蚂蚁金服蚂蚁数字科技-数字科技线-Product Operations Manager
任职要求
1. Financial Expertise: Bachelor's degree or higher in Finance, Economics, Business, or a related field is preferred. Must possess a deep understanding of financial markets and products, particularly in contexts relevant to DeFi and tokenized assets； 2. Web3 Knowledge & Passion: Deep understanding and passion for blockchain, cryptocurrency and Defi. Must be proficient with Web3 wallets, smart contracts, and common DApps. Prior operational or investment experience in this field is a significant advantage； 3. Exceptional English Proficiency: Fluent spoken English and native-level or near-native written English skills are mandatory. You must be able to conduct international business meetings, write professional English market content and user…
工作职责
1. User Growth & Channel Management: Develop and execute global user acquisition strategies through various channels including social media, community, content marketing, partnerships, and online/offline events； 2. Customer Service System Development & Optimization:System Building: Design and establish the company's customer service framework, including but not limited to implementing a ticketing system, knowledge base, community support channels, and SOPs.Team Enablement: Assist in recruiting, training, and enabling a team of support specialists to provide professional, efficient, and multilingual 24/7 customer support.Experience Monitoring: Implement user satisfaction tracking mechanisms (e.g., NPS/CSAT) to continuously monitor and improve support quality and user satisfaction.Feedback Loop: Systematically collect, analyze, and categorize user feedback and common issues. Collaborate closely with product and tech teams to drive product optimization and iteration, creating a positive ""user feedback -> product improvement -> user experience"" cycle； 3. Product Operations & User Retention: Plan and implement operational plans for new feature launches and marketing campaigns (e.g., airdrops, trading competitions). Analyze user behavior data to continuously improve user activity and retention rates； 4. Market Analysis & Insight: Monitor market trends, competitor activities, and user feedback to provide data-driven insights and recommendations for product iteration and operational strategy. 1. 用户增长与渠道管理： 制定并执行全球用户增长策略，通过社交媒体、社区、内容营销、合作伙伴关系及线上/线下活动等多种渠道获取用户； 2. 客户服务体系建设与优化：规划并搭建公司的客户服务体系，包括但不限于建立工单系统、知识库、社区支持渠道和SOP；协助招聘、培训和支持专员团队，确保团队能提供7*24小时、多语言的专业且高效的客户支持。建立用户满意度监测机制（如NPS/CSAT），持续跟踪并提升客服质量和用户满意度。反馈闭环： 系统性地收集、分析并归类用户反馈与常见问题，与产品、技术团队紧密协作，推动产品优化与迭代，形成“用户反馈-产品改进-用户体验提升”的正向循环； 3. 产品运营与用户留存： 策划并执行针对新功能上线、市场活动（如空投、交易竞赛）的运营方案，分析用户行为数据，持续提升用户活跃度与留存率； 4. 市场分析与洞察： 跟踪市场趋势、竞品动态和用户反馈，为产品迭代和运营策略提供数据支持和决策建议。
1. Spearhead and manage the operation of TG, X, Discord, and other social media platforms, build a community operation system, and ensure continuous user growth； 2. Collaborate with the product team to analyze user and needs uncover potential product opportunities； 3. Monitor and analyze media placement data, deliver regular reports, and propose improvement suggestions； 4. Coordinate with internal teams and external partners to ensure smooth project progress； 5. Research and track the latest overseas media trends to maintain the innovation and foresight of strategies. 1. 搭建并管理TG、X、Discord等社交媒体的运营，搭建社群运营体系，保障用户持续增长； 2. 与产品协同，从用户需求当中分析并且挖掘可能的产品机会； 3. 监控和分析媒体投放数据，提供定期报告并提出改进建议； 4. 协调内部团队和外部合作伙伴，推动项目的顺利进行； 5. 研究和跟踪最新的海外媒体投放趋势，确保策略的前瞻性和创新性。
1. Technical Strategy & Architecture: Own the overall technical architecture design, technology selection, and evolution plan for the Web3 wallet APP. Develop and execute a long-term technical roadmap； 2. 0-to-1 Product Development: Lead the entire development lifecycle of the wallet APP, including requirements analysis, system design, development, testing, launch, and continuous iteration, ensuring high-quality project delivery； 3. Blockchain Integration & Innovation:Possess deep expertise in interacting with multiple public chains, responsible for integrating and managing blockchain nodes, and optimizing on-chain transaction speed and success rates.Have an in-depth understanding of the technical details of interacting with DeFi protocols, including smart contract invocation, signing, Gas optimization, and security audit points. Lead the team to implement secure and reliable complex features like DeFi and Staking.Explore and integrate cutting-edge technologies such as Account