges with creativity, ambition, and a commitment to driving global user growth. Key Responsibilities: 1. Cross-Border Marketing Leadership Lead cross-border marketing campaigns that engage diverse consumer segments and business audiences across global markets Drive omnichannel initiatives, including digital marketing, social media, branding, OOH advertising, and IP/sports marketing Align marketing efforts with business objectives and industry trends through close collaboration with internal and external stakeholders 2. User Growth & Demand Generation Create and execute strategic initiatives to boost user acquisition, retention, and engagement for Alipay+ services Partner with operations teams to develop data-driven growth plans that deliver tangible results Leverage branding, creative advertising, and cross-community activations to scale user growth and engagement 3. Digital & Social Media Marketing Implement innovative social media strategies across platforms and regionally relevant networks Build and maintain strong KOL relationships to amplify campaigns and enhance social engagement 4. Branding and Creative Excellence Strengthen Alipay+ branding through culturally relevant, innovative campaigns that enhance brand recall and user preference. Ensure creative assets align with the dual purpose of solidifying brand identity and driving measurable user growth

As a member of the Alipay+ Policy Center, you will be crucial to shaping the future of global payment systems. Our team is responsible for crafting and managing the rules that govern the Alipay+ network, ensuring efficient and low-risk interoperability as we continue to expand partnerships with international wallets, acquirers, and payment systems. What you'll do: 1. Manage the Alipay+ Rule Book: Oversee the comprehensive rule book that governs member participation in the network. This includes rules for everything from member onboarding and business management requirements to transaction flows, fund flows, dispute handling, and risk incidents. 2. Provide Expert Consulting: Serve as a subject matter expert for new and existing business projects. You'll respond to inquiries from business teams and other functional groups, providing critical advice and interpretation of the network's rules during contract negotiations and daily operations. 3. Become an Industry Leader: Gain a unique, high-level perspective on the cross-border payments industry. You will be involved in the most fundamental decision-making processes for all strategic projects at Alipay+, a leading innovator in global payment interoperability.

1. 搭建并迭代财务模型，编制年度预算与季度滚动预测，开展预实差异分析，辅助业务经营规划 2. 搭建经营指标体系，搭建并持续优化月度管理报表，输出经营分析结论，跟踪指标变动影响，提出效率改进方案 3. 配合BD参与合作方的商务谈判，评估合作商业利益 4. 设计并执行合作伙伴激励政策，评估营销活动效益，建立对账机制，处理数据差异 5. 日常财务支持，审阅业务所涉及的财务事项（包括不限于项目立项、采购、合同等），把控财务风险，并根据需要提出合理的优化建议