蚂蚁金服蚂蚁国际-Alipay+ Partner Services & Management Expert-GBSS
任职要求
● Proven track record (8+ years) in senior partner service management, service operations, or a similar role within a global payments scheme, fintech, or financial services environment. ● An Entrepreneurial & Hands-On Mindset: You are a builder, comfortable with ambiguity, and driven to create and scale processes from the ground up. ● Grit & Ownership: Demonstrated resilience and a "get things done" attitude. You take full accountability for your partners' success and operational health. ● A Fighter and a Problem-Solver: Tenacious and relentless in driving issues to resolution, brea…
工作职责
We are seeking a dynamic and results-driven team manger to own and scale our global partner service management function supporting Alipay+, which is the unified wallet gateway, connecting global merchants to a wide variety of payment methods used by billions of mobile users through a single integration. Consumers can pay using their preferred method, merchants can engage more customers with AI‑powered digital solutions and tailored rewards, and mobile payment providers can harness our advanced wallet tech to build the next generation of super apps — creating a seamless, innovative ecosystem for all. This role is pivotal in ensuring the healthly operational performance in the partner lifecycle. You will be the strategic owner of the partner operations management, partner service solutions and drive operational excellence, co-create value, and enhance the overall client experience through our partnership ecosystem. Key Responsibilities: ● Team Leadership & Development: Build, mentor, and lead a high-performing team of partner servcie account managers. ● Strategic Partnership Management: Lead the team to serve as the primary interface and escalation point for our partners, ensuring seamless collaboration and deep alignment on strategic goals/go-to-market strategy. ● Service Excellence & Governance: Define, monitor, and manage the end-to-end service level agreements (SLAs), operational performance, and joint business reviews. ● Client-Centric & Product-Led Strategy: Lead the team to champion the partner's and end-client's experience. Partner internally with Product and Engineering teams to drive the development of self-service tools and automated platforms, empowering partners and reducing manual toll. ● Operational Resilience: Lead the team to proactively identify, mitigate, and resolve critical operational issues, ensuring high availability and reliability of cross-border payment services. ● AI-Powered Innovation: Lead the team to identify and leverage opportunities to integrate AI and machine learning into partner operations for proactive monitoring, churn prevention, and data-driven insights. ● Cross-region Coordination: Masterfully navigate and align priorities across diverse teams including our collaborative teams and external partner organizations to deliver integrated operational solutions.
About Alipay+: Alipay+ is a global cross-border mobile payment and marketing solution brought by Ant Group, the operator of Alipay—one of the world’s leading digital payment platforms. Launched in 2020, Alipay+ aims to simplify cross-border payments while facilitating seamless and scalable connections between global merchants, local payment methods, and consumers worldwide. It is designed to help merchants enhance their customer experience, reduce operational complexity, and tap into a diverse and growing pool of digital wallet users from various countries and regions. Why Join Alipay+? Global Impact: Collaborate within a diverse ecosystem of merchants, partners, and cutting-edge technologies to drive meaningful outcomes on a global stage. Innovative Leadership: Be at the forefront of digital payments and fintech, designing industry-leading cross-border campaigns. Dynamic Team Environment: Lead multicultural teams and tackle challenges with creativity, ambition, and a commitment to driving global user growth. Key Responsibilities: 1. Cross-Border Marketing Leadership Lead cross-border marketing campaigns that engage diverse consumer segments and business audiences across global markets Drive omnichannel initiatives, including digital marketing, social media, branding, OOH advertising, and IP/sports marketing Align marketing efforts with business objectives and industry trends through close collaboration with internal and external stakeholders 2. User Growth & Demand Generation Create and execute strategic initiatives to boost user acquisition, retention, and engagement for Alipay+ services Partner with operations teams to develop data-driven growth plans that deliver tangible results Leverage branding, creative advertising, and cross-community activations to scale user growth and engagement 3. Digital & Social Media Marketing Implement innovative social media strategies across platforms and regionally relevant networks Build and maintain strong KOL relationships to amplify campaigns and enhance social engagement 4. Branding and Creative Excellence Strengthen Alipay+ branding through culturally relevant, innovative campaigns that enhance brand recall and user preference. Ensure creative assets align with the dual purpose of solidifying brand identity and driving measurable user growth
Job Overview: As a Strategic Business Development Manager focused on Alipay+, you will drive the adoption and integration of Alipay+'s cross-border digital payment. This role demands a deep understanding of Alipay+'s technology suite, which connects global brands with mobile-savvy consumers worldwide. The successful candidate will managester strategic key accounts, developing multi-stream business cooperations deeply embedded in each partner's ecosystem. Key Responsibilities: ● Identify and develop strategic partnerships with key stakeholders in major accounts, leveraging Alipay+'s digital payment and digitalization technology solutions. ● Manage comprehensive, long-term relationships with each partner, aiming to embed Alipay+'s solutions across various business streams. ● Navigate and coordinate across multiple digital platforms and services offered by Alipay+ to enhance partner businesses, including mobile payments, e-wallet applications, and cross-border payment functionalities. ● Develop tailored proposals that align with partner needs and Alipay+'s strategic goals, ensuring seamless integration and maximized value from each partnership. ● Stay updated with global e-commerce and payment trends to anticipate shifts in the market and adapt strategies promptly and effectively.
