蚂蚁金服Ant International-Foreign Exchange Specialist (Operations)-Malaysia

• Responsible for merchant settlement operation, including handling daily exceptions, optimizing operation processes, designing product systems, and coordinating with new projects. • Understanding of payment and acquiring business, cross border settlement, foreign exchange, payment clearing, merchant settlement and related basic accounting. • Coordinate with personnel from different departments and teams to conduct in-depth analysis of abnormal issues, identify root causes, and promptly and thoroughly resolve anomalies to prevent recurrence of such issues. • Analyze operational data and generate corresponding summaries to help the team self-assess merchant settlement service quality and staff efficiency. • Identify key areas for improvement and development for manual process or system automation to provide better service for clients and create operational efficiencies.

1. FX & Wealth Product Campaign Management a. Activity planning and execution of FX related campaigns, including online and offline promotions, customer engagement initiatives and market expansion projects. b. Campaign evaluation and optimization: Utilize data analysis tools to monitor and evaluate effective-ness of campaigns, optimize strategies based on data feedback to continuously enhance impact and conversion rates. 2. FX & Wealth Product Library Management and Training a. Update and optimize customer guides and internal training materials for FX & Wealth related products, ensure accuracy of such material. b. Improve front-line teams’ familiarity with FX & Wealth products through high-quality training. 3. Frontline Support and Collaboration a. Daily Q&A: Serve as core support for the front-line teams by addressing daily operational queries relating to client transactions and providing professional guidance on use of FX & Wealth related products. b. Sales process optimization: Collaborate closely with frontline teams to streamline workflows, improve efficiency, and enhance customer response times, ensuring smooth and effective end-to-end operations. 4. FX Risk Monitoring and Operation a. Monitor daily foreign exchange pricing and dealing alerts, monitor anomalies in quotes, trading behaviors, and market fluctuations. b. Risk handling and reporting: Promptly resolving and reporting of risk incidents to relevant stakeholders, assist in developing mitigation plans, and ensure proper resolution to maintain business stability.

1. Work closely with internal stakeholders to define and implement the optimal FX solutions that support business needs and objectives. 2. Drive and implement sustainable processes to ensure seamless FX trading execution with banks and financial institutions. 3. Partner with tech team to implement and enhance FX systems and tools, ensuring smooth execution and automation of transactions. 4. Work closely with internal stakeholders to identify potential FX and liquidity risk, develop strategies to mitigate or minimize these risks effectively. 5. Collaborate with Product and Tech team to develop and adhere to an effective control framework that fully meets Audit, Compliance and Regulatory requirements; i.e. delivery of periodic presentations to external regulators. 6. Shape and build standardized and sustainable operational workflow and service standards for newly launched product/production variations. 7. Build and maintain strong relationships with key stakeholders (i.e. Business, Technology, Finance/PCG, Operations), ensuring seamless communication and understanding of FX requirements. 8. High level of focus on digitization, automation and elimination of manual touch points (MTP).· 9. Cultivate a robust service and control environment.

1. Responsible for the planning and design of FX products, including quoatation, currency exchange, and international payment solutions, delivering innovative and high-quality forex services for global users 2. Collaborate with technical, operations, and marketing teams to create PRDs and ensure on time delivery. 3. Build strong FX channels with banks or finance institutions, maintaining and expanding the FX business ecosystem 4. Monitor the operational data and market feedback of FX products, identify potential user needs, and optimize user experience.