蚂蚁金服蚂蚁国际-HR Business Partner-广州
任职要求
● Above 5 years of HR business partnering experience, highly preferred in financial or technology industry. ● Familiar with the daily management workflow of human resources, understand and master various management tools, technologies and resources of human resources. ● Have a strong sense of responsibility and principle, good interpersonal communication and coordination skills, and good learning ability. ● Good knowledge of leading practices in multiple HR disciplines e.g. talent development, performance management and communication, people retention and reward philosophies, people data analytics. ● Excellent interpersonal skills and solid experience of positively influencing and collaborating with business leaders and employees. ● Fluent in written and spoken English.
工作职责
● Partner with business departments under diverse remit, design and deliver organization strategies based on in-depth business understandings. ● Foster the organization development in both local and regional context and be actively involved into framework, policy or infrastructure design across diverse subject matters including but not limited to talent acquisition, training and development, performance management as well as employee relations. ● Act as Subject Matter Expert and provide timely HR advice to key stakeholders, support the development of local COE functions with local insights and market best practice. ● Drive the implementation of multiple HR initiatives and processes while ensure quality services and experience at all levels. ● Through close interaction with key leadership as well as employees at all levels, establish effective and diversified communication framework in the organization, create an atmosphere of trust and goodwill, and promote company culture.
负责客服中心员工的业务知识、流程及技能培训，确保培训内容的有效传达与落地； 设计、开发和优化培训课程及教材，参与培训流程的设计与标准化管理； 组织并实施新员工入职培训、在岗技能提升培训等各类培训项目； 跟踪和评估培训期员工的绩效表现，收集并反馈学员在培训期内的学习与工作表现，协助制定改进措施； 定期对培训材料进行本地化调整和内容更新，协助知识库的建设与维护； 为一线客服人员提供疑难问题解答和业务支持，帮助其快速提升服务能力； 统计、分析培训相关数据（如通过率、满意度等），输出培训效果分析报告，为持续培训优化提供依据； 与运营、质检、HR等相关部门密切合作，协同推进培训相关项目，确保培训与业务紧密结合； 宣导公司客户服务标准和流程，提升客服团队服务一致性和专业度； 完成团队交办的其他培训相关工作。 Deliver business knowledge, processes, and skills training to customer service center staff, ensuring effective communication and implementation of training content. Design, develop, and optimize training courses and materials; participate in the design and standardization of training processes. Organize and implement various training programs, including new employee onboarding and on-the-job skill enhancement training. Track and evaluate the performance of employees during the training period, collect and provide feedback on their learning and work performance, and assist in formulating improvement measures. Regularly localize and update training materials to meet the needs of different regions and business lines; assist in building and maintaining the knowledge base. Provide support and answer questions for frontline customer service staff, helping them quickly improve their service capabilities. Collect, analyze, and report on training-related data (such as pass rates, satisfaction, etc.) to support continuous training improvement. Collaborate closely with other departments (such as Operations, Quality Assurance, HR, etc.) to ensure successful implementation of training projects. Promote company customer service standards and processes to enhance the professionalism and consistency of the service team. Complete other training-related tasks assigned by the team.
This position will be an integral enabler of the mission of the Business Unit. In this position you will partner with the senior leaders in the organization along with their respective leadership teams to develop and execute the HR strategies that champion organizational and people effectiveness. You will think strategically as well as roll up your sleeves and dive deep into practical application. You must understand business priorities and translate them into an HR agenda that supports the business as it grows rapidly. At NVIDIA, the HR Business Partner also serves as a liaison between the business and the central corporate teams to assess the human resources needs in areas such as performance management, employee relations, compensation, career development and leadership development. In addition, you will be responsible for: • Work with assigned BU and senior management teams to understand business strategies, diagnose current organization performance, and develop/implement plans to build needed organization capabilities and support bold growth. • Partner with the business on organizational design, talent management and building management bench strength • Leading end to end OD & Learning initiative and programs from gap analysis to best practices solutions • Serve as an advisor and coach to managers and employees on a variety of people issues • Review and analyze business metrics including data on retention and employee experience to recommend systemic improvements • Partner with the business to lead annual review processes which focus on performance management and talent development • Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling • Participate in BU leadership team meetings and contribute as a business leader • Be a key member of the HRBP team helping to develop world-class HR capabilities • Work with line managers and employees to address various employee issues, fairly representing all interests • Work with business groups to assess, create and implement innovative solutions for a variety of employee engagement initiatives within the client group • Drive teamwork within Global HR to provide excellent HR service delivery
The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. Responsibilities: · Conducts regular meetings with respective business units. · Consults with line management, providing HR guidance when appropriate. · Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies. · Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. · Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. · Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). · Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. · Provides HR policy guidance and interpretation. · Performs other related duties as assigned.
● Partner with business departments under diverse remit, design and deliver organization strategies based on in-depth business understandings. ● Foster the organization development in both local and regional context and be actively involved into framework, policy or infrastructure design across diverse subject matters including but not limited to talent acquisition, training and development, performance management as well as employee relations. ● Act as Subject Matter Expert and provide timely HR advice to key stakeholders, support the development of local COE functions with local insights and market best practice. ● Drive the implementation of multiple HR initiatives and processes while ensure quality services and experience at all levels. ● Through close interaction with key leadership as well as employees at all levels, establish effective and diversified communication framework in the organization, create an atmosphere of trust and goodwill, and promote company culture.