作为专注于Alipay+的战略合作业务经理,你将推动客户与Alipay+跨境数字支付解决方案的合作。该职位要求你深入了解独联体区域支付格局以及Alipay+的支付科技产品,推动Alipay+方案链接全球商家与全球移动消费者。候选人将管理区域内的战略重点客户,推动发展其与公司内部业务线的深度合作。 主要职责: 1. 与客户(包括数字钱包、银行等)建立发展战略合作伙伴关系,推动Alipay+数字支付解决方案与客户相关业务的合作。 2. 内部协调Alipay+的各个业务线和技术服务,整合资源以提供最合适客户的方案,增强合作伙伴关系。 3. 紧跟全球以及区域本地支付趋势,根据合作伙伴需求和痛点以及Alipay+的战略目标,制定定制化方案,确保合作价值最大化。 4. 主要负责独联体区域市场的合作伙伴。 As a Strategic Business Development Manager focused on Alipay+, you will drive the adoption and integration of Alipay+'s cross-border digital payment. This role demands a deep understanding of the Region Payment landscape , and Alipay+'s technology suite, which connects global brands with mobile-savvy consumers worldwide. The successful candidate will manage the strategic key accounts, developing multi-stream business cooperation deeply embedded in each partner's ecosystem. Key Responsibilities: 1. Identify and develop strategic partnerships with key stakeholders in major accounts (including digital wallets, banks, etc) , leveraging Alipay+'s digital payment and digitalization technology solutions. 2. Cultivate comprehensive, long-term relationships with each partner, aiming to embed Alipay+'s solutions across various business streams. 3. Navigate and coordinate across multiple internal digital platforms and tech services offered by Alipay+ to enhance partner businesses, provide actionable insights to shape product and partnerships. 4. Stay updated with global payment trends, and develop tailored proposals that align with partner needs and Alipay+'s strategic goals, ensuring seamless integration and maximized value from each partnership. 5. Primarily responsible for the local market, and may also manage partners in other regions.
Based in Hong Kong, this individual will be the key person of the Hong Kong AML Team to support Ant Group’s Alipay business. We are looking to hire a detail-oriented, hard-working senior compliance professional to join Ant Group. This person will work closely with regulators such as Hong Kong Customs and JFIU, other AML team members, legal, risk management, data privacy and other legal/compliance professionals, as well as Business, Product and Operation teams at Ant Group. The ideal candidate will be a confident self-starter with strong interpersonal and organizational skills, exercise good judgement, experienced in the relevant Anti-Money Laundering (“AML”), Counter-Terrorist Financing (“CTF”), and sanctions in remittance, payments or financial services industry, and with demonstrable ability to effectively and proactively engage and partner with the business in a fast-paced and engaging environment. Responsibilities: 1.Act as the focal point for the oversight of all activities relating to the prevention and detection of AML/Sanctions/CTF in Hong Kong; 2.Provide support / guidance to the senior management to ensure that AML/Sanctions /CTF risks are adequately identified, understood and managed, in particular to communicate key AML/Sanctions /CTF issues including significant compliance deficiencies; 3.Carry out risk assessment at the enterprise level and on products and services offered by Ant Group; 4.Provide support and guidance to the Business Development team in relation to AML/Sanctions /CTF issues; 5.Work with in-house AML product and technology team to select and implement relevant technology solutions; 6.Actively identify and report suspicious transactions by reviewing internal disclosures and act as the main point of contact with the Hong Kong regulators and law enforcement agencies. Implement effective SAR reporting procedures in accordance with the local requirements; 7.Ensure financial crime surveillance and intelligence in country is effective; 8.Develop and review the AML/Sanctions /CTF systems to ensure they remain up-to-date, meet current statutory and regulatory requirements and are effective in managing AML/Sanctions /CTF risks arising from the business; 9.Ensure AML/Sanctions /CTF staff training is adequate, appropriate and effective; 10.Conduct due diligence review on strategic business partner to evaluate potential AML/Sanctions /CTF risks.