Abstraction, and cross-chain bridges to enhance product competitiveness； 4. Security & Performance Assurance: Establish the highest standards for secure coding practices and security audit processes. Bear ultimate technical responsibility for the security of core modules like private key/mnemonic management and transaction signing. Continuously optimize APP performance and user experience； 5. Team Building & Management: Recruit, mentor, and manage a high-performing technical team, including front-end, back-end, mobile, and blockchain engineers. Foster a positive and collaborative technical culture； 6. Cross-functional Collaboration: Work closely with Product, Operations, and Design teams to translate business requirements into technical solutions. Provide technical input for company-level strategic decisions. 1. 技术战略与架构设计： 负责Web3钱包APP的整体技术架构设计、技术选型与演进规划，制定长期的技术发展路线图； 2. 从0到1的产品研发： 主导钱包APP的整个开发生命周期，包括需求分析、系统设计、开发、测试、上线及持续优化，确保项目高质量交付； 3. 区块链技术集成与创新：精通与多条公链的交互原理，负责集成和管理各类区块链节点，优化链上交易速度与成功率。深度理解与DeFi协议交互的技术细节，包括智能合约的调用、签名、Gas优化、以及安全审计要点，带领团队实现安全可靠的DeFi、Staking等复杂功能。探索和集成前沿技术，如账户抽象、跨链桥等，提升产品竞争力； 4. 安全与性能保障： 建立最高标准的安全编码规范和安全审计流程。对私钥/助记词管理、交易签名等核心模块的安全性负最终技术责任。持续优化APP性能与用户体验； 5. 团队建设与管理： 组建、培养和管理一支高效的技术团队，包括前端、后端、移动端和区块链工程师，营造积极向上的技术氛围； 6. 跨部门协作： 与产品、运营、设计等部门紧密合作，将业务需求转化为技术方案，并为公司战略决策提供技术输入。
我们正在寻找一位经验丰富、注重细节的交易与运营专业人才。您将成为连接投资、产品和市场客户的关键枢纽，负责管理和优化交易类产品的日常运营流程，确保交易执行的准确性、风险控制的有效性以及资金运用的高效性。 We are seeking an experienced and detail-oriented Trading and Operations professional to join our team. You will act as a critical hub connecting our investment, product, and GTM teams. This role is responsible for managing and optimizing the daily operational processes, ensuring the accuracy of trade execution, the effectiveness of risk control, and the efficiency of fund utilization. 1. 负责执行各类资产的交易指令，确保交易的及时性和准确性。监控交易流程，发现、解决交易过程中出现的异常问题； 2. 每日监控、管理、核对头寸，进行估值和盈亏分析。执行风险控制措施，监控各项风险指标（如市场风险、信用风险、流动性风险），并撰写风险报告； 3. 负责账户的资金调配、清算和结算工作，确保资金流转顺畅。进行现金流预测，管理产品的流动性，满足申购、赎回及投资需求； 4. 与产品设计部门紧密合作，参与新产品的设计与论证，提供运营角度的专业建议。配合前线销售部门，解答关于产品运作、持仓和业绩表现的问询，提供数据支持； 5. 持续评估和优化中台操作流程，引入新的工具和技术，提升自动化水平和运营效率。 1. Execute trading for various asset classes (e.g., stocks, bonds, derivatives), ensuring timeliness and accuracy. Monitor the entire trade lifecycle and resolve any exceptions or issues that arise； 2. Conduct daily monitoring and management of portfolio positions, including position reconciliation, valuation, and P&L analysis. Implement risk control measures, monitor key risk indicators (e.g., market risk, credit risk, liquidity risk), and prepare risk reports； 3. Manage account cash allocation, clearing, and settlement to ensure smooth cash flow. Forecast cash flows and manage product liquidity to meet subscription, redemption, and investment needs； 4. Work closely with the product design team, participating in new product development and providing professional input from an operational perspective. Support the front-line sales team by answering inquiries and providing data related to product operations, holdings, and performance； 5. Continuously evaluate and optimize middle-office operational flows, introducing new tools and technologies to enhance automation and efficiency.
1. Work on the end-to-end process for standard and bespoke OTC derivatives, from origination and design to pricing and execution. Collaborate with internal and external partners to develop solutions for target clients； 参与标准化及定制化场外衍生品的全流程工作，包括发起、设计、定价与执行。协同内外部合作伙伴，为目标客户定制解决方案； 2. Collaborate with the GTM team to present product ideas and solutions, discuss trade structure, and drive commercial opportunities. Support trading execution； 与销售团队紧密合作，从产品角度为客户提供交易解决方案、讨论交易构想，并推动业务落地。全流程协助交易落地； 3. Partner with execution to understand the commercial objectives and risk-reward profile, assessing the viability and optimise P&L； 与执行团队协作，理解账目的商业目标及每笔交易的风险回报，评估其商业可行性，以实现公司损益的最大化； 4. Coordinate with cross-functional teams to (1) develop viable transaction structures, (2) ensure regulatory and internal policy compliance, and (3) secure seamless trade execution； 与跨职能团队协调，以（1）设计可行的交易结构，（2）确保符合法规及公司内部政策，并（3）保障交易顺利执行； 5. Collaborate with Execution, Operations, and Product team to support trade lifecycle management for structured products, enhancing system capabilities and operational workflows； 与交易、运营和信息技术团队协作，为结构化产品提供存续期管理支持，以提升系统能力与运营工作流程； 6. Work with other business units across the firm to identify and execute on cross-selling opportunities. 与公司内部其他业务部门积极合作，识别并把握交叉销售的机会。