蚂蚁金服Ant International-Merchant & Client Operations Excellence Manager-Malaysia
任职要求
- Experience: 8+ years in FinTech, banking, or payment operations with proven expertise in CDD/KYC, AML frameworks (e.g. OFAC), and cross-border payment compliance. - Data Sensitivity: Strong data sensitivity, with the ability to identify problems and improve and solve them using practical operational methods. Advanced analytics proficiency preferred - Personal Qualities: Passionate, strong learner, strong sense of responsibility, excellent communication, and teamwork skills. - Resilience: Strong self-motivation, with the ability to handle stress and pressure.
工作职责
1. CDD/KYC Operations & Compliance - Execute end-to end Customer Due Diligence (CDD) and Know Your Customer (KYC) processes for merchants and clients, ensuring adherence to global AML/CFT regulations (e.g., FATF, local regulatory frameworks). - Conduct customer profile assessments, document verification (e.g., entity certificates, UBO identification), and ongoing periodic review etc. - Maintain audit-ready operational records and process document. 2. Operational Efficiency & Automation - Partner with Risk and LCAP Strategy teams to refine KYC/CDD standard, clear bottlenecks and optimize approval rates through data-driven adjustments. - Collaborate with Product/Tech to implement automation tools (e.g., OCR for document processing, RPA/APA for workflow triggers), reducing manual effort - Train frontline staff on CDD/KYC requirements and escalation protocols. - Implementation of Effectiveness Supervision and Inspection: - Identify, evaluate, and monitor various risks in daily business operations. - Conduct special reviews and inspections based on risk. - Timely feedback to management and business departments. Provide data-supported decision-making suggestions. - Offer effective improvement opinions and suggestions to prevent and reduce operational risks in key business and management areas.
1.负责商家端相关产品工具运营，包括但不限于需求收集、功能规划、行业对标分析等工作，识别关键卡点或机会点，推动产品开发或者迭代，提升商家经营效率和管理效率； 2.管理产品项目流程，协调销售、产品、技术团队和其他相关部门完成产品功能开发或优化，帮助更高效地达成业务目标； 3.开展产品功能培训和推广，制定全面的产品培训手册，协助商家掌握产品使用方法。 1.Responsible for the merchant-related product tools operations, including but not limited to demand collection, feature planning, industry benchmark analysis, identify key bottlenecks or opportunities, drive product development or iteration, and boost merchant operational and managerial efficiency. 2.Oversee the product project workflow, liaise with sales, product, tech teams and other related departments to develop or improve product features, helping to achieve business objectives more efficiently. 3.Lead product feature training and promotion, develop a comprehensive product training guide, and support merchants in mastering product usage.
1.营销活动配置与上线支持：根据总部及本地市场策略，协助配置、发布并维护各类线上营销活动，确保活动上线流程顺畅； 2.活动执行效果检核：定期检查线上活动在线情况，及时发现和反馈活动执行中存在的问题，并协调相关团队进行优化； 3.竞争信息支持：定期收集并整理市场主要玩家的营销活动、促销策略、价格政策等相关信息。输出竞争分析报告，为营销策略调整提供参考支持； 4.基础数据分析支持：协助进行营销活动效果的基础数据统计与分析，如活动曝光、转化、参与率等。支持团队完成活动复盘和优化建议； 5.跨部门协作：与产品、运营、数据等团队紧密配合，确保营销活动从配置到执行的流程闭环。根据业务需求，协助完成临时项目或专项任务支持； 1.Campaign Setup and Launch Support:Assist in configuring, launching, and maintaining various online marketing campaigns based on both headquarters and local market strategies. Ensure smooth execution of campaign launch processes. 2.Campaign Execution Monitoring:Regularly check the live status and performance of online campaigns. Identify and report any execution issues in a timely manner, and coordinate with relevant teams for optimization. 3.Competitive Intelligence Support:Collect and organize information on key competitors’ marketing campaigns, promotional strategies, pricing policies, and other relevant activities. Produce competitive analysis reports to support marketing strategy adjustments. 4.Basic Data Analysis Support:Assist in basic data collection and analysis of marketing campaign performance, such as impressions, conversions, and participation rates. Support the team in campaign reviews and optimization recommendations. 5.Cross-functional Collaboration:Work closely with Product, Operations, Data, and other teams to ensure smooth end-to-end execution of marketing campaigns. Provide support for ad-hoc projects or special tasks as required by business needs.
对商户质量，活跃与单产负责。 -签约规划。分析商户表现，识别并规划商户在不同维度下的商户增长方向，引导BD团队高效获取价值商户。 -运营政策。通过运营政策调整，引导商户实现高质量的信息呈现，解决商户问题，促进商户活跃与单产提升，确保商户在平台健康运营。 -商户营销。制定商家营销策略，撬动商家补贴资源投入，联动BD团队推动落地。 -蜂窝竞争。建立作战地图，制定优质商户独家策略，商户活动对标，提升蜂窝市占。 -协同配合。与D侧协同供需平衡，优化配送体验。
对商户的数量，活跃与单产负责 签约规划。分析商户表现，识别并规划商户在不同维度下的增长方向，引导BD团队高效获取价值商户。 运营政策。通过运营政策调整，引导商户实现高质量的信息呈现，解决商户问题，促进商户活跃与单产提升，确保商户在平台健康运营。 商户营销。制定商家营销策略，撬动商家补贴资源投入，联动BD团队推动落地。 蜂窝竞争。建立作战地图，制定优质商户独家策略，商户活动对标，提升蜂窝市占。 目标与预算。规划预算分配，通过建议目标，建立与配合部门的联动，评估与复盘策略效率。 协同配合。与D侧协同供需平衡，优化配送体验。