蚂蚁金服Ant International-Payment Operations Processor-Malaysia
任职要求
• Excellent communication skills; able to convey information to people clearly and simply via telephone and email. • English speaking: 3 – Professional Working Proficiency or above • Accuracy and attention to detail; noticing errors and missing information and advising the departments responsible for correcting • Ability to identify…
工作职责
• Manage all types of inbound and outbound transaction flows on various online and in-house platforms (BACS, Direct Debits, SWIFT, SEPA, ACH, CHAPS, Faster Payments), ensuring they are processed accurately and within cut offs and SLAs • Support pre and post payment queries and investigations to enhance the customer payment journey • Liaise with internal and external stakeholders including client facing colleagues and our partner banks • Collaborate with senior colleagues to resolve technical payment issues Escalate any client/payment issues with relevant hierarchy • Maintain a friendly and open team attitude that encourages all other employees to approach the team with queries or concerns • Continually develop knowledge of the payments area and industry as a whole Monthly statistical analysis of payment data • Draft and keep updated all process guides and procedure documents to a high standard Assist the team leader/manager in the event of system issues • Take ownership of more complex queries and follow through with the bank to a resolution • Be positive and open to driving change to existing processes and procedures. • Contribute to ideas to improve team efficiency and controls.
With Ant's globalization strategy to provide excellent online payment service to SME clients, the candidate should have sense of global business development and strong sensitivity on online Payment and Finance Risk management operation areas. You would have the chance to design the end-to-end Risk Management operation solution about SME clients’ Onboarding and the day to day transition risk monitoring. To better achieve the risk management strategy, you would have the chance to work with the expertise globally to demonstrate how to better mitigate risk during onboarding review and transaction monitoring, and balance customer experience and risk control. At the same time, we would expect you to leading local risk operation systems establishment to facilitate the business growth in a health way. Responsibilities: 1.Understand business and internal product and process,to ensure the Risk operation excellent. 2.Design fraud and AML risk cases investigation method and prepare related for training to Risk team as well as business team. 3.Conduct Customer Due Diligence background investigations in adherence with fraud risk policy and compliance. 4.Work closely with the team to analysis the risk characteristics, customer experience pain points in a systematic way and establish the internal library of Customer Risk Profile. Provide knowledge feedback to risk policies/strategies team to improve operational efficiency and customer experience. 5.Monitor the operation system efficiency, and prepare intelligence reports / circulars for management's review. 6.Coordinate or collaborate with business units to solve the fraud and AML risk case, ensure the business comply with local requirement. 7.Support other ongoing customer risk management solution, including but not limit to, periodically account review, Enhance Due Diligence, etc.
Ant International Legal Department is seeking an experienced attorney to provide support for its global payment business operations. The role will be based in Kuala Lumpur, Malaysia and will primarily support an innovative team that develops and manages new products for the global payment business. The successful candidate must have outstanding legal and communication skills, an ability to anticipate the needs of an innovative, sophisticated and fast-paced business and the flexibility to simultaneously manage and deliver on a wide range of projects. This is an excellent opportunity for a candidate looking to work with an exceptional group of legal and business professionals in a dynamic environment. Job description 1. Provide primary legal support and advice to the international global payment and remittance team on a wide variety of cross-border and domestic legal and regulatory matters, including drafting, negotiating and reviewing contracts, conducting legal analysis on new product initiatives and advising on legal and regulatory developments in relation to payment and cross-border remittance. 2. Working closely with compliance, AML & sanctions, privacy, IP and litigation teams to ensure regulatory risks are properly managed. 3. Working closely with other internal stakeholders from other jurisdictions and multiple disciplines, including business development, finance, foreign exchange, tax, risk, funds and operations. 4. Supporting the internal review and approval processes for new strategic initiatives. 5. Managing legal policies and procedures for the payment and remittance business. 6. Escalating issues, as appropriate, and partnering collaboratively with other team members to support Ant International.
• Perform fee reconciliation with card scheme billing and invoice to ensure accuracy and evaluation of any discrepancies. • Monitors and analyzes cost performance of interchange and scheme fee, providing support on data analysis. • Participate in the development, optimization & documentation of operational processes. • Other related duties assigned as needed.
1. Handle end to end finance related matters for the integration of third-party payment channels to support business requirements, including (but not limited to): - Contribute to the assessment process for channel partners onboarding and channels contractual terms review; -Provide requirements and coordinate with relevant teams (business, product, technology etc.) for the development/enhancement of internal system capabilities for computation of channel cost (where required); -Assist with configuration and testing (UAT) of system functionality for the implementation of financial system integration solutions. -Assist in ensure stability of operational function at initial go live stage of the integration including handling reconciliation of channel fees charges etc. before handling to relevant operational function team. 2. To design and implement standard operation procedure surrounding operational processes relevant to the onboarding of third-party payment solution providers. 3. Take ownership to proactively identify risks in the existing systems and processes to implement the necessary controls and improvements to minimize and mitigate risks through the collaboration with the relevant teams. 4. Monitors and analyzes cost performance of payment channels, providing support on data analysis and reporting of payment channels cost (as required). 5. Participate in operational/business initiatives for any enhancement as required.