蚂蚁金服Ant International-Payment Operations Processor-Malaysia
任职要求
• Excellent communication skills; able to convey information to people clearly and simply via telephone and email. • English speaking: 3 – Professional Working Proficiency or above • Accuracy and attention to detail; noticing errors and missing information and advising the departments responsible for correcting • Ability to identify…
工作职责
• Manage all types of inbound and outbound transaction flows on various online and in-house platforms (BACS, Direct Debits, SWIFT, SEPA, ACH, CHAPS, Faster Payments), ensuring they are processed accurately and within cut offs and SLAs • Support pre and post payment queries and investigations to enhance the customer payment journey • Liaise with internal and external stakeholders including client facing colleagues and our partner banks • Collaborate with senior colleagues to resolve technical payment issues Escalate any client/payment issues with relevant hierarchy • Maintain a friendly and open team attitude that encourages all other employees to approach the team with queries or concerns • Continually develop knowledge of the payments area and industry as a whole Monthly statistical analysis of payment data • Draft and keep updated all process guides and procedure documents to a high standard Assist the team leader/manager in the event of system issues • Take ownership of more complex queries and follow through with the bank to a resolution • Be positive and open to driving change to existing processes and procedures. • Contribute to ideas to improve team efficiency and controls.
1. CDD/KYC Operations & Compliance - Execute end-to end Customer Due Diligence (CDD) and Know Your Customer (KYC) processes for merchants and clients, ensuring adherence to global AML/CFT regulations (e.g., FATF, local regulatory frameworks). - Conduct customer profile assessments, document verification (e.g., entity certificates, UBO identification), and ongoing periodic review etc. - Maintain audit-ready operational records and process document. 2. Operational Efficiency & Automation - Partner with Risk and LCAP Strategy teams to refine KYC/CDD standard, clear bottlenecks and optimize approval rates through data-driven adjustments. - Collaborate with Product/Tech to implement automation tools (e.g., OCR for document processing, RPA/APA for workflow triggers), reducing manual effort - Train frontline staff on CDD/KYC requirements and escalation protocols. - Implementation of Effectiveness Supervision and Inspection: - Identify, evaluate, and monitor various risks in daily business operations. - Conduct special reviews and inspections based on risk. - Timely feedback to management and business departments. Provide data-supported decision-making suggestions. - Offer effective improvement opinions and suggestions to prevent and reduce operational risks in key business and management areas.
We are looking for a Payment Collection Operation Senior Associate to support our Global Payment Collection Operation Team. • Responsible for Global Payment and Collection operations including answering daily queries, investigate and diagnose abnormal transactions, risk controls and SLA assurance. • Monitor payment and collection transaction, identify risks and provide solutions to potential risk event based on the data • Understand needs of clients and business and work closely with stakeholders to streamline operation processes • Responsible for improving the automation and efficiency of operations and client experience. • Evaluate the operation issues for new business scenarios or products, deliver on requirements and lead implementation • Implement SOP(Standard Operation Procedure) for new scenarios, regulatory requirements and product/system upgrades • Other adhoc tasks as required
Ant International Legal Department is seeking an experienced attorney to provide support for its global payment business operations. The role will be based in Kuala Lumpur, Malaysia and will primarily support an innovative team that develops and manages new products for the global payment business. The successful candidate must have outstanding legal and communication skills, an ability to anticipate the needs of an innovative, sophisticated and fast-paced business and the flexibility to simultaneously manage and deliver on a wide range of projects. This is an excellent opportunity for a candidate looking to work with an exceptional group of legal and business professionals in a dynamic environment. Job description 1. Provide primary legal support and advice to the international global payment and remittance team on a wide variety of cross-border and domestic legal and regulatory matters, including drafting, negotiating and reviewing contracts, conducting legal analysis on new product initiatives and advising on legal and regulatory developments in relation to payment and cross-border remittance. 2. Working closely with compliance, AML & sanctions, privacy, IP and litigation teams to ensure regulatory risks are properly managed. 3. Working closely with other internal stakeholders from other jurisdictions and multiple disciplines, including business development, finance, foreign exchange, tax, risk, funds and operations. 4. Supporting the internal review and approval processes for new strategic initiatives. 5. Managing legal policies and procedures for the payment and remittance business. 6. Escalating issues, as appropriate, and partnering collaboratively with other team members to support Ant International.
Ant International Legal Department is seeking an experienced attorney to provide support for its global payment business operations. The role will be based in Kuala Lumpur, Malaysia and will primarily support an innovative team that develops and manages new products for the global payment business. The successful candidate must have outstanding legal and communication skills, an ability to anticipate the needs of an innovative, sophisticated and fast-paced business and the flexibility to simultaneously manage and deliver on a wide range of projects. This is an excellent opportunity for a candidate looking to work with an exceptional group of legal and business professionals in a dynamic environment. Job description 1. Provide primary legal support and advice to the international global payment and remittance team on a wide variety of cross-border and domestic legal and regulatory matters, including drafting, negotiating and reviewing contracts, conducting legal analysis on new product initiatives and advising on legal and regulatory developments in relation to payment and cross-border remittance. 2. Working closely with compliance, AML & sanctions, privacy, IP and litigation teams to ensure regulatory risks are properly managed. 3. Working closely with other internal stakeholders from other jurisdictions and multiple disciplines, including business development, finance, foreign exchange, tax, risk, funds and operations. 4. Supporting the internal review and approval processes for new strategic initiatives. 5. Managing legal policies and procedures for the payment and remittance business. 6. Escalating issues, as appropriate, and partnering collaboratively with other team members to support Ant International.