蚂蚁金服蚂蚁国际-HR Business Partner-上海
任职要求
● Above 5 years of HR business partnering experience, highly preferred in financial or technology industry. ● Familiar with the daily management workflow of human resources, understand and master various management tools, technologies and resources of human resources. ● Have a strong sense of responsibility and principle, good interpersonal communication and coordination skills, and good learning ability. ● Good knowledge of leading practices in multiple HR disciplines e.g. talent development, performance management and communication, people retention and reward philosophies, people data analytics. ● Excellent interpersonal skills and solid experience of positively influencing and collaborating with business leaders and employees. ● Fluent in written and spoken English.
工作职责
● Partner with business departments under diverse remit, design and deliver organization strategies based on in-depth business understandings. ● Foster the organization development in both local and regional context and be actively involved into framework, policy or infrastructure design across diverse subject matters including but not limited to talent acquisition, training and development, performance management as well as employee relations. ● Act as Subject Matter Expert and provide timely HR advice to key stakeholders, support the development of local COE functions with local insights and market best practice. ● Drive the implementation of multiple HR initiatives and processes while ensure quality services and experience at all levels. ● Through close interaction with key leadership as well as employees at all levels, establish effective and diversified communication framework in the organization, create an atmosphere of trust and goodwill, and promote company culture.
Lead the design, re-engineering, and standardization of end-to-end HR processes (e.g., onboarding, offboarding, benefits administration) to maximize efficiency, scalability, and compliance. Partner with senior HR leadership and legal counsel to mitigate risk and ensure policy consistency across all business units. Foster strong collaboration with cross-functional teams (IT, Finance, Legal) to ensure HR processes are seamlessly integrated and operationally sound. Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure process effectiveness. Implement and manage a comprehensive quality audit framework to regularly assess the accuracy, efficiency, and compliance of all HR operational activities in the managing countries. Lead, mentor, and develop a high-performing team of HR Operations. Manage team workload, prioritize projects, and optimize resource allocation to meet departmental goals.
Ensure sustainable contribution to business performance and target achievement by transforming business strategy and targets into with HR targets and tailor-made HR solutions, drive, steer and facilitate change management as well as organizational, talent and leadership attraction, development and retention. 1. Drive organizational effectiveness which including organization design, capability building, the establishment of org efficiency evaluation solution and subsequent management work. 2. Be a partner with global business department, understand business strategy and promote effective planning and implementation of org and human resource strategy in business department. 3. Analyze workforce information and employment issues, provide consultations to business department in HR policies and procedures. 4. Work with local business department to manage employee relationship and engagement. 5. Lead HR initiatives and programs specific for business department to support business need, and support in other HR activities if required
负责客服中心员工的业务知识、流程及技能培训，确保培训内容的有效传达与落地； 设计、开发和优化培训课程及教材，参与培训流程的设计与标准化管理； 组织并实施新员工入职培训、在岗技能提升培训等各类培训项目； 跟踪和评估培训期员工的绩效表现，收集并反馈学员在培训期内的学习与工作表现，协助制定改进措施； 定期对培训材料进行本地化调整和内容更新，协助知识库的建设与维护； 为一线客服人员提供疑难问题解答和业务支持，帮助其快速提升服务能力； 统计、分析培训相关数据（如通过率、满意度等），输出培训效果分析报告，为持续培训优化提供依据； 与运营、质检、HR等相关部门密切合作，协同推进培训相关项目，确保培训与业务紧密结合； 宣导公司客户服务标准和流程，提升客服团队服务一致性和专业度； 完成团队交办的其他培训相关工作。 Deliver business knowledge, processes, and skills training to customer service center staff, ensuring effective communication and implementation of training content. Design, develop, and optimize training courses and materials; participate in the design and standardization of training processes. Organize and implement various training programs, including new employee onboarding and on-the-job skill enhancement training. Track and evaluate the performance of employees during the training period, collect and provide feedback on their learning and work performance, and assist in formulating improvement measures. Regularly localize and update training materials to meet the needs of different regions and business lines; assist in building and maintaining the knowledge base. Provide support and answer questions for frontline customer service staff, helping them quickly improve their service capabilities. Collect, analyze, and report on training-related data (such as pass rates, satisfaction, etc.) to support continuous training improvement. Collaborate closely with other departments (such as Operations, Quality Assurance, HR, etc.) to ensure successful implementation of training projects. Promote company customer service standards and processes to enhance the professionalism and consistency of the service team. Complete other training-related tasks assigned by the team.
Ant International, to be the most innovative and trusted digital partner to bring inclusive growth to all. With headquarters in Singapore and main operations across Asia, Europe, the Middle East and Latin America, Ant International is a leading global digital payment, digitization and financial technology provider focused on enabling inclusive growth through continuous innovation and extensive collaboration. We are looking for a talent development senior specialist for our Global HR team. Your key responsibilities are 1. Understand the business and organization strategies, define the talent challenges and apply to talent program’s design. 2. Responsible for global talent programs design and delivery, such as global leadership develop, professional skills develop and others. Measure the effectiveness and optimize the program design. 3. Develop, cultivate and awards internal trainers. 4. Develop external talent agencies and co-create with agency on program and content design.